On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was informed of what needed to be done in a courteous and professional manner. Appreciated the assistance and helpful directions given.
Tarting on Freelancer has been swift and inspiring. I've been actively joining professional groups, exploring project opportunities, and learning how to craft competitive bids. The platform offers a wide range of meaningful work and strong potential to build lasting business connections. Each day brings valuable insights, growth, and the chance to turn skills into sustainable income and impactful collaborations.
Russell was very helpful in clarifying the verification process to get my blue badge.
The responses were quicker, and I got my badge after a few hours once I finished the meeting.
The process was very smooth.
I had high expectations from Freelancer, but my experience was frustrating. The platform's support was slow to respond, and I faced issues with messaging clients due to account restrictions. They have disabled my ability to message clients, which is extremely important for securing work. Even after requesting access, it was not restored. This made completing my projects very difficult and stressful. I hope these problems are resolved soon.
I really LOVE the website, entire support and all workers from Freelancer.com are just amazing...
Warm greetings to Russell V! :D
Freelancer site is one of my favorite sites. Even though I am a part-time freelancer, I have not faced any obstacles working here. I think there is a lot of opportunity to learn by working in the contest option.
I had a wonderful experience working with Russell. V.
He was very friendly, respectful, and made the whole testing process smooth.
Communication was clear and consistent throughout, and he always maintained a professional and positive attitude. I truly appreciated his kindness and support — it made the experience enjoyable and stress-free.
Ha salido todo perfecto. Ha tenido paciencia para resolver mis problemas
I appreciate the prompt and efficient customer service and the fact that it's not ai interaction made the experience so much more appreciated.
I had an excellent experience during my interview with Russel. He was professional, friendly, and clear in his communication. The interviewer made the process smooth and comfortable while asking thoughtful questions that reflected a genuine interest in my skills and background. I appreciated the respectful and supportive atmosphere, which left me with a very positive impression of Freelancer as a platform. Overall, it was a well-organized and professional interaction.
I paid a freelancer for a work. They didn't deliver the work. Got the money by opening dispute. Then the freelancer team also did not help me. I got nothing but my money and time wasted.
Hi Serazum,
Thank you for sharing your experience with us. We’re sorry to hear about the trouble you’ve faced, and we want to make things right. We’ve sent you a private message so we can investigate your concern more thoroughly. Please check your inbox, and we look forward to your response.
I had a great experience with Freelancer.com's support, especially thanks to Jonny, who assisted me during the onboarding process for the Preferred Freelancer Program. He was professional, friendly, and very clear in his communication. Jonny guided me step by step, making the whole process smooth and stress-free. I truly appreciate his support and attentiveness — it made a big difference. Kudos to Freelancer.com for having such dedicated agents. Thank you again, Jonny!
As a freelancer i had an issue with a client that was blackmailing me for work, which is rare to happen on freelancer.com, however upon submitting a ticket, my issue was resolved in under 24 hours.
The support team at Freelancer was very helpful and responsive. My identity verification process went smoothly and quickly, and all my documents were accepted without issues. I highly recommend their service.
He helped me very nicely and explained the whole thing to me and I am very happy. I chatted live and thank you for explaining it to me.
I had the absolute pleasure of being assisted by Russell V from Freelancer.com's support team, and I couldn't be more impressed. From the very beginning, Russell was professional, attentive, and genuinely dedicated to resolving my issue. He helped me activate my verified badge on the platform—a process that can sometimes feel overwhelming—but Russell made it completely smooth and stress-free. He guided me step by step with clear instructions, answered all my questions with patience, and ensured that everything was completed quickly and accurately. What really stood out was his professionalism, friendliness, and commitment to excellent service. It's rare to come across support staff who go above and beyond, but Russell truly did. Because of his help, I now have my verified badge, which not only boosts my credibility but also gives me more confidence in growing my freelancing career. Thank you, Russell, for your outstanding support—you are a real asset to Freelancer.com!
Getting started on Freelancer with the Plus Plan has been a great experience, I landed two clients within my first week. Part of the process included an interview with Russell during my verification. He took the time to understand my background and confirm that I was qualified to be listed as an expert on Freelancer.com. What I appreciated most was how professional yet approachable the conversation was. Russell explained the process clearly and made sure I felt confident about showcasing my services. Another great aspect of being on Freelancer is that we, as freelancers, always have the flexibility to bid at our own rates, instead of being restricted to the client's listed budget. This makes the platform fair and empowering for professionals like us. Thanks again to Russell and the Freelancer team for making the verification process seamless!
Jake. S is really good to work with... He's fast and warm, I really had a nice time interacting with him.
My experience was with Margaux S. He is one of the best person at freelancer.com's staff. He satisfied me in all the ways also reach out to my client for my help. 5 stars for him
Ava was very kind in guiding me through my inquiries and was very professional
I had an amazing experience with Danette O. From the Preferred Freelancer & Rising Stars Team. Danette guided me through every step of the onboarding process with professionalism, patience, and kindness. Danette clearly explained the SLA, answered all my questions, and ensured my account was smoothly reactivated with the Preferred Freelancer badge. Danette support was outstanding — quick, helpful, and very friendly. Thanks to Danette, I feel confident moving forward on Freelancer.com. Danette truly went above and beyond, and I highly recommend Danette support to any freelancer. Thank you so much, Danette — you're the best! — Rajesh Singh
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Freelancing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashikur,
We’re truly sorry to hear about the challenges you’ve faced — that’s not the experience we want for our users.
We’ve sent you a private message so we can better understand the situation and help resolve it. Please reply at your earliest convenience so our team can assist you further.
Alternatively, you may reach out to us at support@freelancer.com. When doing so, please let our chat agent know—or indicate in your ticket—that you have a Sitejabber review and were advised to contact us for assistance. Be sure to include the exact details of your issue so we can connect you with the right team and resolve your concern more efficiently.
We look forward to hearing from you soon.