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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,118
value
972
shipping
661
returns
747
quality
979
This company responds to reviews on average within 2 days
How would you rate Freelancer?
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Egypt
1 review
0 helpful votes
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Very helpful
March 24, 2021

Lauren has helped me very much with my problem, and he was very friendly and respectful to me
Thank you so much

Date of experience: March 24, 2021
Indonesia
1 review
0 helpful votes
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Nice live chat, to the point, not take long to resolve issue. The problem is with the Freelancer.com itself.

Date of experience: December 6, 2017
RU
1 review
0 helpful votes
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Payment support
December 5, 2017

A good support from Mark concerning my payments and the milestones! Good job! Thank you and good luck, freelancer.com!

Date of experience: December 4, 2017
Virginia
1 review
0 helpful votes
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I loved it
December 4, 2017

Brenda was so quick in solving my problem, she was equally polite and helpful. She understands the problem and solves it quickly.

Date of experience: December 3, 2017
Japan
1 review
1 helpful vote
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Kind service
July 18, 2018

I asked my problems, he replied very kindly and carefully.
Good help.
He replied all my questions.
Many thanks

Date of experience: July 18, 2018
Bangladesh
1 review
1 helpful vote
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Payment Issue
April 11, 2018

Well support. Very happy to get the support. I have never get this awesome support in my life. Great support from freelancer.

Date of experience: April 11, 2018
Indonesia
1 review
0 helpful votes
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Recommendations for designers
November 21, 2019

Very fun and not hard to ask. And I'm very comfortable with freelancers.
One word for freelancers good luck

Date of experience: November 21, 2019
Japan
1 review
0 helpful votes
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Great
June 19, 2018

He is very kindly.
I solved the issue as he teach.
Freelancer custom center is very nice.
Thanks again.

Date of experience: June 18, 2018
Bangladesh
1 review
0 helpful votes
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Milestone payment issue
October 17, 2022

The freelancer support team is great and always helpful service. Really satisfied with their service. Thank you so much freelancer support team.

Date of experience: October 17, 2022
Pakistan
1 review
0 helpful votes
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Jo, where are you? LOVE YOU...
September 28, 2022

Hi Jo... where are you? Why you are not available here? How to i will contact you now? This is not fair...

Date of experience: September 28, 2022
Tennessee
1 review
0 helpful votes
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Very helpful.
December 6, 2018

The representative was knowledgeable, helpful and very efficient. I was glad he was able to assist me the way that he did

Date of experience: December 5, 2018
Cyprus
1 review
0 helpful votes
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Crystal helped to solve my problem. She worked fast and was very polite. I was very happy to get support from Crystal.

Date of experience: December 28, 2017
Germany
1 review
0 helpful votes
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Verified by Freelancer Join Interview
November 24, 2021

The interview was to the point and went smoothly and quickly. Chelsea was very friendly and helpful. I have a good impression.

Date of experience: November 24, 2021
Egypt
1 review
0 helpful votes
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Completely satisfied
September 4, 2023

Chelsea is a very friendly and patient woman, she is very clear and organized speech.
Thanks for your time

Date of experience: September 4, 2023
Bangladesh
1 review
0 helpful votes
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Outstanding Support
March 2, 2020

Outstanding Support & services as always. Got all my questions answered & support agents are experienced & helpful
Thanks!

Date of experience: March 2, 2020
Nigeria
1 review
0 helpful votes
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Freelancer support
February 19, 2020

The response was fast, under 24 hours. The person who attended to me was patient, explained carefully. Was good.

Date of experience: February 19, 2020
Canada
1 review
0 helpful votes
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Great interaction
April 11, 2022

I have had great experiences and interactions with freelancer. I highly recommend and look forward to continue to work with this company.

Date of experience: April 11, 2022
Alaska
1 review
0 helpful votes
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Very helpful
September 18, 2022

Jo V was very helpful when I needed assistance. New to freelancer and Jo V went above and beyond to help me.

Date of experience: September 18, 2022
Germany
1 review
0 helpful votes
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The support is helpful
February 8, 2023

The answer does not come as quickly as one would expect. But the answer comes, and that's good. The support is helpful.

Date of experience: February 8, 2023
Jamaica
1 review
0 helpful votes
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Interview with Russell V.
October 5, 2023

The experience was great. The questions were interesting and helped me to better understand the expectations of the platform.

Date of experience: October 5, 2023