Overview
Freelancer has a rating of 4.7 stars from 19,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
I would rate my experience with Freelancer customer support as 10. The team is generally helpful/responsive, though [mention any specific challenges or positives].
Talking with Xavier B. Was a very good experience, simple and clear, will have helped me to better project myself in my quest for success on the platform.
I was explicit describing what I needed from the person who would take my request. After I contacted her, and again said what I needed, she decided her price would go from $250.00 to $600.00. Not in my budget, otherwise I would have picked someone who was asking for more.
This is my first time working with your company, and am sorry it did not work out.
I do thank you for returning my money.
The complaint was handled very well and kindly. The response was quick, and the explanations were clear, so there was no misunderstanding, even for someone like me who does not use English as my primary language.
I have used this site for over a decade as a lawyer. Periodically, I get some interesting cases to work on from around the world. It's a different kind of site that has a lot of protections to ensure that no one is committing fraud.
A client paid me 2x accidentally and the matter was handled expeditiously by Dannette O. It was seamless and took less than 2 minutes. I was afraid that it was going to be burdensome and that it was going to take a lot of red tape. I didn't want my client to think I was up to something in returning it, although she admitted that she made the mistake.
Not at all. Great job. I also want to give a shout-out to Selena V. who is very patient with all of my questions. Freelancer has excellent support staff!
Excellent and its helpful. I appreciate your assustance. I'm honest & carefull. I am an experienced graphic designer. I deeply understand different types of graphic design works. Thanks.
I have taked to the Angie M as support. And I am very satisfied with her work and the efforts she had put in my case. I actually talked to many support members but I should say that we have very few like her and we require more like her. Such people are reason for people like us to be here on freelaner. I had 3 cases she kept all solved and review on her own. Love you Angie for the work you have done.
I had an excellent experience with customer care! The team was prompt, professional, and very helpful in resolving my issue. They took the time to understand my situation and provided a solution quickly. I truly appreciate their support and would highly recommend their services. Thank you for your great assistance!
My experience with Freelancer has been overwhelmingly positive. The platform provides excellent tools for managing projects, communicating with clients, and showcasing my skills. The Preferred Freelancer Program has enhanced my visibility and credibility, leading to more exciting opportunities. The customer support team has always been responsive and helpful whenever needed. Overall, Freelancer offers a fantastic environment for freelancers to grow their careers, and I look forward to continuing my journey here. Highly recommended for anyone looking to build or expand their freelancing business
I faced a critical problem and I got stuck with so many thoughts but "Danette O" support team assistant gave me so many solutions and told me he would solve my problem with my client, Now I feel relaxed thank you so much for "Danette O" for his supportive nature and good behavior.
It was a pleasure working with this team! They were professional, communicative, and delivered high-quality support. I highly recommend them!
Let me know if you'd like any further refinements! 😊
I am extremely grateful for the assistance provided today. Reuben was incredibly helpful and took the time to thoroughly address my concerns. The guidance was clear, concise, and exactly what I needed. I highly appreciate the effort to ensure I understood everything, and I feel more confident moving forward. Thank you, Reuben, for your excellent support!
Lovely experience, quicker than the first time, Angie was very lovely and straight to the point helpful too. She showed how to go about it. As an agent she's great.
However as an institution I think you need to make wholesale improvements, particularly with your verification systems, I found the processes are unnecessarily long, taxing and not clear, one has to repeat the same steps over and over again in order to get desired results.
Particularly I found the payment and sms verification processes labourious.
Just excelent, thanks you so much! Certified Public Accountant with complementary training in International Financial Reporting
Standards (IFRS), advanced Office and Excel managemen. With
Demonstrable 10 years of work experience in accounting and finance, payroll, tax returns, tax
Management, personnel management, financial services and other activities inherent to the
Profession such as Tax Auditing and Auditing.
I had a problem with "dormant account" fees being taken out of my account and thought I would need to argue my side but Danette quickly refunded the fees and explained how not to have it happen in the future. It was all taken care of in only a few minutes. Great service!
It was very pleasant. What I enjoyed most was the feedback and the new functionalities that the badge provides.
Will be using a laptop of my own (to avoid any VPN issies posed by my laptop from Bosch), and will see how it goes. I did notice Freelancer.com has about 2-3 times a year some very interesting projects which I regret having not been able to catch, but now it will no longer be the case.
The interview went in a frirndly manner and I had a nice partner for chat :)
I recently had a small issue with a withdrawal on Freelancer and Freelancer's amazing customer support team member (Xavier B) helped resolve it in the most efficient way possible :)
It was good experience overall with jonny, so kind, so helpful, ask me questions realted to my past freelancer journey. I recommend all of you to connect with jonny at once, so you know his kind nature.
Thanks Jonny sir
"Criselda" answered my questions quickly.
She answered all my questions accurately.
She paid close attention to my question and gave an appropriate answer.
Well, My experience was with Russell, We had a meeting together, she start asking me politely questions about my birthday, date of join, country and social media accounts link... Then he helped me go through different questions about my skills and later on add back the verified badge to my account.
Thanks Russell.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members