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FreelancerReviews 19,664

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Josie helped me very much
November 8, 2018

I have the profile pic i want thanks to Josie

Thank you Thank you Thank you Thank you Thank you Thank you Thank you

Date of experience: November 6, 2018
Texas
1 review
0 helpful votes
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Project listing
November 8, 2018

I couldn't list my project because it kept getting rejected but Erwin C. Made it possible to list it. I'm very grateful.

Date of experience: November 5, 2018
Australia
1 review
0 helpful votes
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No show Contest help by Freelance
November 8, 2018

I had run a contest, which attracted no Freelancers. I then upped the contest price, as well as i changed it to Guaranteed Contest, to prove how serious i was in having this job done. I had 7 proposals, however they were all withdrawn prior to the end of the contest. The Contest being Guaranteed, meant that I "HAD TO" award it to a contestant. But I had none to award it to. I approached Freelancer Support, and the support staff member Kayla B reviewed my issue, and discussed it with the Contest Team, and within a couple of minutes from the time i started talking to Kayla B, I had my funds returned to me due to "no show" by freelancers. GREAT HELP AND ASSISTANCE BY KAYLA B!

Date of experience: November 5, 2018
India
1 review
0 helpful votes
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Fantastic Service
November 8, 2018

I talked with Kalya B. She guide me in a good manner. I am very much happy with the support.!

Thank you

Date of experience: November 5, 2018
Japan
1 review
0 helpful votes
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Josie G is very kind and knowledgeable. It was very helpful to understand my issue. I really appreciate Josie G and all other Freelancer support staffs for their hard working. Thanks again.

Date of experience: November 5, 2018
India
1 review
0 helpful votes
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Good
November 8, 2018

Good experience with freelancer chat. He/she help me to solve my issue with in few minutes. Appropriated

Date of experience: November 5, 2018
India
1 review
0 helpful votes
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Payment issue
November 8, 2018

Thanks to resolve my problem Betty T, to provide quick result for this.
I like your services. And thanks to resolve my problem

Have a great day

Date of experience: November 5, 2018
Honduras
1 review
0 helpful votes
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Carmen A.
November 8, 2018

She support me very well, Im happy about her assistance, helping people in the freelance site. Very gentle and answer on time to my concern.

Date of experience: November 5, 2018
Macao
1 review
0 helpful votes
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Great service Betty!
November 8, 2018

Efficient, solved the problem within a few minutes, no hassle at all.
She deserves a salary raise and promotion.

Date of experience: November 5, 2018
Spain
1 review
0 helpful votes
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Patience
November 8, 2018

Carmen A was very responsive and had great patience to help me with my issue. Even when I was AFK she insisted to help me and she didn't end the live chat. Thank you

Date of experience: November 5, 2018
Egypt
1 review
0 helpful votes
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Very good support
November 7, 2018

Excellent understanding, thanks Carmen for the good customer support hopefully all customer service are at the same level!

Date of experience: November 5, 2018
Alabama
195 reviews
362 helpful votes
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It's okay.
November 7, 2018

But it is kind of hard to work on. Plus you have to pay a membership fee to work. Plus on top of that, pay the site if you accept. Either way, you paying out about 30 percent to work. So, not too happy about it.

Date of experience: November 5, 2018
District of Columbia
1 review
0 helpful votes
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Logo work
November 7, 2018

It is a good place to find talented people wit reasonable prices. It works well and they deliver on time and make chances as you ask them. We would recommend them.

Date of experience: November 5, 2018
Cameroon
1 review
0 helpful votes
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Great Helping
November 7, 2018

I have a lot of questions, then she give me answers that i want. I think that he know this job. I can swear good luck for this job

Date of experience: November 5, 2018
KR
1 review
0 helpful votes
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Made my day
November 7, 2018

Josie was very understanding and she exceeded my expectations. She explained everything to me, thank you!

Date of experience: November 5, 2018
VE
1 review
0 helpful votes
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Excellent
November 7, 2018

Very attentive and professional, Kayla B. Helped me with everything that I needed in a fast and effective way

Date of experience: November 5, 2018
Washington
1 review
0 helpful votes
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I had a membership plan issue partially due to my inattention. Support Team has answered fast and solve my problem.
Honestly, I have thought that my problem would not be solved, but they have did it. I am very appreciate and respect their kindness and help in this situation.

Date of experience: November 5, 2018
India
1 review
0 helpful votes
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Very satisfactory
November 7, 2018

Jade was very patient in understanding the issue and provided suggestions on how to proceed with resolving the issue. Necessary actions were taken and I hope this issue is resolved soon. Thanks a lot.

Date of experience: November 5, 2018
Bangladesh
1 review
0 helpful votes
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Nice assist
November 7, 2018

Josie G is soo briliant. Thanks josie,,, Se is a nice assistant incase problem is no more,,, He solved my problem.

Date of experience: November 5, 2018
Thailand
1 review
0 helpful votes
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Kayla B. Is the Best Support Ever!
November 7, 2018

Kayla B. Deserves a pay rise or a bonus. She was very friendly and helped me perfectly with my every need. Get rid of Barry and get Kayla working all the time (just kidding Barry, you are ok too, just not in Kayla's league haha).

Date of experience: November 5, 2018