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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,049 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,107
value
964
shipping
660
returns
746
quality
971
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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China
1 review
0 helpful votes
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Assisted very nicly
July 25, 2018

Frieda S.
Assisted me very nicely.
Understood my query in just a single call.
Good work Freelancer team.

Date of experience: July 24, 2018
Canada
1 review
0 helpful votes
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Payment confusion
November 16, 2017

Was very clear and nice explaining fo my payment confusion
Thank you so much
Its great customer serves ever

Date of experience: November 15, 2017
India
1 review
0 helpful votes
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Reactivating my account
December 10, 2021

It was very quick and straightforward response regrading the resolution for my account activation.
You are doing great job.

Date of experience: December 10, 2021
Italy
1 review
0 helpful votes
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Great Staff
January 30, 2023

Anytime i had deal with the freelancer staff it was a pleasure: kind, friendly and above all efficient.

Date of experience: January 30, 2023
India
1 review
0 helpful votes
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Smooth Interview Process with Chelsea
July 24, 2023

It was a smooth interview for verification. Delighted to be on the freelancer platform and explore more opportunities here.

Date of experience: July 24, 2023
Florida
1 review
0 helpful votes
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Verified
July 14, 2022

Transaction went smoothly. Easy to communicate. I am especially thankful of the schedule accommodation that was made for me.

Date of experience: July 14, 2022
Texas
1 review
0 helpful votes
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Great customer service
February 2, 2022

Am new to freelancing and has issues with a project but the customer service representative helped me so much very appreciative!

Date of experience: February 2, 2022
KR
1 review
0 helpful votes
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CS from Judith J.
June 1, 2019

Her service was really nice and helpful! She solved problem I am struggling with so fast, which makes me very satisfied. Thank you!

Date of experience: May 28, 2019
Sri Lanka
1 review
0 helpful votes
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Prompt action
May 27, 2019

Resolved my issue within no time with minimum steps. This is excellent customer service. Thank you very much.

Date of experience: May 26, 2019
Bangladesh
1 review
0 helpful votes
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Great support!
May 26, 2019

Unbelievable great support from the stuff. I am really happy. Take necessary steps for helping me. Thank you very much!

Date of experience: May 24, 2019
New Jersey
2 reviews
0 helpful votes
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Jessica B was very kind and helpful.
October 17, 2019

Talked to Jessica B today who was very kind and helpful in resolving my concern. She contacted me promptly which I also appreciate.

Date of experience: October 16, 2019
RU
1 review
0 helpful votes
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Thanks for help me very good communication. You kindly did answer the my question. I want to get your support again.

Date of experience: May 22, 2019
AE
1 review
0 helpful votes
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Thanks Katie
October 28, 2018

Katie is very helpful and professional as a new freelancer, she guided me well. Highly recommended! :)

Date of experience: October 27, 2018
New York
1 review
0 helpful votes
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Very professional and helpful
May 28, 2023

Ralph helped me with plan upgrade today. He was very helpful, courteous and professional. Thank you so much!

Date of experience: May 28, 2023
Viet Nam
1 review
0 helpful votes
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He's a nice supporter
November 19, 2018

I feel completely satisfied with his assisting. He did it good and quickly, not let me wait for too long

Date of experience: November 17, 2018
Pakistan
1 review
0 helpful votes
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AWSOME
August 6, 2020

Really helpful like always, needed some clarification regarding dispute. Told me each trivial detail which I wanted to know. Thanks

Date of experience: August 6, 2020
India
1 review
0 helpful votes
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Excellent Experience!
November 22, 2018

Chelsea was very helpful and she even gave me preference over other interviewees because I had an urgent situation!

Date of experience: November 20, 2018
Cameroon
1 review
0 helpful votes
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Erwin gave me positive answers to my freelance bidding problems... with the support of Erwin's assistance, I win high paying projects.

Date of experience: December 4, 2017
Germany
1 review
0 helpful votes
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Freelancer Support - Eric S.
November 15, 2018

I can say that Eric S. Is the perfect customer support agent from freelancer website! Thanks so much

Date of experience: November 13, 2018
Turkey
1 review
0 helpful votes
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Perfect
November 21, 2018

In a few minutes with no pain he refunded my money back. Many thanks to Benny S. Perfect customer service.

Date of experience: November 19, 2018