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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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It was great experience
August 28, 2017

It was great experience, fast and helpful
Florence was friendly, fast and helpful and solve the problem

Date of experience: August 27, 2017
Bangladesh
1 review
0 helpful votes
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Awesome
August 28, 2017

The service was great. She resolved my problems smoothly. Great helpline. My problem is totally solved. Love Freelancer.com.

Date of experience: August 27, 2017
India
1 review
0 helpful votes
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Nice support
August 28, 2017

Nice support from the executive. But Please resolve my issue ASAP by refunding the money. It is my first experience with freelancer site and will come back with more projects only if I am getting proper support for my request.

Date of experience: August 27, 2017
Saudi Arabia
1 review
0 helpful votes
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Excellent support
August 28, 2017

Quick and straight to the point, all the answers I needed were received. Kimberly was the assistant and she helped me through everything I needed.

Date of experience: August 27, 2017
India
1 review
0 helpful votes
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Great
August 28, 2017

Crystal N was able to refund Freelancer.com's fraud after about a month of waiting. Nice staff. $#*!ty company

Date of experience: August 27, 2017
Turkiye
1 review
0 helpful votes
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Solved issue immediately
August 28, 2017

Support helped me to modify the feedback that I left to client quickly and issue was solve immediately.
Simple task but quick solution.

Date of experience: August 27, 2017
GB
1 review
0 helpful votes
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For exam
August 28, 2017

After payment I couldn't take the exam so I try to find out. Then it's very helpful Thankyou very much

Date of experience: August 27, 2017
Australia
1 review
0 helpful votes
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Great service
August 28, 2017

Brenda did a great job helping me with my problem :) She was polite, and efficient, and the problem was resolved to my satisfaction.

Date of experience: August 27, 2017
India
1 review
0 helpful votes
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It was very useful and clear information from Barry. Thank you for the support.
Got complete information

Date of experience: August 26, 2017
India
1 review
0 helpful votes
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Great explaining each question.
August 27, 2017

Explain each question answer by the great way. I am completely satisfied.
He explain each question answer in detail which is required at the time of question. So that I have received all my question answer.

Date of experience: August 26, 2017
Florida
2 reviews
5 helpful votes
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Beware. More than a thousand complains just on site jabber.

This site charges your credit card $34 without authorization and then when you dispute, they block your account.

I'm guessing this a scam.

In addition its administration is mess.

My account was charged in Canadian dollars, US dollar and Euros leaving a trail of currency conversion charges.

Date of experience: August 26, 2017
Bangladesh
1 review
0 helpful votes
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A safe Place for Employer
August 27, 2017

I went thrugh the most horrible situation with a freelancer with the most abusive language. Luckily the support team really helped me to get out of this things. Thanks

Date of experience: August 26, 2017
GB
1 review
0 helpful votes
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Easy and pleasent
August 27, 2017

Rated someone incorrectly and this was simple for them to change, no hassle and very quick. Thank you.

Date of experience: August 26, 2017
Oregon
1 review
0 helpful votes
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Deposit return
August 27, 2017

I by accident added a deposit to my account and Roxanne J reversed is for me. Fast and easy. She explained how it all worked too and also educated me on fees.

Date of experience: August 26, 2017
India
1 review
0 helpful votes
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Excellent
August 27, 2017

I needed a small help from the support execute and he addressed it well.
He fixed it in a very small time.
Thank you!

Date of experience: August 26, 2017
Romania
1 review
0 helpful votes
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Verry good support!
August 27, 2017

Very fast and good support! We had a very short conversation but very productive, he answer all my questions and solved my problem very very fast.

Date of experience: August 26, 2017
Croatia
1 review
0 helpful votes
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I got into a really awful situation when I mistyped my email address when initiating withdrawal request - it was suppose to be processed on Friday and I had some family urgency and needed that funds to travel... and I noticed my withdrawal canceled. OMG, I was so devastated. I know the rules and procedures are in place for reason, but Freelancer staff was so kind and patient - they really helped me out by processing new withdrawal immediately... something I really didn't expect, after all it was my mistake.

So all I have to say is that I never ever had any issues with Freelancer and in time of need, they showed personal care for client and I will always be grateful. Thanks million Freelancer

Date of experience: August 26, 2017
Pakistan
1 review
0 helpful votes
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Brenda A excellent customer support
August 26, 2017

I have faced few issues and he helped me alot.He sent email on my behalf and he shared good ideas to solve issuel.

He deserve the best

Date of experience: August 26, 2017
India
1 review
1 helpful vote
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Feedback
August 28, 2017

My questions were answered. The customer service representative was helpful. Knew every possible solution to my query.

Date of experience: August 26, 2017
Spain
1 review
0 helpful votes
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Very nice representative
August 26, 2017

Quick and kind answer
Solved my problem immediately
Now I understand very well how it works with bid limits
Thumbs up for Katie

Date of experience: August 26, 2017