Freelancer has a rating of 4.7 stars from 19,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
I had a 15 min wonderful meeting with Russell V. who was professional and yet challenging. He asked relative questions about my work and experience in freelancer.com and even
I had a 15 min wonderful meeting with Russel who was professional and yet challenging. He asked relative questions about my work and experience in freelancer.com and even specific questions about what softwares I use how i engage my clients and creations. I was shocked in the beginning but understood his professionalism later on.
I had an excellent experience with Criselda, who helped me in a friendly way and solved my doubts with a lot of patience. She was really an excellent support. Thank you very much.
Great Service and great help. Was able to solve my issue instantly and was very professional. Good enough for me to take my time to write this positive review which is saying a lot.
Jonny was very helpful and It was a great experience talking with him. I was just promoted to be a Rising Star and am excited to see how things will go.
I had a client that had been non-responsive for 72 hours. I went to the support/help chat, and Margaux answered. She was extremely helpful and dealt with the issue with alacrity.
I had a pleasant experience working with Jonny, who was friendly and patient throughout the process. The entire process was efficiently done within the specified time limit.
Nicola was very helpful. Thank you! I did not know what 1 tick meant in comparison to 2 ticks. I was worried and Nicola was able to answer my questions.
It was really a great experience talking with "Jonny".
He asked very precise and accurate questions and allowed me to express everything accordingly.
Later on he shared all the key points for the program that reminds me everything to maintain the service level on the platform.
"Selma helped me greatly in understanding the issue. She took the initiative to send an email to the client on my behalf and was very understanding throughout the process.
I saw a charge that I didn't understand, and it was easy to get the assistance, the operator responded right away, analyzed the issue, and gave a clear explanation.
The meeting with Russell V. was very nice, we discussed everything is nice way
All the questions were clear. Finally I got my badge after the call.
Thanks Russell V.
Danette O, was very helpful and answered all my questions. Very polite and articulate. I would recommend her in future and am very grateful for her asstistance in addressing my concerns and questions I had.
My account got charged for the membership plan and i don't want it so i reached out to support team member Heidi and they helped me alot to get my refund
Nicola was very helpful explaining risks of a client that had contacted me, breaching the platform rules, a scammer, she clarified my concerns within minutes, thank you.
Helped me alot with my issue he took his time to explain everything to me. Everything was simple and easy like no hidden lines he go straight to the point
Thank you Nicola really appreciated
It was great, Russel was very humble and it was really nice talking to him for the verification. He also assisted me about the Dos and Don'ts after I was verified.
If there is such a support team, Freelancer. Com will improve further. I want the support to improve and Freelancer. Com to move to a respectable ranking in the Mon Ranking.
I contacted with freelance support for guidance, and Mr. Olivia give me full details about my issue and resolve it with same time. I am very much satisfied.
So basically I was not able to sleep from last few days because I was scammed in freelancer but today Selma T assisted me and she helped me and in reversing the transaction now I'll get my money back thank you Selma T I love you you're amazing thank you so much
It has been a great experience working with Jony. He has been incredibly helpful and provided valuable guidance for the Preferred Freelancer Program. Thank you for your support and assistance!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.