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FreelancerReviews 19,979

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,154
value
1,004
shipping
681
returns
770
quality
1,008
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Withdrawals
October 3, 2018

Why is that it takes 15 days to make our first withdrawal? Then after 15 days we have to wait again on when it will be deposited on our bank account... I mean can't you guys make it atleast 1 week for the verification process?

Date of experience: October 1, 2018
GB
1 review
0 helpful votes
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Kayla did brilliantly well, listened to the problem, understood the issue and took the appropriate action - Contest Holder appending Rights Grabbing terms to Contest. Hopefully the right department will act on the report, we only work through Freelancer on the basis that we're their to sell the rights to our work, not hand them over for free - we're full time professionals, clearly Kayla B of Freelancer support is a professional too! 10/10

Date of experience: October 1, 2018
Bangladesh
1 review
0 helpful votes
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Very Expert
October 1, 2018

Michelle A. Is an awesome guy. He helped me & our discussion was very clean. He understands instantly my requirement. He solved in a few moments. Thanks a lot, Michelle.

Date of experience: October 1, 2018
Armenia
1 review
0 helpful votes
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Super
October 1, 2018

I just had a chat session with Kayla B. And she was very helpful by answering my questions fully and professionally. Good job. Thanks a lot.

Date of experience: October 1, 2018
Canada
1 review
0 helpful votes
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Best support agent
October 1, 2018

Kayla B. Was exceptionally good. Very helpful, and actually helped me with my problem :) I am thankful for the assistance!

Date of experience: October 1, 2018
Bangladesh
1 review
0 helpful votes
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Frieda is a great agent.
October 1, 2018

I'm very much pleased to Frieda's chat. I got my solution 100% what I expect. Thanks for your support.

Date of experience: October 1, 2018
Australia
1 review
0 helpful votes
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Josie G.
October 1, 2018

Recently required some assistance on a project I had posted on freelancer. Josie G, was able to guide and educate me in a professional and efficient manner saving me a lot of time, Thank-you!

Date of experience: September 30, 2018
California
1 review
0 helpful votes
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Great experience
October 1, 2018

The representative provided me with all the information I needed. He walked me through the necessary steps to do what I needed.

Date of experience: September 30, 2018
Washington
1 review
0 helpful votes
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Five-Stars!
October 1, 2018

Rebecca helped me tremendously with my membership problems. I explained my problem, and immediately she resolved it. She was kind and courteous on the chat, and was very thoughtful and paid attention to my problem. Thank you!

Date of experience: September 30, 2018
Bangladesh
1 review
0 helpful votes
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Very first...
October 1, 2018

It was great support. Erwin has been really supportive and provided me prompt responses to my queries. Thanks "Erwin C."

Date of experience: September 30, 2018
India
1 review
0 helpful votes
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Very Helpful
October 1, 2018

It was a wonderful experience to interacting with Kayla B. My Issue is Resolved now. Thanks to entire freelancer support team.

Date of experience: September 30, 2018
Gevorg T.
Armenia
1 review
0 helpful votes
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Problem resolution
October 1, 2018

The great company. Very responsive, and open for discussion. It is just pleasure to do business with your company.

Date of experience: September 30, 2018
India
1 review
0 helpful votes
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It was just awesome
October 1, 2018

They helped me a lot and went beyond their limits to help me. After being cheated I had lost all my motivation but thanks to them.

Date of experience: September 30, 2018
Singapore
1 review
0 helpful votes
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Good Help
October 1, 2018

It was great help. The agent was very helpful and responsive. It was a great experience and thankyou for all your help.

Date of experience: September 29, 2018
Hungary
1 review
0 helpful votes
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Project searching issue
September 30, 2018

Kayla B. From support helped me with my problem, as it couldn't be solved by common means, she escalated it to the Engineering team, which is a good way to solve it. She was helpful and attentive.

Date of experience: September 29, 2018
Nigeria
1 review
0 helpful votes
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Contest Handover Delay
September 30, 2018

I had the quickest and positive response from a Freelancer Support. Kayla (that's her beautiful name) sure did handled it very well and professionally. And I am very sure that I will get a good report when next I check. Thanks Kayla.

Date of experience: September 29, 2018
Pakistan
1 review
0 helpful votes
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Great Service
September 30, 2018

I love freelancer.com because I earn money from there and I always hire professional people from there. Thanks

Date of experience: September 29, 2018
Australia
1 review
0 helpful votes
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Great service
September 28, 2018

This website is a great place where people from anywhere in the world can come together and find jobs or people to work fro them.

Date of experience: September 28, 2018
India
1 review
0 helpful votes
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Payment concerns
September 28, 2018

It was great. Kayla has been really supportive and provided us prompt responses to our queries. We were really worried about our client payment been stick. But she cleared the doubts and understood our concern.

Date of experience: September 27, 2018
Washington
2 reviews
0 helpful votes
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Your website is not very user friendly or comprehensible to navigate. But Cyril C was very prompt and helpful in clarifying any questions I had regarding my transaction history. Thank you!

Date of experience: September 27, 2018