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FreelancerReviews 19,981

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,154
value
1,004
shipping
681
returns
770
quality
1,008
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Thank you, Betty
October 10, 2018

Quick, excellent. You understood the no-response issue and helped us in reminding the concerned employer. Thank you for helping us.

Date of experience: October 8, 2018
India
1 review
0 helpful votes
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Good
October 10, 2018

Nice experience. Nice discussion with Frieda S. Customer care person. He solve my query very quick and guide me further.

Date of experience: October 8, 2018
Brazil
1 review
0 helpful votes
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Excellent help
October 10, 2018

She was very helpfull to my problem and was patient with me.

A person at the support you can trust!

Date of experience: October 8, 2018
New Jersey
1 review
0 helpful votes
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Great customer service
October 10, 2018

Stephanie M. Took care my refund with ease. Very easy to chat with and very simple process. Not a very lengthy process.

Date of experience: October 8, 2018
Uruguay
1 review
0 helpful votes
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Very good atention
October 10, 2018

The service received was very good, the operator was very correct and resolved my problem in a quick and efficient way.
Thank you very much

Date of experience: October 8, 2018
1 review
0 helpful votes
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Contest Help needed
October 10, 2018

It was great experience to chat with Josie G.
Very responsive and help, would recommend,

Great job Josie G.

Date of experience: October 8, 2018
India
1 review
0 helpful votes
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She helped me a lot
October 9, 2018

I needed help with my funds withdrawal and she helped me urgently to get my finds withdrawn...

Date of experience: October 8, 2018
India
1 review
0 helpful votes
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It was great experience with Mr Josie G. And he has provide a best solutions for my queries. Thanks very much for your help.

Harish

Date of experience: October 8, 2018
Kenya
1 review
0 helpful votes
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HELPFUL
October 9, 2018

Am impressed with the support the team is giving us and specifically to address Kayla. B one of the agents, who has greatly addressed all of my issues and with certainty it has been helpful.

Date of experience: October 8, 2018
Bangladesh
1 review
0 helpful votes
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Account suspension
October 9, 2018

My account suspend 30 days. After 30 days left my suspension. Very Happy For you help and Thank you so much to return my account.
Thanks

Date of experience: October 8, 2018
Sri Lanka
1 review
0 helpful votes
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Thanks.It is a great service
October 9, 2018

I want to thanking for your great service. Because I had many problems.so. They helped me... I satisfied their service. Good luck and congratulations for your great service.

Date of experience: October 8, 2018
Germany
1 review
0 helpful votes
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I could not see the answers of the help chat on Chrome, in iE was OK but still slow.
The answeres were correctly answered.

Date of experience: October 8, 2018
Egypt
1 review
0 helpful votes
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Thank you
October 9, 2018

He was fast a accurate responding to my request, i hope all customer service agents work like him, because some times they don't feel how the customer is angry or nervous toward his problem.
But honestly Mr. Eric was smart and deal with it the right way.

Date of experience: October 7, 2018
India
1 review
0 helpful votes
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Excellent support
October 9, 2018

Troy listen to me carefully and adjusted my project fee as I want. Very quick and excellent help. Thank you very much.

Date of experience: October 7, 2018
Colorado
1 review
0 helpful votes
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Profile edits
October 8, 2018

Helped resolve the issues I was having. He was simple and easy to work and communicate with. It was a polite conversation.

Date of experience: October 7, 2018
Canada
1 review
0 helpful votes
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Positive feedback - Gonzalo V.
October 8, 2018

I've talked to Gonzalo V, I've had a couple questions about Freelancer, it was 8PM on a Sunday night so I'm just hoping Gonzalo was working in a different time zone :) Fast and informative response, all questions 100% answered. Very pleased with the experience, keep up the good work!

Thank you,
Zoltan

Date of experience: October 7, 2018
India
1 review
0 helpful votes
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Amazing response
October 8, 2018

Kayla was fast to understand my problems and quick to offer solutions. Very good customer service. Keep it up

Date of experience: October 7, 2018
Philippines
1 review
0 helpful votes
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Fees concern
October 8, 2018

I was inquiring about a project fee concern that was charged to my account even though the project was cancelled. Kayla B was able to assist me efficiently and answer my questions

Date of experience: October 7, 2018
Pakistan
1 review
0 helpful votes
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I am simply amazed, how "Troy C" assist me as senior person i would highly recommend, Troy C is your asset. I really loved to chat with him and i really loved the way he supported me. Simply Awesome.

Date of experience: October 6, 2018
Pakistan
1 review
0 helpful votes
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Katie
October 8, 2018

Katie is a very helpfull agent. I received many information for her. I hope she is a very good and proud agent for freelancer.com.

Thanks to her.

Date of experience: October 6, 2018