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FreelancerReviews 19,665

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

NL
1 review
0 helpful votes
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Excellent and Supportive assistance
September 17, 2025

I had several concern about my account verification and withdrawal process, and Margaux handled everything with great patience and professionalism. She carefully explained each step, gave me confidence moving forward, and made sure I understood my options clearly. I truly appreciate her guidance, and I want to thank Margaux for her outstanding support.

Date of experience: September 7, 2025
Missouri
1 review
0 helpful votes
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Jake S was very helpful
September 17, 2025

Jake took care of my request quickly and effectively. Thank you for great service.

Date of experience: September 7, 2025
New York
1 review
0 helpful votes
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The automated support system can be intensely frustrating if you need support for any issue that is not common. I just wanted to know if Freelancer worked in a certain foreign country. I battled over a couple of days with the help system and the knowledge base. ErolC confirmed that I could hire a Libyan contractor through Freelancer.com. Thank you, Erol.

Date of experience: September 6, 2025
Turkiye
1 review
0 helpful votes
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Subscription
September 17, 2025

They resolved my issue directly and handled it as if it were their own problem.

Date of experience: September 7, 2025
Pakistan
1 review
0 helpful votes
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Highly Appreciated Support
September 17, 2025

I would appreciate your help in resolving my problem; a respectful dialogue is highly encouraged.

Date of experience: September 7, 2025
Latvia
1 review
0 helpful votes
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I contactad in freelancer.com Jake S. Who helped to resolve issue with funds which were not available in account after long account inactivity. He was very well in communication, attention and solved issue very fast. I appreciate professional help. Now my account is back with funds which were there last time before inactivity. Funds with freelancer is in safe hands after 3 years of inactivity and they are still there.

Date of experience: September 6, 2025
Pakistan
1 review
0 helpful votes
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5/5 "Outstanding Support from Margaux!"
September 16, 2025

Margaux S. Was an absolute pleasure to work with. She's professional, responsive, and handled all customer inquiries with patience and clarity. Her communication skills are excellent, and she consistently maintained a friendly and helpful tone throughout. She quickly understood our processes and delivered support that truly represented our brand. Highly recommend Margaux for any chat support role — she's a valuable asset to any team!

Date of experience: September 6, 2025
Missouri
1 review
0 helpful votes
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Great Support
September 16, 2025

Jake did a great job walking me through my account issues and how to fix them.

Date of experience: September 6, 2025
Saudi Arabia
1 review
0 helpful votes
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Excellent and Friendly Support
September 16, 2025

I had a great experience with Max T. From Freelancer Support. He was very professional, friendly, and helpful, answering all my questions clearly and making the process smooth. I really appreciate his support and highly recommend him!

Date of experience: September 6, 2025
Egypt
1 review
0 helpful votes
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Withdrawl video verification
September 15, 2025

Mack helped me understand the video verification of withdrawal progress

Date of experience: September 6, 2025
Virginia
1 review
0 helpful votes
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Medium with taste
September 15, 2025

I got the required materials for my questions, now its off to work!

Date of experience: September 5, 2025
TT
1 review
0 helpful votes
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After a freelancer delivered shoddy work after the project deadline. We had a difficult time try to navigate get back the funds. The difference between withdrawal and refund wasnt 100% clear. Anyways jake. S helped me at customer support to set it right and now we might still be able to salvage the project despite not getting what we came for. So 5 stars for Jake. S. No stars for the freelancer on freelancer.

Date of experience: September 5, 2025
India
1 review
0 helpful votes
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Mr jake s is a very good assist me
September 14, 2025

Very professionally assistance service i proud of my self i get answer best way.

Date of experience: September 5, 2025
Ghana
1 review
0 helpful votes
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Pleased with only one person.
September 14, 2025

I was only please with one persons service. That person is Ava. He is so helpful and patient and he makes sure you understand and you are also understood. He is the best.

Date of experience: September 4, 2025
DO
1 review
0 helpful votes
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They attended me quickly, gave an answer to what happened and the solution, I feel more than satisfied with the assistance.

Date of experience: September 4, 2025
Bulgaria
1 review
0 helpful votes
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Communication with tech support
September 14, 2025

Communication with Russell V (tech support) was quick, to the point, and productive. The security system of site was high, so I even had a problem with it, but we got it all sorted out quickly

Date of experience: September 2, 2025
Argentina
1 review
0 helpful votes
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Ava was very attentive and efficient.
September 13, 2025

Ava was very attentive and efficient. I was a little lost and definitely wrong about my problem, but she guided me and helped me every step of the way and cleared up my doubts. Thank you.

Date of experience: September 3, 2025
Costa Rica
1 review
0 helpful votes
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Good service!
September 13, 2025

Really helpful and quick! I needed to authenticate my card and messed up the process, but Elora M. Helped me a lot!

Date of experience: September 3, 2025
India
1 review
0 helpful votes
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Good convo
September 13, 2025

Russell V had a great convo with me we had some talk about my projects and he helped me with the verification process

Date of experience: September 3, 2025
Florida
1 review
0 helpful votes
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Good attention
September 12, 2025

Responsive, and serviceable. Erol. C. answered my questions and concerns. I appreciate his attention, and as always, I am glad to be serviced by a person, and not an AI!

Date of experience: September 2, 2025