Freelancer has a rating of 4.7 stars from 19,049 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
The service was really helpful and solve my problem quickly. The support agent (Roxanne) was also very kind.
The service was great. She resolved my problems smoothly. Great helpline. My problem is totally solved. Love Freelancer.com.
He explain me how it do and He advised me the correct way of the add my credit card to get payments.
Carmen A. Took the time to understand my billing issue and guided me effectively to resolve the matter.
Great Experience! They support agent really help me solving the issue quickly. They are the best and supportive.
Very good support of the freelancer team, thank you very much, i got useful information with the agent
Freelancer is one of the best platforms for freelancing services. The support team is very supportive and cooperative.
The assistance was great. It was quite helpful. He assist properly and behavior of assistant was also good.
Thanks to Joey C. Complete the verification process. Nice to talk with him. His supporting skill is nice
It was good, the attendant was very helpful and friendly. Thanks Antoinette B. My question was really answered.
Eric was very helpful. He told me exactly what I was looking for and gave me specific instructions..
Excellent work done, perfectly explained everything, rating for Josie G. All the best!... Freelancer is the best site...
It was very easy to pinpoint the issue and solve the problem quickly! Very satisfied with my experience.
Went above and beyond to help me. Refunded me promptly and answered all my Questions. Great customer service
All problems resolved with efficiency by Mason for me and for the freelancer. Keep up the good work.
Very interesting and worth while experience. Customer service was very prompt and informative.
Would recommend Freelancer.com to others.
Do not get involved with this company. Believe what you read about this company everybody is right on.
The conversation with Noah was very productive.
I am pleased with his work, support and the result achieved.
It is always good to interact with the support team. They provide the best solutions and support. Thanks
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hi Jimmy, obviously you have experienced some issues and I want to understand what happened so I can assist you in rectifying it. By the way, my name is Marcus and I'm one of the tier-2 representatives of Freelancer.com. Please send me an email with your username and a summary of your issue to marcusc@freelancer.com. I hope to hear from you.