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FreelancerReviews 19,671

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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I had to know some information.
Barry was a great guy. He provided me with immediate and fast support to be clear about my inquiry.

Date of experience: November 12, 2018
New York
2 reviews
0 helpful votes
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Legit
November 14, 2018

Whoever said that this side is garbage just want something for free Nothing in life is free you can't get something for the same price I paid for it you're not going to sell it for the same thing you paid for it so I don't understand what the problem is there's a good selection good quality fast service that's all I got the same haters will be haters entrepreneurs will get rich

Date of experience: November 11, 2018
Kenya
1 review
1 helpful vote
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I have been working on freelancer for sometime now, and clients have been paying for the work done. The problem is the money keeps disappearing from my account (3 times) and when I ask the support staff they don't respond to my queries. I was even accused of cancelling a milestone, something I wouldn't do since I would be the sole loser. This has really affected my motivation to work on the platform. No one bothers to listen to my issues. The problem is not the clients, but some of the support staff.

Date of experience: November 11, 2018
India
1 review
0 helpful votes
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They work hard to get your issue resolved. It's fair to both employer and freelancer. They have all knowledge of all issues that person can have on the site. And they resolve the problem there and then. That's the best part. No need to wait for emails anymore.

Date of experience: November 11, 2018
Florida
1 review
0 helpful votes
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Excellent overall experience!
November 13, 2018

Excellent experience. Stephanie M. At Freelancer Support was truly a pleasure to work with, My issue was promptly resolved.

Date of experience: November 11, 2018
Australia
1 review
0 helpful votes
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5/5 customer service
November 13, 2018

Kayla B was very very helpful and met my concerns
This is what customer service should be like
Keep up the good work freelancer

Date of experience: November 11, 2018
GB
1 review
0 helpful votes
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Very helpful
November 13, 2018

Addressed all my concerns in a timely manner and was very polite. Communication was very good and very helpful.

Date of experience: November 11, 2018
Indonesia
1 review
0 helpful votes
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Kayla B. Very helful
November 13, 2018

Very fast and helpful to update rating for project i am mistakenly made (new with the standard). Support staff name: Kayla B.

Date of experience: November 10, 2018
Canada
1 review
0 helpful votes
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Refund of Deposit
November 12, 2018

Carmen at freelancer helped me with refunding my deposit back to my cc - I had made an error with amount and Carmen was able to provide a quick solution.

Fantastic service

Date of experience: November 10, 2018
India
1 review
0 helpful votes
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Considering my refund request.
November 12, 2018

I forgot to cancel my membership due to an emergency in the family. I requested for the refund and cancel my membership. They considered my request. Thank you so for Betty for handling my request and helping me.

Date of experience: November 10, 2018
Egypt
1 review
0 helpful votes
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This was an awesome experience
November 12, 2018

I had a really bad experience with a previous agent, however this time i spoke to Stephanie M. She was very polite an although what i was asking for is a refund for an issue, she handled the issue told me what happened wrong and she clarified everything.
She helped me with everything
I hope she get's promoted

Date of experience: November 10, 2018
GB
1 review
0 helpful votes
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Katie R is the best
November 11, 2018

Katie R helps me to solve all the issue I had really greet to you having person like this in your tram

Date of experience: November 10, 2018
India
1 review
0 helpful votes
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Immediate support
November 11, 2018

Kayla provided immediate support of the issue I had with their desktop app and escalated it quickly.

Date of experience: November 10, 2018
India
1 review
0 helpful votes
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Kayla B. Is just awesome...
November 11, 2018

I was so worried about my overall rating problem. I contact freelancer support and they told me to wait 24hr. After that period it was not updated and I again go for the support. And I got Kayla B. She just resolve the issue in a minute. Very happy.

Date of experience: November 10, 2018
Philippines
1 review
0 helpful votes
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Fast and easy
November 11, 2018

I reached out to the chat support team to help me with a charge. Troy C. Helped me out and gave me options and made it easy for me to get a refund. It's a fast and easy way to deal with this type of issue. Thanks Troy C. For the help and keep up the good work!

Date of experience: November 9, 2018
India
1 review
0 helpful votes
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Helpful
November 11, 2018

Lyndon S. Helped me with my queries & issues. He is patient & listened to me carefully. He is very courteous & respectful to me. Thanks.

Date of experience: November 9, 2018
France
1 review
0 helpful votes
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Help for a milesone payment
November 11, 2018

Kayla B. Addressed all my issues. She was quick and efficient! Great work! I hope to resolve all the problem, but now i feel safer.

Date of experience: November 9, 2018
GB
1 review
0 helpful votes
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Problem resolved quickly
November 11, 2018

We had an issue with a job and it was resolved efficiently and quickly by Freelancer.
To gives good confidence to use freelancer to find and use experts to complete tasks.

Date of experience: November 9, 2018
GB
1 review
0 helpful votes
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Very good
November 11, 2018

Kayla B was the person who helped me and she was very polite and answered my question. I had a question about using Skype and she was very clear to me.

Date of experience: November 9, 2018
India
1 review
0 helpful votes
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Excellent
November 11, 2018

Josie G is a real customer care super star.

Solved query in just a while. Really happy with the solved issue.

Thanks

Date of experience: November 9, 2018