Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
It was great help. The agent was very helpful and responsive. It was a great experience and thankyou for all your help.
Kayla B. From support helped me with my problem, as it couldn't be solved by common means, she escalated it to the Engineering team, which is a good way to solve it. She was helpful and attentive.
I had the quickest and positive response from a Freelancer Support. Kayla (that's her beautiful name) sure did handled it very well and professionally. And I am very sure that I will get a good report when next I check. Thanks Kayla.
I love freelancer.com because I earn money from there and I always hire professional people from there. Thanks
This website is a great place where people from anywhere in the world can come together and find jobs or people to work fro them.
It was great. Kayla has been really supportive and provided us prompt responses to our queries. We were really worried about our client payment been stick. But she cleared the doubts and understood our concern.
Your website is not very user friendly or comprehensible to navigate. But Cyril C was very prompt and helpful in clarifying any questions I had regarding my transaction history. Thank you!
I was given all the information I needed. I was assured that everything was fine and I shouldn't be worried.
The freelancer's customer support is really very to the point, friendly and helpful. The problem that i was facing was resolved in less than a minute.
Frieda helped me solving issue I was facing for renewing my membership. She cancelled my previous membership & advised me how I can renew for professional membership. Very helpful!
A very knowledgeable person, thanks for helping me out, She answered my queries without any break, thanks Freelancer team for hiring such good candidates
He really helped me, i was in a total loss, i asked him for everything i didnt knew in freelancers but he was really helpful
Macall was extrememly helpful and exceedingly kind. He convinced me to try the Verified Freelancer Program and I eagerly wish to have success on it. Thanks!
I have resolve all my issue with this chat, and he listen my all problem and resolve, nice to talk with him, and all work perfect now
I RECOMMEND CHARLOTTE B. FOR PROVIDING ME A GREAT SERVICE IN RESPONDING TO MY CONCERN AND REQUEST. THANK YOU SO MUCH.
Helped me with my issue very quickly, with explanations. Perfect assistance! Couldn't have asked for a better customer service agent!
Heather from support is very helpful and she did her job perfectly.
She is very intelligent and understands easily what the issue is and what actions are required.
Thank you very much Frieda! Very good service and lots of help. Thank you very very much. I will definitely use your help again.
I've big problem on withdrawing money from a unfamiliar client.
So I contacted support team and Josie G. Gave me a great help.
Best Regards
Rebecca gave me an answer that I wanted.
And... I want to say that I am very gratitude to Cyril who helped me to resolve dispute problem.
Thank you.
Regards.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.