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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I love their service they are always willing to listen and patiently help you for any trouble you are experiencing. I got my first payment for my first freelancer job and they help me a lot to get. It
I have a problem in which Mr. Frieda S. Has assisted me a lot. He has resolved my issues. I am thankful to your supportive member for this act of kindness.
I had a issue and the customer service on Live Chat helped me in a rush! Really thanks for your kindness Kyla B.!
The freelancer team are always pretty good in my experience. This is the first time I was linked to this place though. Barry N answered every question I had to my satisfaction. Good guy.
I am very satisfied with the counselor who dealt with my problem by resolving my erroneous auction.
Thank you very much
Kayla b has assissted me promptly on my concern and I was notified immediately by her that the refund team will processed my refund and I will see the refund in the next 5-10 working days. Efficient and clear instructions by Kayla.
An issue with a supplier not responding was dealt with quickly and professionally. I was happy with the efforts by the Freelancer case manager.
Would just like to say thank you to Katie you helped me with my first experience with the site thank you
I talked to Katie and she was very caring and I am satisfied with her work completely.
I wanted to refund and she told me every option that I got so I can make my decision in the best way possible.
Great experience and quickly resolve my problem by understanding. Knowledge and smart which is important for any person.
Thank you so much Gonzalo V. You made my Day. This is the first time i have met such humble person like you in this web.
Would stick to this web for long
Kayla assist me on my concern and give me the process which I need to follow first then need to connect with your support team again for further assistence.
Thanks,
My all issues were resolved to best of my satisfaction by ms. Katie R. Every thing was taken care of smoothly.
Kayla. B is an exceptional customer service representative. She responded swiftly and answered all my questions in a professional manner. I didn't give it 5 stars because all my questions were not completely answered due to company policies.
Excellent Support to resolve all the queries. Also very supporting and discipline support. Thanks for this live chat function for all queries.
Thank you So much Josie G for your kind understanding about my concern. Very friendly & understood my situation very well & helped me
I had an issue with withdrawing my payment and I contacted support to see what could be done.
The agent that attended to me, Kayla B., was attentive to the details of my complaint, and was quick to allay my fears and proffer a solution.
It was a satisfactory experience for me.
My payment issue has been resolved now. Overall the experience was good. I gets reply from Support team as quickly as possible. Loved it..
She were so nice, clear, understanding and helpfull. Im completely satisfied with her support. Thanks.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.