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FreelancerReviews 19,664

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Support for membership
October 26, 2024

Magenta s helped me on reverting the profile membership. Very helpful

Date of experience: October 16, 2024
Bahrain
1 review
0 helpful votes
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Good support person
October 26, 2024

I request to refund my money back and Macy M. Do it shortly

Date of experience: October 16, 2024
NL
1 review
0 helpful votes
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Great support
October 26, 2024

Magenta S. Provided great support. Also quickly in the chat.

Date of experience: October 16, 2024
Pakistan
1 review
0 helpful votes
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Extremely Satisfied
October 26, 2024

My Freelancer representative was ANDREI M. And she was very good in communication and timely response. She sorted my extra fee deduction issue in no time and provided me with proper guidance regarding my ongoing milestone dispute.

Date of experience: October 16, 2024
Pakistan
1 review
0 helpful votes
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Great Service
October 26, 2024

I had a bad experience with one of my recently completed projects. The project could not be completed due to issues with the client. Jhay R. Went into detail and helped me in tge best possible way.

Date of experience: October 16, 2024
Pakistan
1 review
0 helpful votes
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I recently had the pleasure of meeting with Mr. Jonny a representative from freelancer.com, and I must say it was an incredibly positive experience. His professionalism, expertise, and clear communication skills stood out throughout the discussion. He took the time to listen attentively to every detail and provided valuable insights that added a lot of clarity to our conversation.

What impressed me most was his ability to address complex topics with simplicity, ensuring that everyone involved was on the same page. His approach was collaborative and solution-focused, which made the meeting both productive and enjoyable. I truly appreciate his commitment to fostering a constructive dialogue and look forward to future interactions with him.

Thank you, Mr. Jonny, for your time and guidance and for warding me the Rising Star badge!

Date of experience: October 15, 2024
New Mexico
1 review
0 helpful votes
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After having an issue uploading photos. Xavier was able to guide me to the steps of getting the photos on the post. I appreciate how very helpful and understanding of my issue he was.

Date of experience: October 15, 2024
Cameroon
1 review
0 helpful votes
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Great user experience
October 25, 2024

My overall experience has been great with this freelancing platform. Form my humble beginnings to my current status. Their ecosystem has been conducive to my growth. For me it's the best freelancing platform.

Date of experience: October 15, 2024
Egypt
1 review
0 helpful votes
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Pending Project
October 25, 2024

It is my first time trying to get your support. It is an exceptional experience & I'm still waiting for a resolution.

Date of experience: October 15, 2024
Albania
1 review
0 helpful votes
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Quick, Seamless, Smooth
October 25, 2024

Jethro was very quick in helping me get verified. It was a smooth and seamless experience.

Date of experience: October 15, 2024
Egypt
1 review
0 helpful votes
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Thanks John
October 24, 2024

I want to thank John for helping me on the freelancing platform

Date of experience: October 14, 2024
Bangladesh
1 review
0 helpful votes
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Best freelancing platform
October 24, 2024

As a software engineer, I tried several freelancing platforms and freelancer.com is the best for me.

Date of experience: October 14, 2024
Viet Nam
1 review
0 helpful votes
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Quickly response
October 24, 2024

I had the problem with working on the project. I had finished my task but I couldn't contact to my client to close Project. Maybe He was for a long time. So I had contacted to Support to contact to client for mark Project as Finished

Date of experience: October 14, 2024
India
1 review
0 helpful votes
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I am very happy and delighted to receive rising star badge. I was a great experience with Jonny.

Date of experience: October 14, 2024
Japan
1 review
0 helpful votes
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Excellent
October 24, 2024

Extremely good. Kensey was very helpful and fast, also demonstrated the high level of knowledge she had.

Date of experience: October 14, 2024
Colombia
1 review
0 helpful votes
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Excellent
October 24, 2024

It is efficient and fast. And the treatment was friendly.

Date of experience: October 14, 2024
MD
1 review
0 helpful votes
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Issue with withdrawal
October 24, 2024

Angie's help was professional and fast. Thank you.

Date of experience: October 14, 2024
Egypt
1 review
0 helpful votes
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Hopefully we did it!
October 24, 2024

It was a great journey with Freelancer and their customer support.

Date of experience: October 14, 2024
Ethiopia
1 review
0 helpful votes
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Regarding offsiting rules
October 24, 2024

Nicola R. Was very friendly and easy to understand the issue. It was highly helpful. Thanks you

Date of experience: October 14, 2024
South Africa
1 review
0 helpful votes
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Help with withdrawal issues
October 24, 2024

Criselda was helpful and also patient with me. She referred me to the relevant team to deal with my issue.

Date of experience: October 14, 2024