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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Thanks, Kayla understood and solved all my issues regarding my dissatisfaction with a contest I ran. She understood my concerns and did the best to help me out.
She understand my situation and she try to help me, i really appreciate that, thank you Very much Kayla B.
The assistance is listen to me and care to me. She help me.
She represents Freelancer.com in a beautiful way.
Her name is Kayla B.
Another one is Friede S.
Kayla B. Was very helpful in handling my dispute and answered my questions skillfully and patiently.
Kaylas help to resolve an issue we had, was absolutely amazing. She was clear, patient and prompt to our enquiries.
Would never thought an online business could take a customers enquiry with such professionalism and efficiency.
Thank you Kayla, wish the best
It was awesome to talk with verified team member(Chelsea). Very smooth throughout the whole conversation. Awesome experience!
I had problem with the verification of my account, i contacted with freelancers team and agent Stephanie M. Was assigned to me. He is a great agent with great communication skills, He througly go through all of my problems, and successfully solve them in minimum time. I am very happy
It was wonderful experience
Explained the reason for the deductions and helped me in reversing the same
He give me the right and accurate information and helping need what I was waiting for. And he helped me a lot in my crisis moment. I am very much happy to his behavior.
Thank you very much.
Kayla B listened to me. She listened to my concerns and addressed them. I had an issue with membership payment. I had not used the service because I did not understand it. I cancelled on the last day when the fees were deducted. But she understood my plight. And I am grateful for that. Thank you Kayla.
Great, helpful. Got the job done, all in a very short time. I will use this service again. Very pleased.
Good experience, no issues with clearing my doubts.
Polite and no language issues. Helped a lot in my issues with freelancer[dot]com
The experience so far is excellent and the support is perfect.The conversation was very satisfying and the support was very much cooperative. Look forward to continuing working with the compnay.
Josie was awesome, quick, friendly and efficient. Solved my question and gave me full resources.
I dunno what else I should type, the chat was probably less than 100 characters...
Josie G is so nice person.
I am happy his service.
I will contact at any time if I get any other issues.
Thanks.
A quick fix for a problem. Addressed all my inquiries and my concerns. Keep it up. A good place to inquire problems about freelancer.
Had a very great experience with Stephanie M, he resolved my query and he was very supportive.
Thanks.
It was really quick and helpful. Great Support first time. Highly appreciable.
Artistixe IT Solutions LLP is full satisfied with their support.
In a few words today, I got a wonderful assist from Gonzalo V. as he helped me to eliminate a problem which was related to my account.
He is fab
My experience with Eric S. Was very pleasant. He was nice and efficient, took care of my issues and I was able to continue on.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.