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FreelancerReviews 19,668

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Serbia
1 review
0 helpful votes
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Freelancer.com is a comprehensive and modern marketplace that connects buyers and sellers of services and in today's dynamic market its most valuable business platform with potential for a big rise worldwide.

Date of experience: November 7, 2018
Singapore
1 review
0 helpful votes
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Barry's compliment.
November 11, 2018

Barry was patient in explaining and making sure that my money is refunded back accordinly! Thanks alot! Cherrs.

Date of experience: November 7, 2018
Colombia
1 review
0 helpful votes
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Incomplete contest
November 11, 2018

I was selected as the winner, but the employer did not sign the agreement, they have already contacted him, waiting for a response. Very well attended by: Josie G. Thanks

Date of experience: November 7, 2018
India
1 review
0 helpful votes
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Assistant with Verification
November 11, 2018

Got timely response from Josie G regarding the documents to be uploaded, hope this time my verification goes through and on that note the "Verification Center" page is a bit confusing, it says we need to upload bank statement or an utility bill, they don't mention that other documents can be uploaded too. Thanks for the help.

Date of experience: November 7, 2018
GB
1 review
0 helpful votes
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Freelancer customer support
November 11, 2018

Very helpful, my first time using Freelnace and the person was very good and resolved the two inquiries I had.

Date of experience: November 7, 2018
Egypt
1 review
0 helpful votes
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Katie rating A++++
November 11, 2018

Katie, is really wonderful agent, every time we talk to her she helps us so much, thanks so much :)

Date of experience: November 7, 2018
India
1 review
0 helpful votes
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Refund To My Account
November 11, 2018

I never ever get Support Like, Barry, He Just Makes My day, He Refunds Full amount of Projects fees That Someone Scam me, Now I feel very secure in Freelance.com, Now I encourage My friends to work on freelancer.com.

Thanks, Barry

Date of experience: November 6, 2018
Egypt
1 review
0 helpful votes
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Erwin C. Is so great, polite and helpful supporter and person. I am really glad to talk with. The support and email from Erwin C. To the employer. Really helped me and let the employer to pay directly. Thank you so much Erwin C.

Date of experience: November 6, 2018
Serbia
1 review
0 helpful votes
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Gonzalo V. was very helpful and patient witu the problem that I had. His attitude, positivity and his ability to try and find a solution was very professional and I think that everyone that works in customer support should take a lesson from mr. Gonzalo on how to deal with customers.

Date of experience: November 6, 2018
India
1 review
0 helpful votes
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Good
November 10, 2018

Carmen helped me to resolve my issues. Although those were minute ones, yet they needed assistance :)

Date of experience: November 6, 2018
Mexico
1 review
0 helpful votes
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Kind and helpful
November 10, 2018

I'm a new user and I'm really satisfied with the attention and kindness with my question.
Thanks a lot, Betty.

Date of experience: November 6, 2018
Argentina
1 review
0 helpful votes
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Chat Carmen A Support
November 10, 2018

Carmen A has given me support with technical issues in a fast and effective way, excellent! Thank you

Date of experience: November 6, 2018
Philippines
1 review
0 helpful votes
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10 Stars Service
November 10, 2018

Eric S. Had addressed my concerns fluently and professionally. Hope everyone else in your team will be like him. Sadly, only 5 stars is the highest rate. Eric, I owe you five stars but hanks again.

Date of experience: November 6, 2018
Florida
1 review
3 helpful votes
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Cheating ppl
November 10, 2018

Hello everyone.
www.freelancer.com this website cheating their clients with many hiding fees. As they call "Third party fee" or "Processing fee". Which is not indicated during the payment. You may find this only in transaction history, after they cheated you. And there is no money refund for such kind of an action. Recommend everyone complain them, also through a Paypal
They show to clients one amount but in fact deduct other (much high). Dont recommend you to use this website to anyone

Date of experience: November 6, 2018
California
1 review
0 helpful votes
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I had billing questions that Carmen was able to explain very clearly. Also, suggested to her that you add a Report Violation link to the chat page so we can immediately report issues. Almost all my job app responses request I contact they using their Skype addresses. The only Report Violation link I knew of was on the company profile page and I had no idea Ihow to get back there, so many of the violations were not reported. I am sure your reports would increase a lot if you added a second link on the chat page and/or discourage a lot more companies from trying to bypass you.

Date of experience: November 6, 2018
PS
1 review
0 helpful votes
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Feedback to Carmen A.
November 10, 2018

I contact Carmen A. For project cancelling and she was so helpful, replying fast. I'll contact her more and more.

Date of experience: November 6, 2018
Texas
1 review
0 helpful votes
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Refund Given
November 10, 2018

I had Betty T helping me with a project that I accidentally awarded to 2 freelancers and she reversed the payment and got it back to me immediately. This woman Betty deserves the best cheesecake from cheesecake factory delivered to her by the most handsome delivery guy for her contributions to my experience here on Freelancer.com

Thank You

Date of experience: November 6, 2018
Brazil
1 review
0 helpful votes
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Milestone Reversal
November 8, 2018

It was a pleasure to have been assisted by Frieda, she was super attentive, charismatic and helped me with what I was experiencing.

Date of experience: November 6, 2018
Turkiye
1 review
0 helpful votes
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Was soo helpful
November 8, 2018

Helped me a lot and i understand what should I do for next jobs. I had problem with costumer and he did not paid to me. Bet now I know that i shoul wait costumer to pay milestone then i can start job

Date of experience: November 6, 2018
NL
1 review
0 helpful votes
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Hourly Project Payment issue
November 10, 2018

I am satisfied to chat with Josie G. He is more helpful and help me on Hourly Project Payment issue.

Date of experience: November 6, 2018