From the business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great, wonderful experience, will buy again thank you
Fragrancex has been one of my most favorite perfume sites to shop at. Easy to navigate and find what I'm looking for.
Wonderful products,easy to order, and shipping was great!
My delivery went missing and end up a shifty local mailing service and they never gave me my package worth few hundred $$. I reach out to Fragrance X customer service and got run aground with complain tickets which was never resolved. It was a Christmas present for family and I end up spent twice to replaced it. The worst part till today after 6months I didn't got refund nor my order.
Surely I will never order this this site and recommend other to be aware.
I just started trying it and it seems good to me, I just don't remember the smell very well before using it and before I thought it was better.
Great shopping experience. The shipping is kind of slow but overall will continue to buy with FragranceX.
My shopping experience was excellent. Thank you I will shop again
Always fast shipping, great price, great tracking, and well designed website.
Love the fast free shipping. I love all the options available here
First class fragrances, beautifully gift wrapped, excellent customer service, good communications of progress from order to delivery. Always use you company.
This is my favorite fragrance. I have tried the Versace Bright Crystal Absolute. I reordered the Bright Crystal.That one is the bomb!
Fast shipping and I love all the selections you can get
This is horrible its smells like water. Right nothing it smells like nothing. How do you get away with selling this. Highly disappointed never again. Sorry I ordered now let's see if I get my refund or I get ripped off in that too. Happy and hypnotic poison. Unbelievable
Dear Melissa,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
Kindly note that orders number F44B01 and H19B01 do not belong to our company. Please email our support team at support@fragrancex.com so we can further assist you in locating the orders and processing a return.
In case you have additional questions, please do not hesitate to contact us.
This is my second purchase and have only great experiences with my first time purchase
Have shopped with this site so many times before and will continue to do so in the future.
As of 4/16/24 we have not received the Perfume. You keep sending us a place to review but I cannot review without receiving the product.
Hello!
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered.
Kindly note that your package was shipped April 4th with USPS under tracking number 9400111298152444212930. This package was delivered to the address provided at check out on April 8th.
I advise you to verify in and around your property. If you are unable to find your package, kindly reach out to USPS and request the Delivery Records to see exactly where the package was dropped.
In case you have additional questions, please do not hesitate to contact our support team at support@fragrancex.com.
I bought this for my husband, he loves it and so do I
Very Efficient and everything made easy and understandable
Great Prices and Selections everything and then some...no need to look anywhere else...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Matthew,
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction.
Kindly note that our team is awaiting your response to an email sent yesterday. Please reply at your earliest convenience.
In case you have additional questions, please do not hesitate to contact us.