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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,115
value
970
shipping
659
returns
745
quality
976
This company responds to reviews on average within 1 day
How would you rate Freelancer?
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India
1 review
0 helpful votes
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Amazing customer support
May 17, 2018

The freelancer support guys always solve the problem quickly. They are always very supportive. Thanks

Date of experience: May 17, 2018
India
1 review
0 helpful votes
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Customer Support
August 26, 2018

Received strong support and correct action from customer support team including Marina B. And Stephanie.

Date of experience: August 24, 2018
India
1 review
0 helpful votes
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Supportive
February 19, 2019

Immediate response, clear communication, and very helpful and useful. Awesome support! Thank you very much!

Date of experience: February 18, 2019
Pakistan
1 review
0 helpful votes
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I love this platform
January 27, 2024

I'm very satisfied with the freelancer platform.
And freelancer team very talented and experienced teams

Date of experience: January 27, 2024
Utah
1 review
0 helpful votes
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Eric, support agent at Freelancer
October 11, 2018

Eric was very helpful and able to answer all of my questions! With his help I was able to fix my issue and move on with my day. Thanks Eric!

Date of experience: October 9, 2018
India
1 review
0 helpful votes
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Amazing Experience
August 15, 2021

The Freelancer representative was amazing and provided all the information in very detail and professionally.

Date of experience: August 15, 2021
Egypt
1 review
0 helpful votes
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Clearance about the site's fees system
October 12, 2021

It took me a lot of emails and a lot of explanation and I sent some emails multiple times because support didn't read the email well.

Date of experience: September 12, 2021
Nigeria
1 review
0 helpful votes
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Good support
November 19, 2021

Good support. Timely responses. Accurate answers. It was good to get helpful responses. Very insightful.

Date of experience: November 19, 2021
California
1 review
0 helpful votes
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I had great assistant from Anastasia D.
May 24, 2019

Recently, I've got very strange problem with membership.
Anastasia solved this problem very kindly.
Thanks

Date of experience: May 20, 2019
Philippines
2 reviews
1 helpful vote
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She is great
November 19, 2018

I'm irate but she still help me, she refunded my $5. It is a little amount but it means a lot to me as a starter.

Date of experience: November 17, 2018
Brazil
1 review
1 helpful vote
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Really helpful and fast
May 1, 2018

I was trying to create a milestone for my freelancer and I was having a issue when I tried to pay. The support was really fast and solved my problem.

Date of experience: April 30, 2018
Greece
1 review
0 helpful votes
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Feedback on support center assisting me
July 29, 2018

It was good experience but I waste 1 hr in order to be online, pls in order to be perfect fix it up the time waiting in the queue

Date of experience: July 27, 2018
Egypt
1 review
0 helpful votes
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Excellent person to help you
June 16, 2019

She helped me a lot talking with a simple way to clear the problem to me and take my problem and solved it in a hurry.

Date of experience: June 14, 2019
Pakistan
1 review
0 helpful votes
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Satisfied
December 5, 2018

It was nice to talk to Bailey. Bailey was cooperative through out the chat session. Thank you freelancers for good support.

Date of experience: December 5, 2018
Azerbaijan
1 review
0 helpful votes
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Great
November 6, 2023

The worker of help center was great person. I asked a lot of questions and the worker answered my questions patiently.

Date of experience: November 6, 2023
Poland
1 review
0 helpful votes
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Very good
August 19, 2021

Review was well on time and kind. I was busy so my account was disabled, now I hope to have more time to work on freelancer

Date of experience: August 19, 2021
Indonesia
1 review
0 helpful votes
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I couldnt verify my payment method using my debit card. I need to go to the bank and solve my problem.

Date of experience: October 7, 2023
Serbia
1 review
0 helpful votes
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Patient and very skilled
May 20, 2018

Indescribable experience. I asked her like a 1000 questions and she was kind and patient with me and stayed along with me with all of my questions.

Date of experience: May 19, 2018
Indonesia
1 review
0 helpful votes
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Resolve contest proce
November 13, 2021

I has problem with contest price,.
Best work from freelancer support, my problem has been done.
Thanks for freelancer support team

Date of experience: November 13, 2021
Botswana
1 review
0 helpful votes
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Excellent and easy to talk to.
March 8, 2023

Excellent and easy to talk to, responded well to my questions, was clear and concise in her communication

Date of experience: March 8, 2023