From the business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have purchased 10 different bottles of perfume like CK euphoria, euphoria amber gold, diesel loverdose, Prada le femme, Burberry, pink sugar, escada cherry in Japan, and more and love it, plus you have the option to use Klarna! I do Everytime! I am a forever shopper and I usually get everything within a weeks time!
I ordered 2 perfumes. About 140 dollars. The amount was taken from my card, but it didn't indicate that it was ordered. I wrote to them, they didn't respond. I called them several times, it was difficult to reach them and they said I didn't have an order.
I'm not sure if this website is a scam but it possibly is, I had an order that was marked as delivered on the 12th of January but I still have not received it and I have got into contact with them and they could not help me and I have tried the carrier and they told me it was the merchants mistake so I'm not sure if it's a scam or whats going on, no one has been able to help.
Dear L A,
We appreciate you taking the time to share your concerns, and we apologize for any inconvenience you've experienced.
After thoroughly investigating the matter, we found that our records indicate the package was successfully delivered to the address provided at check out.
We understand the frustration of not receiving an expected package, and we genuinely sympathize with your situation. If there's any possibility that the package was misplaced, we recommend checking around your property or check within the household as someone may have taken it on your behalf.
Kindly note that further information will be provided directly via email.
We appreciate your understanding.
This was my first time buying in this store and everything went perfect.
Good experience used since 1073 hard to find at a good price
Amazing will by agin joop for her best fragrance I've had in a long time love it love this site and it came fast.
Best price compared to other sites, received good communication with company throughout the buying process. Product is what I expected and paid for.
Came quickly and securely packaged. Transaction was easy.
I'm a satisfied buyer. Happy to shop with you. I've been waiting for almost 3 weeks, but it's worth to wait wait. Thank you so much. I'm gonna order soon!
I would recommend this site to anyone who needs perfume male or female
My order was shipped in a very timely manner and arrived in good order as has always been my experience.
It was easy to order online and their were comparable to Walmart, however their delivery was better than what Walmart offered.
I've never had a problem with this website. It's always delivered as promised.
Product is not genuine and not possible to return from the UK due to shipping costs for perfume. £160 wasted but lesson learned.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Doris,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction you are encountering.
I double checked and I could not find any order under your name. I also was unable to find any contact with our company.
Can you please send us an email to support@fragranceX.com with information such as: Full Name the order was placed under, Billing/Shipping Address., Last 4-digits of the card used and please attach as well a screenshot of the charge that you see on your card.
Once we receive the information, we will be happy to provide further updates directly via email.
Looking forward to hearing from you. Have a great day!