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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,106
value
963
shipping
659
returns
745
quality
970
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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Ohio
1 review
0 helpful votes
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Interview with Russell V. from Freelancer.com
March 9, 2025
Updated review

I had a 15 min wonderful meeting with Russell V. who was professional and yet challenging. He asked relative questions about my work and experience in freelancer.com and even

Date of experience: January 27, 2025

Russel V.
March 9, 2025
Previous review

I had a 15 min wonderful meeting with Russel who was professional and yet challenging. He asked relative questions about my work and experience in freelancer.com and even specific questions about what softwares I use how i engage my clients and creations. I was shocked in the beginning but understood his professionalism later on.

Date of experience: January 27, 2025
Colombia
1 review
0 helpful votes
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Really nice attention
February 23, 2025

I had an excellent experience with Criselda, who helped me in a friendly way and solved my doubts with a lot of patience. She was really an excellent support. Thank you very much.

Date of experience: February 13, 2025
GB
1 review
0 helpful votes
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Danette O
April 1, 2025

Great Service and great help. Was able to solve my issue instantly and was very professional. Good enough for me to take my time to write this positive review which is saying a lot.

Date of experience: March 22, 2025
Pakistan
1 review
0 helpful votes
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It was a great experience
May 4, 2025

Jonny was very helpful and It was a great experience talking with him. I was just promoted to be a Rising Star and am excited to see how things will go.

Date of experience: April 25, 2025
Georgia
1 review
0 helpful votes
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Non-responsive client issue
April 18, 2025

I had a client that had been non-responsive for 72 hours. I went to the support/help chat, and Margaux answered. She was extremely helpful and dealt with the issue with alacrity.

Date of experience: April 8, 2025
India
1 review
0 helpful votes
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Onboarding for the rising start program.
February 27, 2025

I had a pleasant experience working with Jonny, who was friendly and patient throughout the process. The entire process was efficiently done within the specified time limit.

Date of experience: February 17, 2025
New Jersey
1 review
0 helpful votes
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Nicola's Positive Help
April 5, 2025

Nicola was very helpful. Thank you! I did not know what 1 tick meant in comparison to 2 ticks. I was worried and Nicola was able to answer my questions.

Date of experience: March 26, 2025
Pakistan
1 review
0 helpful votes
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Rising Star onboarding
January 2, 2025

It was really a great experience talking with "Jonny".
He asked very precise and accurate questions and allowed me to express everything accordingly.
Later on he shared all the key points for the program that reminds me everything to maintain the service level on the platform.

Date of experience: December 23, 2024
Egypt
1 review
0 helpful votes
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Review for Selma T. (Freelancer Support)
May 7, 2025

"Selma helped me greatly in understanding the issue. She took the initiative to send an email to the client on my behalf and was very understanding throughout the process.

Date of experience: April 27, 2025
Italy
1 review
0 helpful votes
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Clear explanation of charges
March 13, 2025

I saw a charge that I didn't understand, and it was easy to get the assistance, the operator responded right away, analyzed the issue, and gave a clear explanation.

Date of experience: March 3, 2025
Minnesota
1 review
0 helpful votes
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Verified by Freelancer
February 15, 2025

The meeting with Russell V. was very nice, we discussed everything is nice way
All the questions were clear. Finally I got my badge after the call.

Thanks Russell V.

Date of experience: February 5, 2025
Canada
1 review
0 helpful votes
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Danette O assisting me
March 29, 2025

Danette O, was very helpful and answered all my questions. Very polite and articulate. I would recommend her in future and am very grateful for her asstistance in addressing my concerns and questions I had.

Date of experience: March 19, 2025
India
1 review
0 helpful votes
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Great support from Heidi
April 23, 2025

My account got charged for the membership plan and i don't want it so i reached out to support team member Heidi and they helped me alot to get my refund

Date of experience: April 12, 2025
Peru
1 review
0 helpful votes
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Scammer review
January 19, 2025

Nicola was very helpful explaining risks of a client that had contacted me, breaching the platform rules, a scammer, she clarified my concerns within minutes, thank you.

Date of experience: January 9, 2025
Spain
1 review
0 helpful votes
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Very glad that you have someone like Nicola
February 16, 2025

Helped me alot with my issue he took his time to explain everything to me. Everything was simple and easy like no hidden lines he go straight to the point
Thank you Nicola really appreciated

Date of experience: February 6, 2025
Pakistan
1 review
0 helpful votes
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Freelancer Verified Interview with Russell V.
April 6, 2025

It was great, Russel was very humble and it was really nice talking to him for the verification. He also assisted me about the Dos and Don'ts after I was verified.

Date of experience: March 14, 2025
Bangladesh
1 review
0 helpful votes
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If there is such a support team, Freelancer. Com will improve further. I want the support to improve and Freelancer. Com to move to a respectable ranking in the Mon Ranking.

Date of experience: April 27, 2025
Pakistan
1 review
0 helpful votes
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Deposit issue
January 28, 2025

I contacted with freelance support for guidance, and Mr. Olivia give me full details about my issue and resolve it with same time. I am very much satisfied.

Date of experience: January 18, 2025
India
1 review
0 helpful votes
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Selma you're awesome
May 7, 2025

So basically I was not able to sleep from last few days because I was scammed in freelancer but today Selma T assisted me and she helped me and in reversing the transaction now I'll get my money back thank you Selma T I love you you're amazing thank you so much

Date of experience: April 28, 2025
India
1 review
0 helpful votes
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Preferred Freelancer Program with Jony
March 2, 2025

It has been a great experience working with Jony. He has been incredibly helpful and provided valuable guidance for the Preferred Freelancer Program. Thank you for your support and assistance!

Date of experience: February 20, 2025