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FreelancerReviews 19,526

4.7

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,131
value
984
shipping
667
returns
754
quality
989
This company responds to reviews on average within 8 days
Pakistan
1 review
0 helpful votes
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Very Good service this time
August 18, 2025

I have contacted customer support many times, but this time I have to meet a very cooperative and valuable agent whose name was "Jayce". He was very creative and had very good communication. He finds the problem I had to face, gives me a full solution, and waits for me until I am done with it. I want to thank him and freelancer.com, who have these creative workers in their company.

Date of experience: August 9, 2025
India
1 review
0 helpful votes
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I was really stressed for the past few days due to a mistake I made while entering my PAN number. But the support team resolved the issue within just 5 minutes! I'm very happy and relieved. Thank you for the quick and efficient help — truly appreciated!

Date of experience: August 9, 2025
India
1 review
0 helpful votes
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I had a very smooth and positive experience with Xavier. He was professional, patient, and truly went the extra mile to understand my concern. Despite the platform's policies, he reviewed my case thoroughly and offered a thoughtful resolution that helped me restart my journey. His communication was clear, respectful, and supportive throughout the process. I genuinely appreciate his willingness to help and the courtesy he extended. Support like this builds long-term trust, and I'm grateful for the assistance.

Date of experience: August 8, 2025
Sweden
1 review
0 helpful votes
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Online Freelance recruiting
August 18, 2025

Excellent experience, I have been charged by mistake for free trial of 30 days and then a recurring month subscription of 13 US$ but I explain please help to the General customer service agent of Freelancer.com my issue he helped without hesitation and refunded the money back into my account.

Date of experience: August 8, 2025
Steven E. Freelancer Rep
11 hours ago

Thank you for sharing your experience! Your feedback means a lot, and we’ll make sure to share it with the team! 💙 🌟

Singapore
1 review
0 helpful votes
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Danette O was able to give me a detailed and smooth onboarding process for the PFP. She is very polite and professional. After the onboarding, I was able to receive the PF badge. Keep it up, Danette!

Date of experience: August 8, 2025
Steven E. Freelancer Rep
12 hours ago

Thank you for your kind words! Congratulations on receiving your PF badge, and we’ll be sure to share your wonderful feedback with her! 💙 🌟

Romania
1 review
0 helpful votes
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Elora really helped me
August 17, 2025

The support from Elora was perfect. She helped me in a matter of minutes and helped me resolve my problem.

Date of experience: August 7, 2025
Steven E. Freelancer Rep
12 hours ago

Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our services and customer support. Your feedback truly motivates us to keep delivering top-notch service. 💙

India
1 review
0 helpful votes
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I had a great experience chatting with Jonny from the Freelancer Support regarding the Preferred Freelancer Program. Mr. Jonny thoroughly explained the program's benefits, eligibility criteria, and next steps, making the entire process smooth and stress-free. His guidance helped me understand how to maximize the opportunities offered by the program. Truly appreciate the prompt and knowledgeable support!

Date of experience: August 7, 2025
Steven E. Freelancer Rep
12 hours ago

Thank you for sharing this wonderful feedback! Your appreciation means a lot, and we’ll make sure Jonny gets the recognition he deserves! 💙 🌟

Greece
1 review
0 helpful votes
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The interview with RUSSEL V. for the verification process, was conducted in a professional and exemplary manner and his assistance and calm demeanour was much appreciated. Thank You

Date of experience: August 7, 2025
Steven E. Freelancer Rep
12 hours ago

Thank you for your kind words! Your appreciation means a lot, and we’ll be sure to pass along your feedback to him. 🌟

Italy
1 review
0 helpful votes
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Bidding Issue
August 17, 2025

I have chatted to Leopold for a issue in bidding for a project, good assistance fron him. Now I'm waiting for reply by relevant team to fix the issue

Date of experience: August 7, 2025
Steven E. Freelancer Rep
13 hours ago

Thank you for your feedback! 💙 We’re happy to hear that Leopold was able to assist you with your bidding concern. Your feedback truly motivates us to keep delivering top-notch service.

Pakistan
1 review
0 helpful votes
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Easy to Work
August 17, 2025

My experience during our conversation about freelance evaluation was insightful and constructive. The discussion helped me gain clarity on important aspects of freelancing, such as how to assess a project's value. Overall, it was a helpful and engaging experience that gave me confidence in my freelance journey.

Date of experience: August 7, 2025
Steven E. Freelancer Rep
13 hours ago

Thank you for sharing this wonderful feedback! 💙 We're so glad to hear that your experience was insightful and constructive, giving you more confidence in your freelancing journey. Wishing you continued success ahead! 🚀

Louisiana
1 review
0 helpful votes
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Great Service
August 16, 2025

The representative was extremely polite, and very understanding. Had answered my questions and also solved my problem with complete confidence and was also well rounded

Date of experience: August 6, 2025
Steven E. Freelancer Rep
13 hours ago

Thank you so much for your kind feedback! ❤️ We're delighted to hear that our representative was polite, understanding, and confident in resolving your concern. We'll make sure your appreciation is shared with the team! 🙌

Iraq
1 review
0 helpful votes
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Swift action
August 16, 2025

Wanted to use a phone number that was connected to an old unused account.
Getting to a human agent was really quick and the issue was solved in under 6 hours.
Frieda S. You did wonderfully.

Date of experience: August 6, 2025
Steven E. Freelancer Rep
13 hours ago

Thank you for your kind words! 💙 We're so glad to hear that Frieda was able to assist you quickly and resolve your concern within hours. We'll be sure to pass along your appreciation—she’ll be delighted to know her support made a difference! 🙌

Philippines
1 review
0 helpful votes
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I have a 11 dollars negative on my account and i am shocked because i am a begginer avd i have zero idea that aceptivg that 1 month free subscription and not cancelling will lead to a negative balance so its a rough start for me as a beginner im so thankful the agent understand my situation so its fixed already.

Date of experience: August 6, 2025
Steven E. Freelancer Rep
14 hours ago

Thank you for sharing your experience! 🌟 We understand how confusing subscriptions can be, especially as a beginner. We're glad to hear our support team was able to clarify the situation and resolve your concern quickly. Wishing you a smoother journey ahead on Freelancer.com—you’ve got this! 💙

GB
1 review
0 helpful votes
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I'm such an idiot
August 15, 2025

The chat guy was lovely it was something stupid I had over looked that I needed help with but the guy was lovely and really helped me and solved the problem thank you.

Date of experience: August 5, 2025
Steven E. Freelancer Rep
14 hours ago

Thank you for sharing this! We’re so glad to hear our support team was able to assist you kindly and resolve your concern. 🌟 Don’t worry—sometimes it’s the little things we all overlook. We’re always here to help anytime you need! 💙

Pakistan
1 review
0 helpful votes
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Johnny guided me through the process and gave me the right assistance to achieve Preferred Freelancer status. Clear communication and helpful advice all the way.

Date of experience: August 5, 2025
Steven E. Freelancer Rep
14 hours ago

Thank you for sharing your experience! We’re delighted to hear that Jonny provided clear communication and helpful guidance throughout your journey to becoming a Preferred Freelancer. 🌟 Congratulations on achieving the status!

Pakistan
1 review
0 helpful votes
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My experience was great on Freelancer.com. Jonny guided me for on boaring process for Preferred Freelancer Program.

Date of experience: August 5, 2025
Steven E. Freelancer Rep
14 hours ago

Hi Qamar!

Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our services and customer support. Your feedback truly motivates us to keep delivering top-notch service. 💙

India
1 review
0 helpful votes
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Best experience with doing chat meeting with Jonny for getting preffered rising star freelancer program.

Date of experience: August 5, 2025
Steven E. Freelancer Rep
14 hours ago

Hi Rashmi!

Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our services and customer support. Your feedback truly motivates us to keep delivering top-notch service. 💙

India
1 review
0 helpful votes
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Exceptional Support from Jonny!
August 15, 2025

I recently went through the Preferred Freelancer re-onboarding process, and Jonny was outstanding throughout. He was clear, professional, and patient, ensuring I understood all the terms and answered every question with care. His support made the process smooth and respectful, especially considering my past circumstances. I truly appreciate the opportunity to rejoin the program and am thankful for Jonny's understanding and guidance. Highly recommend his support—Freelancer is lucky to have such a dedicated team member!

Date of experience: August 5, 2025
Steven E. Freelancer Rep
14 hours ago

Hi Hareshkumar!

Thank you so much for sharing your thoughtful review! We’re thrilled to hear about your positive experience with Jonny during the Preferred Freelancer re-onboarding process. Your kind words about his professionalism, patience, and support mean a lot. We’re grateful to have him on our team and even happier to have you back in the program! 🌟

India
1 review
0 helpful votes
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Outstanding Support from Macy M!
August 15, 2025

Macy M was absolutely amazing! I was facing some payment issues and honestly wasn't sure how long it would take to resolve—but Macy handled everything quickly and efficiently. She was incredibly polite, patient, and genuinely understanding throughout the conversation. Thanks to her, the issue was resolved in no time. Truly appreciate her support!

Date of experience: August 5, 2025
Jayce L. Freelancer Rep
3 days ago

Hi, Jacob!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

We truly appreciate you taking the time to share your experience with us!

India
1 review
0 helpful votes
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Clear and Well-Defined Guidelines
August 14, 2025

My experience chatting with Danette O. Was excellent. The instructions were clear, communication was professional, and everything was explained in a straightforward manner. I appreciate the interaction and clarity provided.

Date of experience: August 5, 2025
Jayce L. Freelancer Rep
3 days ago

Hi, Ravindra!

Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.