Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
I have contacted customer support many times, but this time I have to meet a very cooperative and valuable agent whose name was "Jayce". He was very creative and had very good communication. He finds the problem I had to face, gives me a full solution, and waits for me until I am done with it. I want to thank him and freelancer.com, who have these creative workers in their company.
I was really stressed for the past few days due to a mistake I made while entering my PAN number. But the support team resolved the issue within just 5 minutes! I'm very happy and relieved. Thank you for the quick and efficient help — truly appreciated!
I had a very smooth and positive experience with Xavier. He was professional, patient, and truly went the extra mile to understand my concern. Despite the platform's policies, he reviewed my case thoroughly and offered a thoughtful resolution that helped me restart my journey. His communication was clear, respectful, and supportive throughout the process. I genuinely appreciate his willingness to help and the courtesy he extended. Support like this builds long-term trust, and I'm grateful for the assistance.
Excellent experience, I have been charged by mistake for free trial of 30 days and then a recurring month subscription of 13 US$ but I explain please help to the General customer service agent of Freelancer.com my issue he helped without hesitation and refunded the money back into my account.
Danette O was able to give me a detailed and smooth onboarding process for the PFP. She is very polite and professional. After the onboarding, I was able to receive the PF badge. Keep it up, Danette!
Thank you for your kind words! Congratulations on receiving your PF badge, and we’ll be sure to share your wonderful feedback with her! 💙 🌟
The support from Elora was perfect. She helped me in a matter of minutes and helped me resolve my problem.
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our services and customer support. Your feedback truly motivates us to keep delivering top-notch service. 💙
I had a great experience chatting with Jonny from the Freelancer Support regarding the Preferred Freelancer Program. Mr. Jonny thoroughly explained the program's benefits, eligibility criteria, and next steps, making the entire process smooth and stress-free. His guidance helped me understand how to maximize the opportunities offered by the program. Truly appreciate the prompt and knowledgeable support!
Thank you for sharing this wonderful feedback! Your appreciation means a lot, and we’ll make sure Jonny gets the recognition he deserves! 💙 🌟
The interview with RUSSEL V. for the verification process, was conducted in a professional and exemplary manner and his assistance and calm demeanour was much appreciated. Thank You
Thank you for your kind words! Your appreciation means a lot, and we’ll be sure to pass along your feedback to him. 🌟
I have chatted to Leopold for a issue in bidding for a project, good assistance fron him. Now I'm waiting for reply by relevant team to fix the issue
Thank you for your feedback! 💙 We’re happy to hear that Leopold was able to assist you with your bidding concern. Your feedback truly motivates us to keep delivering top-notch service.
My experience during our conversation about freelance evaluation was insightful and constructive. The discussion helped me gain clarity on important aspects of freelancing, such as how to assess a project's value. Overall, it was a helpful and engaging experience that gave me confidence in my freelance journey.
Thank you for sharing this wonderful feedback! 💙 We're so glad to hear that your experience was insightful and constructive, giving you more confidence in your freelancing journey. Wishing you continued success ahead! 🚀
The representative was extremely polite, and very understanding. Had answered my questions and also solved my problem with complete confidence and was also well rounded
Thank you so much for your kind feedback! ❤️ We're delighted to hear that our representative was polite, understanding, and confident in resolving your concern. We'll make sure your appreciation is shared with the team! 🙌
Wanted to use a phone number that was connected to an old unused account.
Getting to a human agent was really quick and the issue was solved in under 6 hours.
Frieda S. You did wonderfully.
Thank you for your kind words! 💙 We're so glad to hear that Frieda was able to assist you quickly and resolve your concern within hours. We'll be sure to pass along your appreciation—she’ll be delighted to know her support made a difference! 🙌
I have a 11 dollars negative on my account and i am shocked because i am a begginer avd i have zero idea that aceptivg that 1 month free subscription and not cancelling will lead to a negative balance so its a rough start for me as a beginner im so thankful the agent understand my situation so its fixed already.
Thank you for sharing your experience! 🌟 We understand how confusing subscriptions can be, especially as a beginner. We're glad to hear our support team was able to clarify the situation and resolve your concern quickly. Wishing you a smoother journey ahead on Freelancer.com—you’ve got this! 💙
The chat guy was lovely it was something stupid I had over looked that I needed help with but the guy was lovely and really helped me and solved the problem thank you.
Thank you for sharing this! We’re so glad to hear our support team was able to assist you kindly and resolve your concern. 🌟 Don’t worry—sometimes it’s the little things we all overlook. We’re always here to help anytime you need! 💙
Johnny guided me through the process and gave me the right assistance to achieve Preferred Freelancer status. Clear communication and helpful advice all the way.
Thank you for sharing your experience! We’re delighted to hear that Jonny provided clear communication and helpful guidance throughout your journey to becoming a Preferred Freelancer. 🌟 Congratulations on achieving the status!
My experience was great on Freelancer.com. Jonny guided me for on boaring process for Preferred Freelancer Program.
Hi Qamar!
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our services and customer support. Your feedback truly motivates us to keep delivering top-notch service. 💙
Best experience with doing chat meeting with Jonny for getting preffered rising star freelancer program.
Hi Rashmi!
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our services and customer support. Your feedback truly motivates us to keep delivering top-notch service. 💙
I recently went through the Preferred Freelancer re-onboarding process, and Jonny was outstanding throughout. He was clear, professional, and patient, ensuring I understood all the terms and answered every question with care. His support made the process smooth and respectful, especially considering my past circumstances. I truly appreciate the opportunity to rejoin the program and am thankful for Jonny's understanding and guidance. Highly recommend his support—Freelancer is lucky to have such a dedicated team member!
Hi Hareshkumar!
Thank you so much for sharing your thoughtful review! We’re thrilled to hear about your positive experience with Jonny during the Preferred Freelancer re-onboarding process. Your kind words about his professionalism, patience, and support mean a lot. We’re grateful to have him on our team and even happier to have you back in the program! 🌟
Macy M was absolutely amazing! I was facing some payment issues and honestly wasn't sure how long it would take to resolve—but Macy handled everything quickly and efficiently. She was incredibly polite, patient, and genuinely understanding throughout the conversation. Thanks to her, the issue was resolved in no time. Truly appreciate her support!
Hi, Jacob!
Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.
We truly appreciate you taking the time to share your experience with us!
My experience chatting with Danette O. Was excellent. The instructions were clear, communication was professional, and everything was explained in a straightforward manner. I appreciate the interaction and clarity provided.
Hi, Ravindra!
Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Thank you for sharing your experience! Your feedback means a lot, and we’ll make sure to share it with the team! 💙 🌟