Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
I have a great experience with them. They asked questions to the point and cooperative throughout the conversation. I'm satisfied with freelancer. Com
I have contacted freelancer support desk for my first withdrawing and all stuff are so kind and enthusiastic about my issue. Really good freelancer customer service and freelancing platform.
I like freelancer so much and will work long time here.
I had a great experience during the Preferred Freelancer Program onboarding. Danette O was professional, friendly, and clear throughout the entire process and guided me smoothly, asked relevant questions, and maintained a respectful and welcoming tone. The onboarding was well-structured, and I felt valued as a freelancer. Thank you, Danette, for making the process both efficient and enjoyable. Your support truly reflects the high standards of the program.
This guys pearl V was excellent in communication, withing my few words he understood my concern and helped me. He is the best.
Olivia T. Has been an outstanding support representative. She communicated clearly, showed genuine patience, and guided me through every step of the process. She not only helped me understand the situation better but also resolved the issue efficiently and with great professionalism. Her kind attitude and willingness to assist made a big difference. I truly appreciate her support and dedication. Thank you, Olivia, for making this experience smooth and stress-free.
I had an issue that left me really stressed, but Jake S. Went above and beyond to resolve it quickly and professionally. He was patient, understanding, and made sure I felt supported every step of the way. I truly appreciate how he handled my case excellent service and a great example of how support should be! Thanks Jake. S and freelancer team.
Absolutely fantastic and truly remarkable, Macy M. Cutosmer's support is really helpful. It was an experience that left a lasting impression. Every moment was filled with joy and excitement, making it an adventure worth cherishing.
I had a chance to communicate with Danette O concerning Preferred Freelancer Program, it was a great experience and they were super helpful and understanding.
The onboarding process was remarkable, Danatte O was nice, professional and straight forward.
Freelancer platform and it's staffs makes me happy.
I forgot to cancel my "Plus" trial membership and was automatically charged. I contacted customer service to explain my mistake, and to my surprise, they responded very quickly. They understood the situation and processed a full refund without any issues. I am very grateful for their understanding and efficiency. Support like this builds a lot of trust.
I had an issue with a client review not showing on my profile. Hope D. Was extremely helpful, clear, and polite throughout the chat. She quickly reactivated the feedback option and guided me on how to resolve the issue. I'm grateful for her assistance — thank you, Hope!
I received all the guidance needed for my particular problem. Everything went great! Very helpful and professional team. 5 stars!
Un grand merci à Max T pour son aide. Remboursement intégral effectué rapidement après une mauvaise manipulation de ma part.
Le service client a été à l'écoute, clair et très réactif.
Je recommande la plateforme pour son sérieux et son système de protection. ENCORE MERCI MAX T
I've been waiting for my withdrawal to be processed since the first time. I had to wait about 15 days, but after it was verified, six days passed, and it still hasn't been released. I contacted customer support; her name is Olivia. She told me that my request was canceled due to an invalid account number and that I needed to resubmit the withdrawal request. I asked if I would have to wait another 15 days, and she said she could help remove the delay for the next submission. The same day, I resubmitted the request. I asked the customer support again, referring to our previous chat, and right after I closed the chat, it was verified. Thanks, Olivia, this 5-star review is for you
Max T provided me with excellent support. He patiently listened to all my concerns and gave clear, prompt answers to every question. His professional and friendly approach made the entire process much easier for me. Without his assistance, I probably wouldn't have gotten a solution so quickly. I truly appreciate his service and look forward to reaching out to him again whenever I need help. Thank you, Max T, and best wishes to you.
The Customer server agent Nicola was very straightforward and easy-going. The service was quick, no misunderstandings, and not only helped me with the problem but she's fixed the problem! Keep it up!
It was a pleasure to join the Preferred Freelancer Program with the help of Jonny. We had a productive discussion about my area of expertise and, most importantly, the program itself. I'm pleased to finally be a member of the PFP.
Hey Jake, I just wanted to say a big THANK YOU for all your help with this withdrawal issue. Seriously, I really appreciate you taking the time to guide me through it. Your support means a lot, and I'm super grateful to have you helping me out! Thanks again, buddy! You're the best. Cheers,
Chathurya
I've been working as a Verified and Preferred Freelancer on the platform, and the experience has been great. The onboarding was smooth, the support from the team—especially Jonny—was clear and helpful, and being part of the Preferred Freelancer Program has helped me connect with quality projects that match my skills. Highly recommend it for serious freelancers!
Max. T was super helpful and quick to respond. He solved my issue smoothly and professionally. Great support. Thank you!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Thank you so much for sharing your experience and for the fantastic 5-star review, Angel! That's prompt service indeed. We've passed along your kind words to Olivia as well—she truly appreciated your gesture as much as we did. 😃