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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was great experience, fast and helpful
Florence was friendly, fast and helpful and solve the problem
The service was great. She resolved my problems smoothly. Great helpline. My problem is totally solved. Love Freelancer.com.
Nice support from the executive. But Please resolve my issue ASAP by refunding the money. It is my first experience with freelancer site and will come back with more projects only if I am getting proper support for my request.
Quick and straight to the point, all the answers I needed were received. Kimberly was the assistant and she helped me through everything I needed.
Crystal N was able to refund Freelancer.com's fraud after about a month of waiting. Nice staff. $#*!ty company
Support helped me to modify the feedback that I left to client quickly and issue was solve immediately.
Simple task but quick solution.
After payment I couldn't take the exam so I try to find out. Then it's very helpful Thankyou very much
Brenda did a great job helping me with my problem :) She was polite, and efficient, and the problem was resolved to my satisfaction.
It was very useful and clear information from Barry. Thank you for the support.
Got complete information
Explain each question answer by the great way. I am completely satisfied.
He explain each question answer in detail which is required at the time of question. So that I have received all my question answer.
Beware. More than a thousand complains just on site jabber.
This site charges your credit card $34 without authorization and then when you dispute, they block your account.
I'm guessing this a scam.
In addition its administration is mess.
My account was charged in Canadian dollars, US dollar and Euros leaving a trail of currency conversion charges.
I went thrugh the most horrible situation with a freelancer with the most abusive language. Luckily the support team really helped me to get out of this things. Thanks
Rated someone incorrectly and this was simple for them to change, no hassle and very quick. Thank you.
I by accident added a deposit to my account and Roxanne J reversed is for me. Fast and easy. She explained how it all worked too and also educated me on fees.
Very fast and good support! We had a very short conversation but very productive, he answer all my questions and solved my problem very very fast.
I got into a really awful situation when I mistyped my email address when initiating withdrawal request - it was suppose to be processed on Friday and I had some family urgency and needed that funds to travel... and I noticed my withdrawal canceled. OMG, I was so devastated. I know the rules and procedures are in place for reason, but Freelancer staff was so kind and patient - they really helped me out by processing new withdrawal immediately... something I really didn't expect, after all it was my mistake.
So all I have to say is that I never ever had any issues with Freelancer and in time of need, they showed personal care for client and I will always be grateful. Thanks million Freelancer
I have faced few issues and he helped me alot.He sent email on my behalf and he shared good ideas to solve issuel.
He deserve the best
My questions were answered. The customer service representative was helpful. Knew every possible solution to my query.
Quick and kind answer
Solved my problem immediately
Now I understand very well how it works with bid limits
Thumbs up for Katie
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.