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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

KR
1 review
0 helpful votes
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Great service
August 26, 2017

Sandra was great. I was very upset at frist but hen after she took care of my problem... in no time,... I was again, havin g agood day!
Thank you Sandra

Date of experience: August 25, 2017
India
1 review
0 helpful votes
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Freelancer has changed many lives, including mine. Freelancer team supported and advised me at every stage. Carmen and the team, as I recall, were always there and lifted me from tough situation as I was having at times.
They have changed my life.
Best regards

Date of experience: August 25, 2017
Malaysia
1 review
0 helpful votes
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Great Service and very helpful!
August 26, 2017

Stella was amazing and a joy to work with. She quickly found the person that I needed to work with and his professional work ethic has been excellent. I would highly recommend other people to work with her and FreeLancer.com

Date of experience: August 25, 2017
California
1 review
3 helpful votes
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Don't Bother!
August 28, 2017

All of these positive reviews have GOT to be rigged! I was a freelancer and a employer on this website and have had nothing but bad experiences. Never again. I've given this company too many chances. Good luck to the rest of you!

Date of experience: August 25, 2017
Mexico
1 review
0 helpful votes
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Review Chat with Sandra
August 25, 2017

Sandra was very polite, showed patience, and answered my questions. Be happy that I take the time to do this survey instead of asking for 100 characters. Starts to get annoying.:-)

Date of experience: August 25, 2017
GB
1 review
0 helpful votes
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Quick and efficient
August 25, 2017

Was answered quickly and resolved my problem without too much fuss. To be totally honest it would have been nice not to have felt like I was asking something that wasn't fair but that said, there was no quibbling and the matter was resolved to my satisfaction.

Date of experience: August 25, 2017
Colorado
1 review
0 helpful votes
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Help with withdrawing funds
August 25, 2017

Customer Service Rep was very professional and helped with the matter at hand. Was a pleasure to deal with.

Date of experience: August 25, 2017
Pakistan
1 review
0 helpful votes
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Help about project fraud
August 25, 2017

Mr Donald CX Specialist guided me in quite great way and told me how to avoid such problems from happening again. I am very much happy for there support and also thankful for there help.

Date of experience: August 25, 2017
Spain
1 review
0 helpful votes
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Good assistance
August 25, 2017

I want a withdrawl to my bank account and freelancer support help me in seconds. I had a good assistance.

Date of experience: August 25, 2017
Delaware
1 review
0 helpful votes
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Amazing Service
August 25, 2017

I had the pleasure of getting assistance from Rickey U. He offered quick responses, was very courteous, helpful, and assertive. Thank you for the awesome service provided.

Date of experience: August 25, 2017
Canada
1 review
2 helpful votes
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I have been dealing with Freelancer.com for almost a couple years. When doing multiple projects and dealing with various freelancers... the website for Freelancer.com is the most screwed up under designed website I have ever dealt with. Their chat windows are inadequate to have a proper conversations with a freelancer and the most misdesigned part is their milestone system. It will automatically double charge your credit card and I have been trying for almost one month for them to either refund the funds or to credit back to my account. Their support department are as dumb and incompetent as you can get. I strongly recommend you look for other Freelancer type websites and deal with them. Most freelancers are listed with multiple companies. For me I will never deal with Freelancer.com again. Bad Bad Company. Totally mismanaged. They would make a good short sell because with the level of service they have provided me they won't be in business much longer.

Date of experience: August 25, 2017
Bangladesh
1 review
0 helpful votes
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Really Good support and amazing!
Love you and love freelancer.com forever. Whatever I asked about how to add my payment method Payoneer. Really I am satisfied with Roxanne because she's really awesome and helpful.

I want to contact with her when I fail with any problems. Because she's really expert how to solve any problem related to freelancer.com

Date of experience: August 25, 2017
North Macedonia
1 review
3 helpful votes
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Just dont use it
August 28, 2017

1. Confusing webpage with a lot of different options, who are hard to deal with for a first time user
2. When made a project, i was highly recommended on the page to make a "contest".
3. The "contest" got me extremely bad stuff - i was shocked to see how bad it was, but my money where "locked"
4. I contaced support, with no help what so ever
5. I had to pick one of the offers at the "contest". I picked the best so fare
6. She did not deliver at all - NOTHING that i was trying to get at Freelancer worked out
7. Again i made a complain to support, with no answer
8. I was forced to "sign the papers" - giving away my 50 euros.
9. The design-stuff i got for 50 euro i could make better myself in photoshop in 10 min.
10. ** that $#*!. I will NEVER recommend, use or what so ever deal with Freelancer again

Date of experience: August 25, 2017
RU
1 review
0 helpful votes
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Quick response to the situation
August 25, 2017

Very quickly helped with the decision of a difficult situation! It was very nice that I quickly answered and took note. I will use this app for use :)

Date of experience: August 25, 2017
GB
1 review
0 helpful votes
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Resolved the problem quickly
August 25, 2017

The experience was good and the person was very helpful and resolved quickly and efficiently. Thanks

Date of experience: August 25, 2017
Arizona
1 review
0 helpful votes
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I had a number of questions regarding creating a new Project with Options that weren't well-described on their site. I was able to initiate an online chat with a "Peggy R." and she was able to answer all of my questions fully.

Date of experience: August 25, 2017
Viet Nam
1 review
0 helpful votes
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How to Authenticate your Credit Card
August 25, 2017

I was so confused when I tried 2 times to type the same number as the bank had contacted me, the last chance I contacted the online support team and my problem is solved. Thanks Katie and support team!

Date of experience: August 25, 2017
Lebanon
1 review
0 helpful votes
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Problem with the freelancer
August 25, 2017

Kayla B was very helpful and showed me that freelancer.com will be helping me with the situation at hand

Date of experience: August 25, 2017
GB
1 review
0 helpful votes
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"Crystal Clear!"
August 25, 2017

Great support! Helped me out with what I needed and quick. I think her name was crystal. Maybe it was a he. Who knows. They never show their faces. :(

Date of experience: August 25, 2017
Pakistan
1 review
0 helpful votes
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Close Account
August 25, 2017

Of course Josie was the best,
I have spoken with so many assistance but she was faster then all.
Thanks Josie for keeping a kind and sweet language.

Date of experience: August 25, 2017