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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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"The support agent was very professional, polite, and helpful. My concern was handled with patience and clarity. Thank you for the great assistance." "Quick and clear response from the support agent. I appreciate the professionalism and support provided." "Excellent support experience — prompt, helpful, and very professional. Keep up the good work!"
Jake was wonderful. He helped me resolve an issue with the Freelancer taking more time than anticipated with the new website.
Max T. Is the great person who really help me to get back my money in my account thank you max. Who really help me and assist me.
I asked for refund and the general support Jacke S., helped me a lot! I am so satisfied by him and he is the best!
Jake is very kind person.
He answered perfectly for my questions and it was helpful for me to get know about freelancer.com
Highly recommend!
Thank you freelancer support team
I was tensed and had multiple questions, Jake S answered them without any issue and being pissed off, Love the calm attitude
I truly appreciate all the team members — they've dedicated a lot of time to help with our issues, and they patiently listen to our concerns again and again. But most of all, I want to sincerely thank Leopold G. For his incredible support. Trust me, Freelancer Support is exactly what you need to stay safe from scammers.
I thought there was a bug/issue on Freelancer because I was not seeing all remaining bids (out of 100) on my account analytics (with Plus membership), then I contacted support and got a chat with Andrei M. He clarified things to me and taught me how the bids system actually works. Days ago, I had another issue regarding KYC, and at that time, the support was also helpful. There was Elora (I guess), and she was also very helpful regarding addressing the issue, and there is FLNathan (from Freelancer's KYC staff), who is still always available to address my issues. I got a such great experience with Freelancer's support team and I'm happy with that.
Best experience i ever seen before but he is incredible and very active listener and he takes good answers related to my concern he helped me and tackle the situation
I just want to thank Max T. For his exceptional support. I came back to Freelancer.com after years, struggling financially and emotionally, and Max treated me like a real human
He listened with empathy, understood my situation, and went out of his way to help me resolve an old mistake on my account. Max, you didn't just fix a technical issue — you gave me a little hope when I needed it most. I wish more support agents were like you. Thank you, brother.
Freelancer Supporter Margaux assisted me very efficiently and provided satisfactory answers to my questions. I could not have imagined faster or better assistance, for which I am very grateful!
The agent demonstrated a clear understanding of the issue and successfully implemented the required actions in Zap
Jack quickly contacted me, without any additional questions, got straight to the point, and told me what I wanted to know about my membership refund.
I had a very positive experience. He was polite, respectful, and conducted both the technical and general interview in a professional manner. The process was clear, helpful, and easy to follow. Everything was well-organized, on time, and managed beautifully, which made the overall experience smooth and pleasant.
Russell V was very professional and the way she communicated to me was incredible and she asked what was relevant to me and it was very smooth experience
Me ayudó dándome guía y tranquilidad al explicarme como cancelar una membresía que no había solicitado
Elora from freelancer support help in my membership issue. She solved my problem immediately.thank you elora
Elora was great when answering me my questions. She had all the information that I needed. Thank you, Elora and Freelancer.com team!
The interview to verify went well. The information is discussed clearly. Russell V is very professional for the service.
The freelancer's staff is attentive. It is a very good experience. I was supported by Russell V. He is veery good communicator. He is attentive to details and follows my trajectory well, indicating the steps to be followed.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.