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FreelancerReviews 19,670

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

NL
1 review
0 helpful votes
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Modifying and integrate travel API
November 11, 2018

Thanks for understanding the problem and working with me to find the solution which I am very happy about, and also confirm my trust in freelancer.com and make it always my first choice for getting my projects done.

Date of experience: November 8, 2018
Australia
1 review
0 helpful votes
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Straight to the point
November 11, 2018

I contacted Troy to organise a refund for a failed contest and after offering an option to extend the contest (which was not practical for me), he executed the refund. I didn't feel rushed or that any time was wasted which is exactly what I want when I contact a business.

Date of experience: November 8, 2018
Greece
1 review
0 helpful votes
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Helping me with scams
November 11, 2018

Troy C, was so much helpful, patient and very polite!
He explained to me everything about employers, he also sent me a link to read and be protected. He answered many questions, and was really helpful.
Keep up the good job Troy C!

Date of experience: November 8, 2018
BA
1 review
0 helpful votes
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Problem with debit card authentication
November 11, 2018

Rebecca helped me by enabling me another method of card authentication. She was helpful with all my questions, and I'm very pleased with Freelancer support.

Date of experience: November 8, 2018
Andorra
1 review
0 helpful votes
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Good support
November 11, 2018

Problem solvent, efficient service and quick answers regarding my request. Thanks a lot for everything

Date of experience: November 8, 2018
Turkiye
1 review
0 helpful votes
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Excellent Support
November 11, 2018

Katie R. Helped me with her kindness and calmness. A big 5 star for her! Thank you so much. She solved my problem fastly.

Date of experience: November 8, 2018
VE
1 review
0 helpful votes
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Usefull help
November 11, 2018

Very receptive help, fluid communication and very accommodating, the operator very helpful with the recommended client Josie G.

Date of experience: November 8, 2018
Cameroon
1 review
0 helpful votes
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Authentication of my credit card
November 11, 2018

Faced with a problem with my credit card authentication, I received help from Charlotte from the Freelancer.com team.
I really appreciated his availability; and although she did not speak French, she was able to give me all the help I needed.
Thank you Charlotte!

Date of experience: November 8, 2018
Australia
1 review
0 helpful votes
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Prompt, Responsive, Fair.
November 11, 2018

I had unintentionally made an incorrect assessment of final product delivered by my freelancer who worked hard to deliver as per expectations. Jade helped me correct my error and was patient, courteous, respectful and obliging. I appreciated the time she took to understand my situation. Just made my impression of Freelancer even more solid. Thanks for being a top team, Folks. Much appreciated.

Date of experience: November 8, 2018
Armenia
1 review
0 helpful votes
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Refund for Plan
November 11, 2018

Josie G helped me to solve my issue related to membership cancelation and refund. It is plessure to work with you.

Date of experience: November 8, 2018
France
1 review
0 helpful votes
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Quick and Fast Reponse
November 11, 2018

My experience was a great one, Response was great and fast. My questions and concerns were answered to my satisfaction..

Date of experience: November 8, 2018
Malaysia
1 review
0 helpful votes
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Good assitance Josie G
November 11, 2018

Josie G is patience and helpful thanks for her help i understand the condition of payment. I appreciate her help and time

Date of experience: November 8, 2018
Ukraine
1 review
0 helpful votes
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Problem with money on account
November 11, 2018

Could not deal with the funds on the account, turned into a chat, the operator Claudia helped me a lot!

Date of experience: November 7, 2018
India
1 review
0 helpful votes
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For customer care
November 11, 2018

The issue for refund was solved within minutes as the agent was very helpful in understanding customer issue.

Date of experience: November 7, 2018
India
1 review
0 helpful votes
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Jossie was very Helpful
November 11, 2018

It was a very nice experience. I really appreciated this. I have been struggling with this issue from the past week and i didn't get the proper knowledge to deal with this.

Date of experience: November 7, 2018
California
1 review
0 helpful votes
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My concern resolved
November 11, 2018

Josie G. Is a good assistance, Highly recommended.
Very kind.
My concern is resolved. I thank for support team and Josie G.
Thanks.

Date of experience: November 7, 2018
Chile
1 review
0 helpful votes
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Great service
November 11, 2018

I have a problem with authentication of my credit card, and Carmen A. Of Freelancer Support Service help me a lot to get the issue be resolved.

Date of experience: November 7, 2018
Malaysia
1 review
0 helpful votes
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Customer services
November 11, 2018

Customer service is really good. Fast and responsive. Fast action. They are very supportive. I will use freelancer again in the future.

Date of experience: November 7, 2018
Colombia
1 review
0 helpful votes
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Great Support by Cyrill
November 11, 2018

Cyrill was quite responsive and very helpful with my requests. Did not have to wait too long to get assistance.

Date of experience: November 7, 2018
India
1 review
0 helpful votes
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Review
November 11, 2018

I am thankful to freelancer team for instant action in providing me helps. It's outstanding and saved me of being traped in a fake deal.

Date of experience: November 7, 2018