business logo of Freelancer

FreelancerReviews 19,976

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,154
value
1,004
shipping
681
returns
770
quality
1,008
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Dorota W.
Unfollow Dorota W.
Share Review
Report Review

Help from Josie G.
September 27, 2018

I was given all the information I needed. I was assured that everything was fine and I shouldn't be worried.

Date of experience: September 27, 2018
Pakistan
1 review
0 helpful votes
Follow Misbah H.
Unfollow Misbah H.
Share Review
Report Review

Very helpful.
September 27, 2018

The freelancer's customer support is really very to the point, friendly and helpful. The problem that i was facing was resolved in less than a minute.

Date of experience: September 27, 2018
India
1 review
0 helpful votes
Follow Birju V.
Unfollow Birju V.
Share Review
Report Review

Helpful
September 27, 2018

Frieda helped me solving issue I was facing for renewing my membership. She cancelled my previous membership & advised me how I can renew for professional membership. Very helpful!

Date of experience: September 27, 2018
India
1 review
0 helpful votes
Follow Keshav K.
Unfollow Keshav K.
Share Review
Report Review

Problem Trouble Shooter
September 27, 2018

A very knowledgeable person, thanks for helping me out, She answered my queries without any break, thanks Freelancer team for hiring such good candidates

Date of experience: September 27, 2018
Egypt
1 review
0 helpful votes
Follow ahmed n.
Unfollow ahmed n.
Share Review
Report Review

The beginning
September 27, 2018

He really helped me, i was in a total loss, i asked him for everything i didnt knew in freelancers but he was really helpful

Date of experience: September 26, 2018
Portugal
1 review
0 helpful votes
Follow Claudio M.
Unfollow Claudio M.
Share Review
Report Review

Great support experience
September 26, 2018

Macall was extrememly helpful and exceedingly kind. He convinced me to try the Verified Freelancer Program and I eagerly wish to have success on it. Thanks!

Date of experience: September 26, 2018
Germany
1 review
0 helpful votes
Follow poonam d.
Unfollow poonam d.
Share Review
Report Review

Very nice person
September 26, 2018

I have resolve all my issue with this chat, and he listen my all problem and resolve, nice to talk with him, and all work perfect now

Date of experience: September 26, 2018
Philippines
1 review
0 helpful votes
Follow Angelica Y.
Unfollow Angelica Y.
Share Review
Report Review

GREAT SERVICE PROVIDER
September 26, 2018

I RECOMMEND CHARLOTTE B. FOR PROVIDING ME A GREAT SERVICE IN RESPONDING TO MY CONCERN AND REQUEST. THANK YOU SO MUCH.

Date of experience: September 26, 2018
GB
1 review
0 helpful votes
Follow Galatia P.
Unfollow Galatia P.
Share Review
Report Review

Perfect!
September 25, 2018

Helped me with my issue very quickly, with explanations. Perfect assistance! Couldn't have asked for a better customer service agent!

Date of experience: September 25, 2018
Romania
1 review
0 helpful votes
Follow Sorin P.
Unfollow Sorin P.
Share Review
Report Review

Spot on!
September 25, 2018

Heather from support is very helpful and she did her job perfectly.
She is very intelligent and understands easily what the issue is and what actions are required.

Date of experience: September 25, 2018
Germany
2 reviews
0 helpful votes
Follow josh b.
Unfollow josh b.
Share Review
Report Review

Very good feedback
September 25, 2018

Thank you very much Frieda! Very good service and lots of help. Thank you very very much. I will definitely use your help again.

Date of experience: September 25, 2018
Denmark
1 review
0 helpful votes
Follow Shao W.
Unfollow Shao W.
Share Review
Report Review

Can't withdraw money
September 25, 2018

I've big problem on withdrawing money from a unfamiliar client.
So I contacted support team and Josie G. Gave me a great help.

Best Regards

Date of experience: September 25, 2018
KR
1 review
0 helpful votes
Follow Gabrielle C.
Unfollow Gabrielle C.
Share Review
Report Review

Period.
September 24, 2018

Rebecca gave me an answer that I wanted.
And... I want to say that I am very gratitude to Cyril who helped me to resolve dispute problem.
Thank you.

Regards.

Date of experience: September 24, 2018
Texas
1 review
0 helpful votes
Follow shannon e.
Unfollow shannon e.
Share Review
Report Review

GREAT CUSTOMER SERVICE
September 24, 2018

This agent went a step further to help me out. She was really helpful and very quick. She was also very nice. A+++ for her.

Date of experience: September 24, 2018
DO
1 review
0 helpful votes
Follow Raul H.
Unfollow Raul H.
Share Review
Report Review

Being Scammed? Freelancer got my back.
September 24, 2018

We have them everywhere. Scammers...

I've applied to two jobs and invested a little bit of money for my bid to stand out. Those applications resulted to be a scam. After I realized, I contacted support and Keyla B really assisted me into confirming my concerns.

Date of experience: September 24, 2018
NL
1 review
0 helpful votes
Follow Simon Y.
Unfollow Simon Y.
Share Review
Report Review

Good and Fast customer service
September 24, 2018

Josie. G customer service are fast and understand what i asking and he immediately process the thing i need.

Good job

Date of experience: September 24, 2018
Ukraine
1 review
0 helpful votes
Follow Olena L.
Unfollow Olena L.
Share Review
Report Review

Awesome support!
September 24, 2018

I had a problem with a membership fee. The customer support representative was very helpful and resolve my issue in a few minutes! Thank you for your time and help, Barry ;)

Date of experience: September 24, 2018
Bangladesh
1 review
0 helpful votes
Follow Masum i.
Unfollow Masum i.
Share Review
Report Review

Great customer service
September 24, 2018

I was facing a difficulties while submitting my documents for verifying my identity here. At that time she comes and helps me verifying my identity.

Date of experience: September 24, 2018
Oklahoma
1 review
0 helpful votes
Follow Zach S.
Unfollow Zach S.
Share Review
Report Review

Quick, Concise, Just what I asked for
September 24, 2018

Eric was my hero tonight, I needed 2 things done and he quickly got them done and was respectful as well. A+

Date of experience: September 23, 2018
Minnesota
1 review
0 helpful votes
Follow L F.
Unfollow L F.
Share Review
Report Review

Thanks a lot!
September 24, 2018

I was contacted by an employer about a project I didn't even remember bidding for. They asked me to contact via an email address. I contacted freelancer contact us and the associate was very helpful in explaining that it violated their terms and conditions. I was helped within minutes of initiating the chat. Thanks a lot Eric.

Date of experience: September 23, 2018