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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Angie is very helpful and clarifies the problem very well, answers fast and intelligent
A recent contest of mine had no viable entries.
Due to this, I did not want to award any entry.
Kensey was instrumental in helping this contest being withdrawn.
Thank you
Margaux S understood my problem, explained it very well and guided me for further steps as well incase of non-resolution.
Quick support,
Kind agent
Welling to help and knowledgable
Should be the employee of the month
************** Stars
It was awesome to hear from you for shortlisting me for Rising Star.
Friendly but professional and most importantly super efficient, congrats
The customer service on the site is excellent and they always solve my problems, whatever they are, at any time
I think Freelancer need to find innovate ways to stop bogus clients with malicious intentions. A client immediately sent me a URL and key to check the application if its something I can work on. Realized when my antivirus flagged the application that it could be malware.
I'm still not sure what's the impact I got from the whole thing. I haven't log in in a while and its discouraging on the first day back to be welcome by such condition. However, I'm really in need of a project as my previous contract expired with my employer. I'm left jobless at the moment. I must say Nicola, one of your support team members tried to put me at easy and explained that already there was an action taken. Thank you Nicola and the whole Freelancer team.
Excellent and understood my request, promptly rectified it.
Quickly resolved the issue as soon as he gets the clear idea of the problem
Great experience with Russell V. for the Freelancer verification process.
The agent was very clear about helping with withdrawal issues. I'm happy
The doubts were resolved quickly and concisely, I am grateful for the help provided. Excellent service
Jonny did an amazing job onboarding me to the freelancer rising start program! Thank you so much,
Ahmad
His professionalism, creativity, and dedication to delivering quality work were outstanding. Highly recommended for anyone looking for top-notch services!
Jonny is very good person explain me everything and helps me, thanks.
I had great experience working with "Jonny" and going over list of questions.
I'm pleased to share that I have successfully completed the onboarding process at Freelancer.com, guided by Jonny T. It was a smooth and enriching experience that allowed me to better understand the expectations and the program's Service Level Agreement. I'm grateful for Jonny T.'s support throughout the process, and I'm excited to move forward with new opportunities on the platform. Here's to more success ahead!
Olivia T. Was very helpful as I find it difficult to understand the platform. And I got lost in translation about the Freelancer charges after the free trial. I appreciate the understanding and that you have agreed to refund the payment to me. I will recommend you just for that...after I see the money in my account ;)
Thank you Olivia T.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.