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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Pending withdrawal
September 23, 2023

I wanted help in speeding up the transfer process, because it takes 15 days for the first transfer, and I have obligations before the beginning of October that I want to pay, and the site team has always helped me. I really love you very much.
The transfer has not been made yet, but I see that they are trying to help and truly have the best support team ever on all freelance sites.
Thank you all

Date of experience: September 23, 2023
Oman
1 review
0 helpful votes
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Great support
September 23, 2023

It went smoothly and my questions were answered with in good manners

Date of experience: September 23, 2023
India
1 review
0 helpful votes
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Charis was excellent in Customer Dealing
September 23, 2023

Charis knows his job well, he listens with all the patience and then provide u the best possible resolution and even extended support from his side.

Date of experience: September 23, 2023
India
1 review
0 helpful votes
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Good support from the team
September 23, 2023

Good support from the team, My deposit was safely given back without any issues.

Date of experience: September 23, 2023
Thailand
1 review
0 helpful votes
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Milestone payment mistakes refunds
October 23, 2023

My experience has been very convoluted, frustrating and for the most part not really very professional.The last freelancer support agent however has resolve the issues at least as far as I can tell.
James

Date of experience: September 22, 2023
Saudi Arabia
1 review
0 helpful votes
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My experience with Freelancer's customer support was truly helpful. They were kind and guided me to understand my issue better.

Date of experience: September 22, 2023
AE
1 review
0 helpful votes
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KYC document support
September 22, 2023

I had a positive experience with the support representative Aleck. He was exceptionally helpful and made every effort to resolve my issue.

Date of experience: September 22, 2023
Bangladesh
1 review
0 helpful votes
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Freelancer.com is total scam!
September 22, 2023

Hi,
I am broke. I don't know what to do and where to go. I lost nearly 1572 USD which is not a small amount. Freelancer.com scam this money from me. I worked there as a freelancer. Now they closed my account and declined to pay my earnings. Which I earn by providing my service to the client on the site.

This website do the similar scam with other also. So, I advice to all respectable clients to avoid the site. Untill they make a safe policy and stop scamming from freelancer of the site.

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Date of experience: September 22, 2023
Pakistan
1 review
0 helpful votes
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I recently had a verified interview on Freelancer conducted by Russell V. This extra layer of verification gave me more confidence in the platform's commitment to ensuring trust and authenticity. It's reassuring to know Freelancer goes the extra mile to maintain a secure and reliable environment for freelancers and clients.

Date of experience: September 22, 2023
Bangladesh
1 review
0 helpful votes
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Good
September 22, 2023

He gave me the right advice. I admire him. He gave me the right advice. I admire him

Date of experience: September 22, 2023
West Virginia
1 review
0 helpful votes
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Freelancer double charged me for a contest. Said he cancelled it out and refunded me. Now I'm learning he just cancelled it but never refunded my money. So frustrating.

Date of experience: September 22, 2023
India
1 review
0 helpful votes
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Great experience
September 21, 2023

Criselda has good understanding and try to resolve issue as soon as possible, great resource

Date of experience: September 21, 2023
VE
1 review
0 helpful votes
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Very attentive and cooperative Jayce
September 21, 2023

But from what I see now, Freelancer is more focused on making money at any cost, without taking much into account the self-employed.
It is understandable that you cannot send information (non-contact) to clients without them contacting you first, it is a disadvantage for the self-employed.

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Date of experience: September 21, 2023
Algeria
1 review
0 helpful votes
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Gratitude
September 21, 2023

I would like to express my sincere thanks and deep gratitude to Mr. Jethro for his invaluable assistance with matters concerning my account. His professionalism and respectful demeanor truly deserve appreciation. I am immensely grateful for the support and guidance provided by the Freelancer team.
Thank you

Date of experience: September 21, 2023
Ukraine
1 review
0 helpful votes
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I signed up for a Freelancer site for the first time, received friendly service from Freelancer.com staff, completed several days of verification, and started development on September 20,2023, earning $11 (including $5 in fee) on the first day.
The joy of completing a project from the first day of signing up for the world's largest freelance site, amidst the fiercest competition and bidding, is immeasurable.
Earning money means nothing.
The joy of having created something with my own hands and my brain, the joy of having contributed something, the hope that I can live on my own in this world, the hope that I can bring happiness to my family - this is what is important.
Of course, it is a bit of joy. It could be a glimmer of hope.
But it was the Freelancer site that provided it to me, not anyone else, and gave me a great opportunity.
In particular, thanks to the kindness of staff like Mr. Victor, I was able to quickly become familiar with the site and achieve even modest results.
We will work hard in the future and do many things that are mutually beneficial.
Once again, I would like to thank the world's largest freelance site and the entire staff at the company, including Mr. Victor.

Date of experience: September 21, 2023
Turkiye
2 reviews
1 helpful vote
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I am a professional designer and have been servicing the people in Freelancer.com for 3 years. Till meet up with other paltforms I noticed some issues about this platform. Firstly they shelter fake clients and designers within. Never seen protecting real person's rights. Also low quality entries, jobs or employers into the bargain. Because word of justice is just word there. Everoyen uses stock and stolen assets but never apply sanctions. Any punishments over there, shame.
Therefore professional designers get away from this platform. Because they don't respect us.

Date of experience: September 21, 2023
GB
1 review
0 helpful votes
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Very prompt reply.
September 21, 2023

Just needed someone to raise an alert.
Easy and prompt reply from customer service. Thanks

Date of experience: September 21, 2023
California
1 review
0 helpful votes
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Help to withdrwal
September 21, 2023

I received very good advice and thank you for your cooperation.

Date of experience: September 21, 2023
Australia
1 review
0 helpful votes
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Questions were answered clearly and accurately. My issues were resolved.

Date of experience: September 20, 2023
Iraq
1 review
0 helpful votes
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Jayce is one of the best customer service people. Thank you for helping me and special thanks to JAYCE

Date of experience: September 20, 2023