Overview
Freelancer has a rating of 4.7 stars from 19,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
I had a great experience during my interview with Jonny. He was kind, polite, and created a comfortable environment that made the conversation flow naturally. The interview was straightforward and well-structured. What stood out the most was the valuable guidance and knowledge he shared. Truly appreciate the time and effort he put into the process.
I was skeptical about a certain feature on this platform and contacted Catalina regarding my question. In no less than 2 minutes they've been able to address my concern! Please keep up the good work guys!
Thank you for your assistance, Angie. Please keep up the good work!
I have a debit card which is verified successfully but not authenticated. So, I tried to raise a ticket on support team, and they assure me the problem reviewed, and it takes time 24- 48 hours. Good response till now.
I had a truly wonderful experience speaking with Heidi. P. She was very professional, patient, and clear in all her explanations. Every question I asked was answered thoughtfully and thoroughly, making the whole process easy to understand. Heidi. P's friendly attitude and willingness to assist made me feel very comfortable and valued as a customer. She showed genuine care and took the time to ensure that I had all the information I needed. It's rare to find such excellent customer service these days, and I truly appreciate the support I received from her. Thank you, Heidi. P, for the great service!
The support was direct and helpful. Heidi, gave me an exact date on which I would receive my refund. Thank you so much for your patience and guidance.
Heidi was such a kind soul to talk to, patient, understanding, and incredibly helpful. She guided me through everything I needed with genuine care, making the whole process smooth and stress-free. I truly appreciate her support and would absolutely recommend working with her.
It was very nice professional interview with Russell V., direct questions to the point targeting verification of my expertise without complications.
Thank you and happy to be part from Freelancer community.
I contacted support regarding a restriction on my account and a penalty related to a project. I was very worried, but the support team, especially Heidi, listened carefully, explained the situation clearly, and helped me understand the next steps. I appreciate their patience and professionalism during this stressful experience. Thank you so much, Heidi, for your kind and professional support. You were very patient and helpful
I want to sincerely thank Ami N. From Freelancer Support for her quick and respectful assistance. She handled my request professionally, confirmed the status of my ticket (#*******), and reassured me that it's being reviewed. She was polite, responsive, and made the process feel smooth and less stressful. Thank you, Ami, for your help and kind attitude. I truly appreciate support agents like you who care about users' concerns. – Karim Ismail
I recently had the pleasure of being interviewed by Russell, and I must say he was incredibly professional throughout the entire process. From the moment we started, he made me feel comfortable and at ease, while maintaining a high level of professionalism. He was clear, concise, and organized in his approach, making sure to explain each part of the interview process thoroughly. Russell handled everything perfectly, ensuring that the conversation flowed smoothly. It was a great experience, and I truly appreciate his professionalism and attention to detail.
I had a great onboarding experience with the Preferred Freelancer Program. Jonny was incredibly helpful, clear, and professional throughout the entire process. He provided all the important information, useful resources, and answered every question with patience. The communication was smooth, and I felt well-supported at every step. Excited to be part of the program and looking forward to new opportunities!
Jonny made the onboarding process smooth and efficient. He was clear, professional, and made sure all my questions were answered. It's always a pleasure to work with someone who knows how to guide you step-by-step with clarity and patience. Highly recommended!
Hello,
I just wanted to take a moment to sincerely thank you for your assistance. The instructions you provided were extremely helpful, and I was able to successfully resolve the issue with my account. I truly appreciate the time and effort you took to guide me through the process.
Your support has been invaluable, and I'm grateful for the prompt and efficient help. It's always reassuring to know that such a dedicated support team is available when needed.
Once again, thank you for your help! I really appreciate it.
Best regards,
NUR
I love the experiences here. I am happy that I was asked to be apart top 3% of 80 million freelancers. It has been a short experience, but I cannot wait to beacon and hopefully accept what God has always and always wanted to be planned for me.
My verification experience is exhilarating. At some point, the verification requirements and journey appeared somewhat circuitous and tortuous as I had to struggle for a long time to get my referees to send in their reports and to submit all the documents for KYC. I must however give kudos to the Verification Team particularly Russell V. They were not just very thorough and detailed but also extremely professional.
I recently had the pleasure of sitting down with Russell V for an interview, and it was an absolutely fantastic experience. From the very beginning, Russell's warm and engaging demeanor made me feel at ease, creating a comfortable environment for our conversation. He was thoughtful, attentive, and asked insightful questions that allowed me to showcase my skills, particularly in Excel.
Overall, this interview was an incredibly positive experience, and I left feeling both confident and energized. I highly recommend any opportunity to engage with Russell, as his professionalism, curiosity, and thoughtful approach to conversation make him an outstanding interviewer!
Just wanted to say how amazing Margaux was! I needed a refund and Margaux sorted it out right away - no fuss, no waiting around forever. Margaux was super friendly, explained everything clearly, and got it done in minutes. Didn't have to jump through hoops or repeat myself. Such a relief to deal with someone who actually knows what they're doing!
I had an issue where I didn't receive payment for a completed project. I reached out to Freelancer customer support, and they provided me with clear and helpful details on how to proceed. Their guidance was prompt and professional, making the process easier to understand. Overall, I appreciate their support and assistance in resolving my concern.
I truly appreciate the support I received—my question was handled with clarity, patience, and genuine professionalism. The response was not only accurate but also thoughtfully explained, which made me feel valued and well taken care of. It was one of the best support experiences I've had.
It was very interactive session with Russell V. during the intervie. It was a nice interview process taken by russell. Covered up major niche skill-sets helpful for the recent market trends for both web and mobile development. Thank you. Looking for a great contribution to the project
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members