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FreelancerReviews 19,457

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,125
value
978
shipping
664
returns
751
quality
985
This company responds to reviews on average within 2 days
India
1 review
0 helpful votes
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Membership issue
August 2, 2025

Leopold understood the issue instantly and redressed it promptly. He was professional and courteous.

Date of experience: July 24, 2025
Pakistan
1 review
0 helpful votes
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PFP Onboarding Process Guidelines
August 2, 2025

Jonny, guide me perfectly about the PFP programs, and he is a great person to talk with, and I will be hoping that he will guide me like this in future as well if I require anything.

Date of experience: July 24, 2025
Canada
1 review
0 helpful votes
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Excellent service
August 2, 2025

Jonny was very helpful in recruiting me and guiding me through the onboarding process for the preferred Freelancer program. They were quick to answer questions and were extremely accommodating. 10/10

Date of experience: July 23, 2025
Pakistan
1 review
0 helpful votes
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Onboard activity was quite good.
August 1, 2025

The SLA Freelancing onboarding activity was well-structured, informative, and highly engaging. It provided a clear understanding of the platform's expectations, procedures, and professional standards. The session helped me gain valuable insights into how to present myself effectively to clients, manage tasks efficiently, and maintain strong communication. I appreciate the practical guidance and real-world examples shared throughout the activity, which made the experience both enriching and motivating. Looking forward to applying these learnings to grow successfully on the platform. Special thanks to Danette, he provided the information in easy way. Thanks

Date of experience: July 23, 2025
Pakistan
1 review
0 helpful votes
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Great Team Great Support
August 1, 2025

The team was incredibly helpful, responsive, and knowledgeable. Their support made the entire process smooth and stress-free. Highly recommended!

Date of experience: July 23, 2025
India
1 review
0 helpful votes
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The experience was good, Nice and polite conversation with Russell V, he is very supportive during the verification call.

Date of experience: July 23, 2025
Germany
1 review
0 helpful votes
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Very good support team
August 1, 2025

Hope was very proffesional and quick to respond in the support chat. She answered directly and in full detail.

Date of experience: July 23, 2025
India
1 review
0 helpful votes
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Best service platform ever
August 1, 2025

One of best service and best support system ever I have never been this type of quick support for any other platform. I truly recommend this platform

Date of experience: July 23, 2025
Sri Lanka
1 review
0 helpful votes
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Excellent Service.
August 1, 2025

Jonny from the Preferred Freelancer team contacted me. I was informed about the program and its rules and regulations. It also came with the necessary guidance to reach my ultimate goal. I had a great user experience working with Jonny. Thank you, Jonny.
Thanks, Preferred Freelancer team

Date of experience: July 22, 2025
BA
1 review
0 helpful votes
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Refund on a unused membership
August 1, 2025

I had an issue where my account was charged after the free trial ended, even though I didn't use any premium features. I was really stressed about the unexpected charge and negative balance, but the support agent I spoke to was incredibly kind, understanding, and quick to help. They explained everything clearly, reversed the charge as a courtesy, and made sure I was back on the free plan moving forward. I genuinely appreciate the professionalism and empathy, amazing customer service that turned a frustrating situation into a positive one. Thank you!

Date of experience: July 22, 2025
Pakistan
1 review
0 helpful votes
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Excellent Onboarding Experience with Jonny
August 1, 2025

I had a fantastic experience during the onboarding process with Freelancer. Jonny from the support team was incredibly helpful, professional, and responsive throughout. He clearly explained everything, guided me step-by-step, and helped me get approved for the Preferred Freelancer Program. Thanks to his support, I feel even more confident and motivated to grow on this platform. I truly appreciate the care and attention Jonny gave—Freelancer is lucky to have him! Highly recommend the platform for both new and experienced freelancers.

Date of experience: July 22, 2025
India
1 review
0 helpful votes
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Freelancer support concern
August 1, 2025

Requested to coordinate with the freelancer as the freelancer is non-responsive. I haven't heard since then the status is still the same with the freelancer. I am gradually loosing hope with freelancer.com & it's support team.

Date of experience: July 22, 2025
Judith J. Freelancer Rep
2 days ago

Hello Siddique, thank you for your feedback.

We appreciate you bringing this to our attention.

To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.

Alternatively, you may reach out to us directly at support@freelancer.com. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.

We look forward to resolving this with you.

Warm regards,
Freelancer.com Support Team

India
1 review
0 helpful votes
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Feedback for jake s
August 1, 2025

Had a issue resolved promptly by Jake. He was polite and knowledgeable and fast in identifying and resolving the issue

Date of experience: July 22, 2025
Philippines
1 review
0 helpful votes
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Support on Re-awarding Concern
July 31, 2025

Leopold is so nice and very accommodating. He did a great job addressing the concern. He even did an additional assistance.

Date of experience: July 22, 2025
Algeria
1 review
0 helpful votes
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Good support, unsatisfactory solution
July 31, 2025

We were able to reach a almost half way resolution however I am not satisfied with the solution you could say I settled down with freelancer for a courtesy unfair fee cancelation but with the help compared to some other places it was fine.

Date of experience: July 22, 2025
India
1 review
0 helpful votes
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Excellent Onboarding Experience with Danette!
July 31, 2025

My onboarding experience was excellent! Danette was very friendly, professional, and clear in her communication. All the important details about the Preferred Freelancer Program were explained thoroughly, and my questions were answered patiently. The entire process felt smooth and well-organized. I truly appreciate the support and guidance provided — thank you for making this a great experience!

Date of experience: July 22, 2025
Ecuador
1 review
0 helpful votes
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Helpfull and Fasted
July 30, 2025

She was so kind and attentive with my issue, and support me details on how I need to proceed with the employer which result a scam

Date of experience: July 20, 2025
Vermont
1 review
0 helpful votes
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Great person, fast and easy to talk
July 29, 2025

I am having issues with my freelancer. At the beginning he said there is not much we can do, but then he investigated and helped me. Also provided recommendations to avoid this situation.
He fixed the problem, now I am excited to work with another freelancer that could help me with my issue.

Date of experience: July 19, 2025
India
1 review
0 helpful votes
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Realistic Face Swap Expertg
July 29, 2025

I want to change ratings for my client
I have give 4.6 by mistake and now i want to change it to 5 star
Can you please help me in this and change it from your end Here is contest link
https://www.freelancer.com/contest/realistic-face-swap-expertg-*******/entries

Date of experience: July 20, 2025
Bangladesh
1 review
0 helpful votes
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Excellent and Smooth Experience
July 29, 2025

I had a very positive experience using Freelancer. The platform is user-friendly, and the support team was helpful whenever I needed assistance. Tasks were completed on time, and the communication was clear. I highly recommend it to anyone looking for reliable freelancing services.

Date of experience: July 19, 2025