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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Jack quickly contacted me, without any additional questions, got straight to the point, and told me what I wanted to know about my membership refund.
I had a very positive experience. He was polite, respectful, and conducted both the technical and general interview in a professional manner. The process was clear, helpful, and easy to follow. Everything was well-organized, on time, and managed beautifully, which made the overall experience smooth and pleasant.
Russell V was very professional and the way she communicated to me was incredible and she asked what was relevant to me and it was very smooth experience
Me ayudó dándome guía y tranquilidad al explicarme como cancelar una membresía que no había solicitado
Elora from freelancer support help in my membership issue. She solved my problem immediately.thank you elora
Elora was great when answering me my questions. She had all the information that I needed. Thank you, Elora and Freelancer.com team!
The interview to verify went well. The information is discussed clearly. Russell V is very professional for the service.
The freelancer's staff is attentive. It is a very good experience. I was supported by Russell V. He is veery good communicator. He is attentive to details and follows my trajectory well, indicating the steps to be followed.
Freelancer is a great platform for finding skilled professionals worldwide. Posting projects is simple, and I was able to connect with qualified freelancers quickly. The communication and milestone system makes collaboration smooth, and payments feel secure. What I appreciate most is their excellent staff – very supportive and quick to help whenever needed. Overall, a reliable marketplace with great customer service.
To mention Russell V. is high quality specialist which provide correct and good experience for freelancer
Please describe your experience: I had a mostly positive experience using Freelancer.com. The platform is user-friendly, and the support team is responsive. I appreciate the security measures and communication tools provided.
Jonny explained it very well, in details and provided transparency during the conversation. He helpmed me with all the answers I needed and helped me getting the rising star badge for my profile. Thanks a lot.
The support agent was very professional and patient. They clarified my account issue clearly and gave me another chance to continue participating on the platform. I really appreciate their help and guidance.
Excellent experience. Danette O was clear, friendly, and professional. Our onboarding chat covered my workflow and project types, and she gave practical suggestions to help my profile stand out and attract better invitations. Straightforward conversation with useful resources. Thank you!
Peral v. very was helpfull and told me detailed that i can depute or wait 2 day until client fix his account issue thank you so much,
I had an issue with my credit card verification and Xavier B guided me through the process. He was very professional, patient, and helpful. Thank you so much for the great support
Finally I got my KYC verified. Getting it approved had been a problem for a long time but it finally went through. There was just a small issue with my full name, my first name was displayed as my last name and my last name was displayed as my first name. Since I had already completed verification I could not change it myself and thought I would have to go through the entire painful process all over again. I contacted customer support and was connected with Hope D, and the experience was absolutely straightforward. My issue was listened to, understood, and fixed in no time. Honestly it was one of the best customer support experiences I have had in my life. I simply explained the problem and the problem was solved just like that. That was truly excellent professionalism from Hope D and the customer support team.
I was refunded by Jake. S he is perfect and profesisonal he is not like Max T. The bastard who lied to me.
It was an amazing experience. Russell V. took my interview and was very very cooperative. I am amazed freelancer has such dedicated team!
I had a very good experience working with Danette O from the Freelancer team. The communication was clear, professional, and supportive throughout the process, which made everything smooth and efficient.
Pearl was very helpful and collaborative; I had a withdrawal issue and he helped on explaining the reason why it got delayed
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.