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FreelancerReviews 19,662

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Preferred Freelancer Program
October 17, 2024

I'm pleased to talk with Jonny to get the PFP badge and he was providing me a helpful guidelines for the program. I have a great experience to talk with him and know more about the program. I appreciate it a lot. Thank you!

Date of experience: October 7, 2024
Ukraine
1 review
0 helpful votes
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Review for Jethro M.
October 17, 2024

Excellent worker who completed his job quickly and professionally!

It was a pleasure to collaborate with him!

Date of experience: October 7, 2024
Pakistan
1 review
0 helpful votes
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Review for Criselda
October 17, 2024

Criselda is very kind, quick, and professional in resolving my issue in no time. I appreciated it, Thanks for helping.

Date of experience: October 7, 2024
Greece
1 review
0 helpful votes
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Very quick and helpful support
October 17, 2024

Macy M. Was very helpful and quickly identified and solved my problem

Date of experience: October 7, 2024
India
0 reviews
0 helpful votes
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Exceptional Support Experience
October 15, 2024

I had an outstanding experience with the support team!. They were prompt and genuinely cared about resolving my issue. I appreciate their professionalism and dedication to customer satisfaction. Highly recommend their services to anyone in need of assistance! Thank you for taking care of your customers.

Date of experience: October 5, 2024
Greece
1 review
0 helpful votes
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Magenta was really helpful and gave a quick solution to my problem!

Date of experience: October 5, 2024
India
1 review
0 helpful votes
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Very helpful.
October 15, 2024

Magenta from freelancer support team helps me in resolving all my issues regarding one of my project dispute with client. She patiently answering all my questions and escalate my issue for further investigation. Thanks

Date of experience: October 5, 2024
India
1 review
0 helpful votes
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Magenta helped me quickly
October 15, 2024

It was quick and apt problem solving from her. Thank you.

Date of experience: October 5, 2024
India
1 review
0 helpful votes
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Magenta S. Is very helpful
October 14, 2024

Magenta S. Is very helpful, she help me a lot, again thank you

Date of experience: October 4, 2024
Uganda
1 review
0 helpful votes
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Smooth Experience
October 14, 2024

Everything is smooth!. I was anxious at first I had some issues with verification etc but support were understanding and finally I got verified I feel good support is good and clients too I'm excited to work long term with Freelancer and I will highly recommend in the future.

Date of experience: October 4, 2024
Pakistan
1 review
0 helpful votes
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Verified Badge
October 14, 2024

It was a good experience to talk with Russell V. Thank You

Date of experience: October 4, 2024
Bangladesh
1 review
0 helpful votes
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She did great job and help me to grab it by checking my account and expertise.
Thanks Amaraisee

Date of experience: October 4, 2024
Indonesia
1 review
0 helpful votes
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Superb PFP Support
October 14, 2024

Getting on board to PFP by Amarisse guidance, she provide me a clear information, so on boarding was so fast! Excelent

Date of experience: October 4, 2024
Egypt
1 review
0 helpful votes
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A good, unique and completely different experience, as every new project is the beginning of a new challenge.

Date of experience: October 4, 2024
India
1 review
0 helpful votes
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I had a great call with Russell V, for Verification process, very clear communication, and also explained me all the process before starting verification. Later explained me all benefits of Verified badge as well

Date of experience: October 4, 2024
Pakistan
1 review
0 helpful votes
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It was a very informative interview with the Freelancer Staff Amarisse C. Who helped to understand the Rising Star SLA.

Date of experience: October 3, 2024
Pakistan
1 review
0 helpful votes
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The experience is been great. They respond and address very well. The support team was very responsive and resolved my account issue promptly. Great service!

Date of experience: October 3, 2024
Pakistan
1 review
0 helpful votes
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Review for Magenta S.
October 13, 2024

Quite Helpful with the relevant information I required.

Date of experience: October 3, 2024
India
1 review
0 helpful votes
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Always best.
October 12, 2024

One of the best remote work platform. I never have a thought to look for another website for my works.

Date of experience: October 2, 2024
Thailand
1 review
0 helpful votes
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The communication was timely, professional, and very informative. I received clear and concise guidance on the Rising Star program, which helped me understand the next steps and how to maximize the opportunity. Highly recommended!

Date of experience: October 2, 2024