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FreelancerReviews 19,664

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Very helpfull and fast
October 23, 2024

Angie is very helpful and clarifies the problem very well, answers fast and intelligent

Date of experience: October 13, 2024
California
1 review
0 helpful votes
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Help from Kensey
October 23, 2024

A recent contest of mine had no viable entries.
Due to this, I did not want to award any entry.
Kensey was instrumental in helping this contest being withdrawn.
Thank you

Date of experience: October 13, 2024
India
1 review
0 helpful votes
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Great cx service by Margaux S
October 21, 2024

Margaux S understood my problem, explained it very well and guided me for further steps as well incase of non-resolution.

Date of experience: October 11, 2024
Iraq
1 review
0 helpful votes
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Quick support,
Kind agent
Welling to help and knowledgable
Should be the employee of the month
************** Stars

Date of experience: October 11, 2024
India
1 review
0 helpful votes
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Thanks for Rising Star Title
October 21, 2024

It was awesome to hear from you for shortlisting me for Rising Star.

Date of experience: October 11, 2024
France
1 review
0 helpful votes
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Help to refund
October 21, 2024

Friendly but professional and most importantly super efficient, congrats

Date of experience: October 11, 2024
Egypt
1 review
0 helpful votes
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The customer service on the site is excellent and they always solve my problems, whatever they are, at any time

Date of experience: October 11, 2024
South Africa
1 review
0 helpful votes
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Bogus client trying to hack.
October 21, 2024

I think Freelancer need to find innovate ways to stop bogus clients with malicious intentions. A client immediately sent me a URL and key to check the application if its something I can work on. Realized when my antivirus flagged the application that it could be malware.

I'm still not sure what's the impact I got from the whole thing. I haven't log in in a while and its discouraging on the first day back to be welcome by such condition. However, I'm really in need of a project as my previous contract expired with my employer. I'm left jobless at the moment. I must say Nicola, one of your support team members tried to put me at easy and explained that already there was an action taken. Thank you Nicola and the whole Freelancer team.

Date of experience: October 10, 2024
New Jersey
1 review
0 helpful votes
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Understanding
October 21, 2024

Excellent and understood my request, promptly rectified it.

Date of experience: October 10, 2024
India
1 review
0 helpful votes
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Very polite
October 21, 2024

Quickly resolved the issue as soon as he gets the clear idea of the problem

Date of experience: October 10, 2024
Pakistan
1 review
0 helpful votes
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Very nice experience
October 21, 2024

Great experience with Russell V. for the Freelancer verification process.

Date of experience: October 10, 2024
Indonesia
1 review
0 helpful votes
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The agent was very clear about helping with withdrawal issues. I'm happy

Date of experience: October 10, 2024
India
1 review
0 helpful votes
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I had a great experience working with Jonny—his professionalism and commitment truly enhanced the quality of the service. Highly recommended!

Date of experience: October 9, 2024
Colombia
1 review
0 helpful votes
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Good attention
October 21, 2024

The doubts were resolved quickly and concisely, I am grateful for the help provided. Excellent service

Date of experience: October 9, 2024
Pakistan
1 review
0 helpful votes
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Jonny at Feelancer.ca
October 21, 2024

Jonny did an amazing job onboarding me to the freelancer rising start program! Thank you so much,
Ahmad

Date of experience: October 9, 2024
Pakistan
1 review
0 helpful votes
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Jonny was a pleasure to work with
October 21, 2024

His professionalism, creativity, and dedication to delivering quality work were outstanding. Highly recommended for anyone looking for top-notch services!

Date of experience: October 8, 2024
India
1 review
0 helpful votes
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Jonny is very good person explain me everything and helps me, thanks.

Date of experience: October 8, 2024
India
1 review
0 helpful votes
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I had great experience working with "Jonny" and going over list of questions.

Date of experience: October 8, 2024
Peru
1 review
0 helpful votes
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I'm pleased to share that I have successfully completed the onboarding process at Freelancer.com, guided by Jonny T. It was a smooth and enriching experience that allowed me to better understand the expectations and the program's Service Level Agreement. I'm grateful for Jonny T.'s support throughout the process, and I'm excited to move forward with new opportunities on the platform. Here's to more success ahead!

Date of experience: October 8, 2024
Chile
1 review
0 helpful votes
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Helpful assistant
October 21, 2024

Olivia T. Was very helpful as I find it difficult to understand the platform. And I got lost in translation about the Freelancer charges after the free trial. I appreciate the understanding and that you have agreed to refund the payment to me. I will recommend you just for that...after I see the money in my account ;)
Thank you Olivia T.

Date of experience: October 8, 2024