From the business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Bad service and good fragrance………………………………………………..
Very fast shipping and arrival.
Well packaged.
Great scent
It's been not delivered to my address so yeah, I did not receive my item so I don't know what you guys are gonna do. I would like to receive it so thank you very much and have a good day.
I've been ordering from fragrance X for over 20 years loved perfume, and I always recommend it to friends and family
I always order from here good prices and fast delivery
I LOVE perfume,more than that...I LOVE a GOOD DEAL on perfume!;) Thank you FragranceX for constantly giving me good prices on scents I love!
I received a damaged bottle of cologne, which would have been no big deal if so much hadn't leaked out in transit. When I contacted customer service they made me send pictures of boxes, slips, the bottle, etc for three weeks before telling me they weren't going to do anything about it.
Save your time, energy, and money, and do not purchase from these guys. If you do, I sincerely recommend you do not attempt to get any help from customer service, as they will not help you under any circumstances.
Love the prices and also free shipping!
The fragrance s are very original! Not vfake and not watering
I love shopping here! I will be back!
I will be back!
Quick, easy.received product as advertised. Quick delivery.
It was quick and easy to navigate the website, and the shipping was faster than I expected. Prices were very reasonable!
Shopping here for all my fragrances, you can not beat the price, the expedited delivery, and the authenticity of the products. This company lives up to their name and standards. They are the X Factor, because you guys have all the missing pieces.
Thank you very much
K
Hassle free ordering and fast delivery of product ordered. No mishaps, no wrong order sent, no long customer service call. Highly recommend!
...ordering was easy, delivery was good, I like that usps delivered it so it went in my mailbox instead of my porch...
The ordered perfume has been sent in an unsecured parcel and arrived smashed. The customer service email kept returning with "part of the message not received" every time I've attempted to attach photos. The CS advisors acted like they can't read and when I've lost my temper - denied further support (as if there was any from the beginning!) AVOID THIS COMPANY
Hello,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product and our customer support team.
I personally checked the interaction you had with the agent and I observed that there were some challenges, including the use of inappropriate language. While we understand that situations can be frustrating, we believe in maintaining respectful communication at all times.
Despite the difficulties encountered, we recognize that the issue at hand resulted from damage during transit. Consequently, I have processed a refund to your Klarna account.
Have a great day.
I had a great experience I loved all my perfume great prices
This company have zero customer service and lost a customer. £17 Item they deceived me as the description didn't match the goods received. Item was Counterfeit Decant and not an original Mugler product.
Refused to send me a shipping label to return item. Refused refund.
Hello,
We appreciate you taking the time to review our services. Your feedback is highly valuable to us, and we regret any dissatisfaction you may have encountered.
Upon checking your order, we were able to see that the item shipped matches the item that you bought. You can always initiate a return to us, as instructed.
In case you have additional questions, please do not hesitate to contact our Support Team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andre,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
Based on the images provided and on the amount of protective materials on the shipping box (presented on the images as well), we were unable to conclude that the damage occurred in transit. Additionally, there was no visible leaking in any of the shipping materials.
Nevertheless, as a courtesy, you may return the bottle to us.
Hope you have a great day!