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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I had to know some information.
Barry was a great guy. He provided me with immediate and fast support to be clear about my inquiry.
Whoever said that this side is garbage just want something for free Nothing in life is free you can't get something for the same price I paid for it you're not going to sell it for the same thing you paid for it so I don't understand what the problem is there's a good selection good quality fast service that's all I got the same haters will be haters entrepreneurs will get rich
I have been working on freelancer for sometime now, and clients have been paying for the work done. The problem is the money keeps disappearing from my account (3 times) and when I ask the support staff they don't respond to my queries. I was even accused of cancelling a milestone, something I wouldn't do since I would be the sole loser. This has really affected my motivation to work on the platform. No one bothers to listen to my issues. The problem is not the clients, but some of the support staff.
They work hard to get your issue resolved. It's fair to both employer and freelancer. They have all knowledge of all issues that person can have on the site. And they resolve the problem there and then. That's the best part. No need to wait for emails anymore.
Excellent experience. Stephanie M. At Freelancer Support was truly a pleasure to work with, My issue was promptly resolved.
Kayla B was very very helpful and met my concerns
This is what customer service should be like
Keep up the good work freelancer
Addressed all my concerns in a timely manner and was very polite. Communication was very good and very helpful.
Very fast and helpful to update rating for project i am mistakenly made (new with the standard). Support staff name: Kayla B.
Carmen at freelancer helped me with refunding my deposit back to my cc - I had made an error with amount and Carmen was able to provide a quick solution.
Fantastic service
I forgot to cancel my membership due to an emergency in the family. I requested for the refund and cancel my membership. They considered my request. Thank you so for Betty for handling my request and helping me.
I had a really bad experience with a previous agent, however this time i spoke to Stephanie M. She was very polite an although what i was asking for is a refund for an issue, she handled the issue told me what happened wrong and she clarified everything.
She helped me with everything
I hope she get's promoted
Katie R helps me to solve all the issue I had really greet to you having person like this in your tram
Kayla provided immediate support of the issue I had with their desktop app and escalated it quickly.
I was so worried about my overall rating problem. I contact freelancer support and they told me to wait 24hr. After that period it was not updated and I again go for the support. And I got Kayla B. She just resolve the issue in a minute. Very happy.
I reached out to the chat support team to help me with a charge. Troy C. Helped me out and gave me options and made it easy for me to get a refund. It's a fast and easy way to deal with this type of issue. Thanks Troy C. For the help and keep up the good work!
Kayla B. Addressed all my issues. She was quick and efficient! Great work! I hope to resolve all the problem, but now i feel safer.
We had an issue with a job and it was resolved efficiently and quickly by Freelancer.
To gives good confidence to use freelancer to find and use experts to complete tasks.
Kayla B was the person who helped me and she was very polite and answered my question. I had a question about using Skype and she was very clear to me.
Josie G is a real customer care super star.
Solved query in just a while. Really happy with the solved issue.
Thanks
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.