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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was a pleasure talking with Katie. She solved and discussed everything just I needed. Thanks for the refund an all.
I had a problem with the payment and fees and the customer support gives me a on more month of free plus membership
Great thanks to customer support of freelancer especially agent
"Gonzalo V. "
Thank you
Kayla B. Was attentive, helpful, and adept at customer service. She went above and beyond to make sure my concerns were handled in a timely and sensitive fashion. She is everything customer service should be, and I am very pleased with how this chat went.
Excellent work of the agent named Kayla B. Who explained me in details everything I've asked and helped me to solve my problem. It's so great that freelancer.com has such great agents. Thank you!
Took care of what I needed very quickly. I asked that my project budget range be increased. He did it very fast and very politely.
Katie was great and so clear and answered my questions patiently. Thanks for your help and your time Katie.
Josie G. Is So nice and Helping one. Thank You so much for assisting me on such a care and patience.
Nice to talk with Freelancer team.
I have some issue of payment and Kayle B. Satisfied me and provide me some benefits.
Thank you so much
I find the Customer Help Center of freelancer a very professional service. I talked with Emeline today and got my problem solved. Thank you for service
Joise G. Was very helpful and quick. Great service, timely and efficient. Answered all of my questions.
It was little distress with the extra project fee deducted on one of my projects. I then contacted with Freelancer Support Team and came in contact with Katie R. I explained everything to her which were happened during the project. She listened my problem very patiently and assisted me well. Even she helped me in refunding extra fee which was deducted from my account.
I have given her 5 star rating and thank every member of the support team for such good work.
Thanks again!
Frieda S. Resolved my issue in just 2 minutes. Very fast response and communication. Keep it up.
Getting a connection with a support executive took some time but after that it was super fast.
Very helpful, good communication, thanks again, my issue has been solved very quickly.
I will come back to her again if i need it without hesitation
He knew exactly my problem and was quick and assisted.
First time spoke to someone who actually knew what was going on in freelancer.
Thanks Josie G for your support. You read well my issue & sent mail to client to pay me as he is unresponsive.
I was getting the issue in authentication of my debit card Kayla has assisted me well.
Thank you for your support, Kayla.
Thank you so much for clarify my doubts about the debit issues. I just want to glad Kayla B. For the assistance. Thank you.
Thanks to Kayla B to Support me and clear my All Doubts.
She Solve my All Issue and doubts and help me with future not issue occur.
Thanks Kayle B
Whenever i have any concern, I contact freelancer support team.
Carmen A is very kind supporter.
I asked for you about hourly task and he answered me kindly and easily.
Thanks very much
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.