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FreelancerReviews 19,625

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,140
value
992
shipping
672
returns
758
quality
997
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
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Fast and nice
September 9, 2025

Jack quickly contacted me, without any additional questions, got straight to the point, and told me what I wanted to know about my membership refund.

Date of experience: August 30, 2025
Pakistan
1 review
0 helpful votes
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I had a very positive experience. He was polite, respectful, and conducted both the technical and general interview in a professional manner. The process was clear, helpful, and easy to follow. Everything was well-organized, on time, and managed beautifully, which made the overall experience smooth and pleasant.

Date of experience: August 27, 2025
Pakistan
1 review
0 helpful votes
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Verification Interview
September 9, 2025

Russell V was very professional and the way she communicated to me was incredible and she asked what was relevant to me and it was very smooth experience

Date of experience: August 30, 2025
Ecuador
1 review
0 helpful votes
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Max T. Gracias
September 8, 2025

Me ayudó dándome guía y tranquilidad al explicarme como cancelar una membresía que no había solicitado

Date of experience: August 29, 2025
Pakistan
1 review
0 helpful votes
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Elora helped me alot
September 8, 2025

Elora from freelancer support help in my membership issue. She solved my problem immediately.thank you elora

Date of experience: August 30, 2025
Brazil
1 review
0 helpful votes
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Chat Experience
September 8, 2025

Elora was great when answering me my questions. She had all the information that I needed. Thank you, Elora and Freelancer.com team!

Date of experience: August 29, 2025
Australia
1 review
0 helpful votes
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The interview to verify went well
September 8, 2025

The interview to verify went well. The information is discussed clearly. Russell V is very professional for the service.

Date of experience: August 29, 2025
Angola
1 review
0 helpful votes
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Freelance Stuff
September 8, 2025

The freelancer's staff is attentive. It is a very good experience. I was supported by Russell V. He is veery good communicator. He is attentive to details and follows my trajectory well, indicating the steps to be followed.

Date of experience: August 29, 2025
MD
1 review
0 helpful votes
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Freelancer is a great platform for finding skilled professionals worldwide. Posting projects is simple, and I was able to connect with qualified freelancers quickly. The communication and milestone system makes collaboration smooth, and payments feel secure. What I appreciate most is their excellent staff – very supportive and quick to help whenever needed. Overall, a reliable marketplace with great customer service.
To mention Russell V. is high quality specialist which provide correct and good experience for freelancer

Date of experience: August 29, 2025
Germany
1 review
0 helpful votes
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Please describe your experience: I had a mostly positive experience using Freelancer.com. The platform is user-friendly, and the support team is responsive. I appreciate the security measures and communication tools provided.

Date of experience: August 29, 2025
India
1 review
0 helpful votes
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Awesome experience
September 7, 2025

Jonny explained it very well, in details and provided transparency during the conversation. He helpmed me with all the answers I needed and helped me getting the rising star badge for my profile. Thanks a lot.

Date of experience: August 28, 2025
Bangladesh
1 review
0 helpful votes
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The support agent was very professional and patient. They clarified my account issue clearly and gave me another chance to continue participating on the platform. I really appreciate their help and guidance.

Date of experience: August 29, 2025
Mexico
1 review
0 helpful votes
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Excellent experience. Danette O was clear, friendly, and professional. Our onboarding chat covered my workflow and project types, and she gave practical suggestions to help my profile stand out and attract better invitations. Straightforward conversation with useful resources. Thank you!

Date of experience: August 28, 2025
Turkiye
1 review
0 helpful votes
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Good detailed
September 7, 2025

Peral v. very was helpfull and told me detailed that i can depute or wait 2 day until client fix his account issue thank you so much,

Date of experience: August 29, 2025
Egypt
1 review
0 helpful votes
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Great Support Experience
September 7, 2025

I had an issue with my credit card verification and Xavier B guided me through the process. He was very professional, patient, and helpful. Thank you so much for the great support

Date of experience: August 29, 2025
Algeria
1 review
0 helpful votes
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Finally I got my KYC verified. Getting it approved had been a problem for a long time but it finally went through. There was just a small issue with my full name, my first name was displayed as my last name and my last name was displayed as my first name. Since I had already completed verification I could not change it myself and thought I would have to go through the entire painful process all over again. I contacted customer support and was connected with Hope D, and the experience was absolutely straightforward. My issue was listened to, understood, and fixed in no time. Honestly it was one of the best customer support experiences I have had in my life. I simply explained the problem and the problem was solved just like that. That was truly excellent professionalism from Hope D and the customer support team.

Date of experience: August 31, 2025
Belgium
1 review
0 helpful votes
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Refund by Jake. S
September 7, 2025

I was refunded by Jake. S he is perfect and profesisonal he is not like Max T. The bastard who lied to me.

Date of experience: August 28, 2025
Pakistan
1 review
0 helpful votes
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Verify badge interview
September 7, 2025

It was an amazing experience. Russell V. took my interview and was very very cooperative. I am amazed freelancer has such dedicated team!

Date of experience: August 27, 2025
Pakistan
1 review
0 helpful votes
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I had a very good experience working with Danette O from the Freelancer team. The communication was clear, professional, and supportive throughout the process, which made everything smooth and efficient.

Date of experience: August 28, 2025
Morocco
1 review
0 helpful votes
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Great support
September 6, 2025

Pearl was very helpful and collaborative; I had a withdrawal issue and he helped on explaining the reason why it got delayed

Date of experience: August 28, 2025