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FreelancerReviews 19,975

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,154
value
1,004
shipping
681
returns
770
quality
1,008
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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I love their service they are always willing to listen and patiently help you for any trouble you are experiencing. I got my first payment for my first freelancer job and they help me a lot to get. It

Date of experience: September 17, 2018
Pakistan
1 review
0 helpful votes
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Supportive member support
September 18, 2018

I have a problem in which Mr. Frieda S. Has assisted me a lot. He has resolved my issues. I am thankful to your supportive member for this act of kindness.

Date of experience: September 17, 2018
Germany
1 review
0 helpful votes
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Great customer experience
September 18, 2018

I had a issue and the customer service on Live Chat helped me in a rush! Really thanks for your kindness Kyla B.!

Date of experience: September 17, 2018
NL
1 review
0 helpful votes
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Helpful chat agent, Barry N
September 17, 2018

The freelancer team are always pretty good in my experience. This is the first time I was linked to this place though. Barry N answered every question I had to my satisfaction. Good guy.

Date of experience: September 17, 2018
Tunisia
1 review
0 helpful votes
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Satisfaction
September 17, 2018

I am very satisfied with the counselor who dealt with my problem by resolving my erroneous auction.
Thank you very much

Date of experience: September 17, 2018
Singapore
1 review
0 helpful votes
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Refund of milestone payment
September 17, 2018

Kayla b has assissted me promptly on my concern and I was notified immediately by her that the refund team will processed my refund and I will see the refund in the next 5-10 working days. Efficient and clear instructions by Kayla.

Date of experience: September 16, 2018
Australia
1 review
0 helpful votes
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Helpful Service
September 17, 2018

An issue with a supplier not responding was dealt with quickly and professionally. I was happy with the efforts by the Freelancer case manager.

Date of experience: September 16, 2018
South Africa
1 review
0 helpful votes
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Katie
September 17, 2018

Would just like to say thank you to Katie you helped me with my first experience with the site thank you

Date of experience: September 16, 2018
BA
1 review
0 helpful votes
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Excellent
September 17, 2018

Very responsive support and very communicative supporters. I fix all my problems that i have. They responsive 24/7!

Date of experience: September 16, 2018
NL
1 review
0 helpful votes
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Very patient support team
September 17, 2018

I talked to Katie and she was very caring and I am satisfied with her work completely.
I wanted to refund and she told me every option that I got so I can make my decision in the best way possible.

Date of experience: September 16, 2018
India
1 review
0 helpful votes
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Fast Response and Very Hepful
September 16, 2018

Great experience and quickly resolve my problem by understanding. Knowledge and smart which is important for any person.

Date of experience: September 15, 2018
India
1 review
0 helpful votes
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Thank You Gonzalo V.
September 16, 2018

Thank you so much Gonzalo V. You made my Day. This is the first time i have met such humble person like you in this web.

Would stick to this web for long

Date of experience: September 15, 2018
India
1 review
0 helpful votes
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Thanks for your Support Kayla B.
September 16, 2018

Kayla assist me on my concern and give me the process which I need to follow first then need to connect with your support team again for further assistence.

Thanks,

Date of experience: September 15, 2018
India
1 review
0 helpful votes
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Best support
September 16, 2018

My all issues were resolved to best of my satisfaction by ms. Katie R. Every thing was taken care of smoothly.

Date of experience: September 15, 2018
Nigeria
1 review
0 helpful votes
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Great Customer Service
September 16, 2018

Kayla. B is an exceptional customer service representative. She responded swiftly and answered all my questions in a professional manner. I didn't give it 5 stars because all my questions were not completely answered due to company policies.

Date of experience: September 14, 2018
India
1 review
0 helpful votes
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Great Support
September 16, 2018

Excellent Support to resolve all the queries. Also very supporting and discipline support. Thanks for this live chat function for all queries.

Date of experience: September 14, 2018
India
1 review
0 helpful votes
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Thank you So much Josie G for your kind understanding about my concern. Very friendly & understood my situation very well & helped me

Date of experience: September 14, 2018
Nigeria
1 review
0 helpful votes
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Excellent interaction with Support
September 16, 2018

I had an issue with withdrawing my payment and I contacted support to see what could be done.
The agent that attended to me, Kayla B., was attentive to the details of my complaint, and was quick to allay my fears and proffer a solution.

It was a satisfactory experience for me.

Date of experience: September 14, 2018
India
1 review
0 helpful votes
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I Love the Service of Freelancer always
September 16, 2018

My payment issue has been resolved now. Overall the experience was good. I gets reply from Support team as quickly as possible. Loved it..

Date of experience: September 14, 2018
Turkiye
1 review
0 helpful votes
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Charlotte B.'s assistance
September 16, 2018

She were so nice, clear, understanding and helpfull. Im completely satisfied with her support. Thanks.

Date of experience: September 14, 2018