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FreelancerReviews 19,503

4.7

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,128
value
981
shipping
666
returns
753
quality
988
This company responds to reviews on average within 4 days
Pakistan
1 review
0 helpful votes
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Review for Support Agent Xavier B
August 13, 2025

I had an issue with my Freelancer Plus membership renewal, and I reached out to support for help. Xavier B handled my concern with professionalism, patience, and genuine understanding. He took the time to clearly explain the situation, and when I requested a refund and membership cancellation due to unexpected changes in the bid system, he went above and beyond to resolve it for me despite the usual policy. His quick and considerate response made a big difference and truly improved my experience with Freelancer.com.

Date of experience: August 4, 2025
Nigeria
1 review
0 helpful votes
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Fast Response
August 13, 2025

The support is fast and reliable, Most especially "Xavier". He's the first support contact i have on freelancer, the experience was good.

Date of experience: August 3, 2025
Bangladesh
1 review
0 helpful votes
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Xavier B. Was a super man
August 13, 2025

My overall experience with Freelancer.com has been quite positive. The platform offers a wide range of projects and contests, making it a great place to connect with clients globally. The interface is user-friendly, and the bidding process is smooth. I appreciate the milestone payment system, which ensures secure transactions for both freelancers and clients. However, there is room for improvement in support response time and contest handling transparency—especially when clients do not award entries. Despite that, it's a reliable platform for building a freelance career and showcasing your skills.

Date of experience: August 4, 2025
Florida
1 review
0 helpful votes
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Fast Withdrawal
August 13, 2025

I utilized the services of a website designer and I authorized payment for his work, I accidentally submitted the funds twice. It took the Freelancer a little more than a week to send the funds to my payPal account... it took that long because I had to submit the proper ID information and that takes its due course. However, after that it went through smoothly.

Date of experience: August 1, 2025
Bangladesh
1 review
0 helpful votes
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My experience with Danette O in the Preferred Freelancer Program was very positive. The onboarding process was smooth and well-organized and the support team was always professional and responsive. As a freelancer, I felt valued and appreciated the clear communication throughout. This program has given me opportunities to improve my skills and work with quality clients. I am glad to share my feedback and look forward to continuing my journey with the program.

Date of experience: August 5, 2025
Turkiye
1 review
0 helpful votes
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I completed my Prefered Freelancer Program onboarding process with Jonny. And everything was very clear and smooth. All details are covered and noted. Thamk you Jonny.

Date of experience: August 1, 2025
Brazil
1 review
0 helpful votes
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The support agent Nicola R. Read the messages and saw the images I attached, and said: "We will check the project and your client's account. For your security, kindly make sure to only transact within the site to avoid any issues on your account." The person also deleted the project from the platform. I hope this person will no longer be able to scam others, as we dedicate our time to genuinely deliver our work.

Date of experience: August 1, 2025
India
1 review
0 helpful votes
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I've been using Freelancer.com for several months now, and I must say the platform has exceeded my expectations in connecting me with quality clients and projects. One of the standout aspects of my experience has been the Preferred Freelancer Program, which truly elevates a freelancer's visibility and credibility. A special thanks to Jonny, who supported me throughout the onboarding process. He was incredibly responsive, clear, and genuinely helpful. Jonny made the whole process smooth and provided valuable insights that helped me understand how to make the most of the program. His professionalism and support reflect the high standards Freelancer.com maintains for its community. Thanks to the program (and Jonny's help), I've received more invitations to quality projects and gained greater trust from clients. Highly recommended for serious freelancers looking to grow their career.

Date of experience: August 1, 2025
India
1 review
0 helpful votes
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It was good, but got some problems this guy Macy M ( Freelancer support) got my back covered. Great guy

Date of experience: August 1, 2025
Mexico
1 review
0 helpful votes
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Excelent attention
August 10, 2025

Leopold G. Was very kind and helped me with all my doubts. Also gave me follow up to be able to set up my problem.

Date of experience: July 31, 2025
New York
1 review
0 helpful votes
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Excellent Support from Leopold!
August 10, 2025

Eopold was incredibly helpful and professional during our chat session. He provided clear, accurate information and made sure all of my concerns were addressed. I'm very satisfied with the support I received. Thank you, Leopold!

Date of experience: July 31, 2025
Pakistan
1 review
0 helpful votes
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I had the pleasure to get assistance from Jake S., on Freelancer Support. He's a wonderful guy and help me exactly with what I was troubling with. Definitely deserves a raise.

Date of experience: August 1, 2025
Pakistan
1 review
0 helpful votes
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Very professional not other one agents, becuase I also chat with other agents, there is no satisfaction recieved. Now that is the only one who gave me everythng clear, Thanks!

Date of experience: July 31, 2025
District of Columbia
1 review
0 helpful votes
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Phenomenal service! He helped every step of the way. Smooth and understanding of my situation. It was great! Thank you again for all your help!

Date of experience: July 31, 2025
Nepal
1 review
0 helpful votes
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Freelancing has taught me that trust is earned through consistency, and value is created through understanding. I'm proud to be a partner—not just a provider—in helping businesses grow smarter and faster.

Date of experience: July 31, 2025
Algeria
1 review
0 helpful votes
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I had an issue with my bid balance after activating the Plus Membership.
Leopold was very polite and took the time to explain everything clearly, including how the bid replenishment works.
While I wish the bid system was explained better during the upgrade, I appreciated Leopold's patience and help.
Thank you!

Date of experience: July 31, 2025
India
1 review
0 helpful votes
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Badge verification interview
August 9, 2025

It was good to talk with Russell V who assessed my relevant technical skills and approved the badge.

Date of experience: July 30, 2025
GB
1 review
0 helpful votes
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I highly recommend this platform. There are many talented freelancers available, but what truly stands out is the real and responsive Freelancer Support Team, not just generic AI replies.
A special thank you to Frieda S., who was exceptionally helpful.
I encountered an issue with a freelancer who failed to complete an agreed milestone and attempted to take the funds. The support team acted quickly and professionally, resolving the situation and recovering the full amount.
Outstanding service and support, thank you again!

Date of experience: July 30, 2025
Pakistan
1 review
0 helpful votes
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Great support
August 8, 2025

Support staff understood my concerns in a single message. It was a great experience. I feel safe working here on the website after contacting support. Thank you

Date of experience: July 30, 2025
Philippines
1 review
0 helpful votes
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Verified Account
August 8, 2025

Russell was very kind and patient, allowing me time to fix my audio issues. The interview was quick, efficient, and straight to the point. I truly appreciated his professionalism. Highly recommended!

Date of experience: July 29, 2025