FragranceXReviews 6,481

They kept telling me for fraud purposes they needed a nonexistent 6 digit number from B of A to confirm my identy. B of A said there was no such number. They said call Apple Pay for it. They said same thing. Try hey eventually got rude when i asked for a supervisor and hung up on me. They refunded my money tho. Stupid is stupid does….

Well the title says it all. I even called the shipping company and it's been almost 2 months with no delivery. Shipping company said to just have them send a new order but they didn't want to listen. Unless they refund me i will have to do a credit card fraud charge back.
Too bad 0 star not an option.

Wow... Never deal with this company.
Placed a order 3montgs ago, never received.
I have been chasing for the past 2months for a refund, just keep getting tracking numbers.
Well crap company, crap staff, no refund and never showed up:(
Avoid them like covid 19

Purchased an item because it's specifically said it would be here by Valentine's Day and then as soon as I hit the submit on my payment it said it would be here an extra two days afterwards. I called customer service the girl was extremely rude and kept saying slick and Sly remarks instead of trying to fix the issue. She proceeded to ask me for a screenshot for proof I sent her the screenshot and she still refused to fix the issue and abide by what the website said. This website delivers false advertising and the representative refuse to let me speak to a supervisor and refused to have one call me back. I am finally a formal complaint against this company and I will never shop here again!

I have ordered twice from this and on both occasions my items were never received even though the tracking system stated that items were delivered. The first order, they reshiooed and I received the items. They have done nothing on the second order.
Don't they carry insurance so they can claim? Obviously, whoever is doing their postal services is doing a great disservice.
I will never, NEVER (in caps) shop again from Fragrancex

I usually order from them but last time i ordered 5 perfumes. 3 of them same brand bud different scents, one of them came without label no name nothing! I emailed them with pictures and they said it's not fake! How come
I think they mix real with fake ones
Unfortunately My friend faced same issue..

I have been using Versace Fraiche for Men for many years. I decided to give Fragrance X a try when I needed to replenish my supply. While this fragrance normally lasts at least 12 to 14 hours - I would still get positive remarks about this fragrance at the end of the workday when I would be going out to eat or shopping. And, it's fragrance would remain on my clothes until they were washed. HOWEVER, the bottle of Versace Fraiche I purchased from Fragrance X is completely worn off of me and my clothes within four hours. I contacted a CS representative at Fragrance X and he refused to listen to my complaint since I had the cologne over their 30-day return policy. Note, it was shipped to me on November 13th, and when I called the company to discuss my concerns, it was December 16th... 33 days. The CS representative was arrogant and down right rude. I asked to speak to a manager and he refused to connect me to a manager. He said they "were too busy". DO NOT ORDER FROM THIS COMPANY, if for no other reason than the attitude of their customer service representatives. These people do not deserve to be in business! Order number *******

The website looks nice and legit but after ordering, I got 2 different tracking from them and have not even received the product after 4 weeks. On their site, the tracking shows that the product was shipped out within 2 days and it has reached up to Customs clearing level in Malaysia and got stuck there. On the actual carrier tracking site Janio, the product has not even been picked up after 4 weeks. I believe their internal tracking system is forged to show that the orders were processed and shipped out but in reality nothing was shipped out. 4 weeks from my order now, I have not received the items and their CS cannot even tell me where the package is except their standard reply " product is being shipped to you". They know it's very hard for international customers to file a claim or get a refund so all I can say is that it is a BIG SCAM!

Unbeatable selection and such a great value on all sizes of products, from sample cards, to travel size, to full sizes.

Came in expected time. Very fast and carefully packaged

Did not have any problem shipping was fast will always buy more

Easy ordering fast delivery. No hassle, local Long Island company

Very impressed with how quickly Fragrance X processed and shipped my order. Great prices

Great service fast delivery always has deals going on.

Was pleasantly surprised that the shipping was so fast during the holiday season.

I like Calvin Klein products because it smell good plus i get a lot of compliment on Eternity i have wear it for 10 years plus

Great experience. Easy to purchase and fast delivery straight to my door.

Order once for some reason order got canceled, no explanation. I reordered and received in very timely manner.

First time working with this website but it did a good job

Fake perfume - purchased Burberry Black and when I opened the nozzle of the bottle to refill a smaller bottle to carry in my handbag I noticed that this was impossible as the nozzle was completely different.
I was "kindly" offered to return the bottle and get a refund MINUS 20% OFF as I haven't kept the original packaging. When I contacted dear old Sam from FrangranceX customer service to ask how could I have known the the perfume is fake WITHOUT opening the package, he kept repeating the same answer saying there is nothing they can do.

Stay away from this company - their products are NOT legit!