From the business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I've never had an issue with this company. Everything is legit and prices are pretty reasonable, great selection, enjoy being able to get smaller bottles if I choose to sample a fragrance and keep me out of the mall. Shipping is a breeze as well.
First time buying from the store, I live in Brazil. I believed it would be original, I've already used the brand buying it here. The fragrance has no lasting effect, the perfume wears off and minutes later you no longer smell it. It is even of doubtful origin regarding the quality of the perfume. After a period of use, the smell is different. I will not buy from this site again.
I will never order from this company ever again nor will I recommend it! It took me 3 weeks to get my product, when their policy is 2-5 days. They were for graduation presents, as couldn't even give them to them! Never again!
Dear Pierre,
We hope this message finds you well. We are truly sorry for the negative experience you had with our company.
We understand your frustration and disappointment, especially considering that the items were intended as graduation presents. We deeply regret that our delivery did not meet your expectations and caused such inconvenience.
After reviewing your order, we noted that it shipped on May 24th and is scheduled for delivery today, June 6th. While this timeframe does not fall within our shipping policy of 2-5 business days for processing and transit time, we do recognize that it did not meet the specific needs of your situation. We apologize for any misunderstanding or miscommunication regarding our delivery schedule.
We are committed to improving our services and ensuring that such issues do not occur in the future. Your feedback is invaluable in helping us achieve this goal.
As a gesture of our sincere apology, we would like to offer you a discount on your next purchase, should you decide to give us another chance. We genuinely hope to have the opportunity to serve you better in the future.
Please don't hesitate to reach out if you have any further questions or concerns. We are here to assist you and ensure your satisfaction.
Great shipping excellent job. Great service and experience
Very good experience shopping in this website.
The product is the best.
Kinda overwhelming but appreciate detailed descriptions. Think some prices are still high considering their popularity, but it is what it is. Now that I have received an order and not impressed, I'm not sure I will buy fragrance from them or online from anyone again. Worth it to pay at a counter where I know what I'm getting up front for sure.
Kinda overwhelming but appreciate detailed descriptions. Think some prices are still high considering their popularity, but it is what it is. Thanks.
So far everything has been great. Great prices, great options and fast delivery
Service was great, arrived promptly
No issues I had a pleasant experience.
I purchased a Nishane Havicat perfume from here. It smells NOTHING like the original! I've been trying to return the item for a while now! As the couriers in my country are saying they cannot send flammable items abroad! All couriers are rejecting the return! I spoke to a 'Ran' at FragranceX customer service to help. Ran was so rude and unhelpful said people send items back all the time from my country! Yet failed to give me helpful information such as which courier as this information is vital for me wanting to return the item as all couriers are saying they can't import flammable items out the country!
That is what I call poor customer service abysmal as I am still stuck with no help and the time is ticking! All I want to do is simply return an item! Yet I'm still stuck due to FragranceX's ignorance and worst customer service ever!
Good! Thanks for all and fast shipping, dolce gabbana the one
The only spot I use for fragrances. Good price and fast delivery
This scent I bought for my sister because she loves it, I am costumer to fragrance X for many years and I love doing business with you guys because the prices are wonderful, great selection, free shipping is a plus for sure, and the prices are amazing
Hello, i bought from this FragranceX really was fake perfume its not good at all
Its bad smell. I try to return it but they are not polite and not good costumers service
Cause i want a full refund, its your fake perfume yes its fake 100 percent fake.
Hello Kanso
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
I can confirm that all our products are 100% authentic and original brand names. We do not sell any knockoffs or imitations.
If you find that the item doesn't meet your expectations and you'd like to explore alternatives, we encourage you to take advantage of our 30-day return policy.
Please don't hesitate to reach out back to us if you have any further questions or concerns.
I have tried placing an order and cancelling because my apt wasn't included. It would not allow me to cancel, no answer on ph, & email said someone would respond in 1 day. They did cancel & I replaced only for it to verify my address again w/o the apt number. Still won't allow me to cancel. My apt# was there thru the ordering process but once the order was placed, it was removed.
Hello Pachie,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction.
I can confirm that the apt # was correctly added on the order, when you placed the order online. Furthermore, I see only 1 order and it is currently cancelled (online, from your end) and refunded.
In case you have additional questions, please do not hesitate to contact us.
Was easy to follow
Easy to order and I love the product
Great selection, pricing, and service. And I don't have to go to France to get it!
Mi experiencia ha sido excelente! Envío súper rápido.
El mejor perfume que he comprado! Con un fijador excelente que dura todo el día!
Excellent service as expected. Delivery was quick and smooth.
These guys are the real deal who only sells the BEST!👌Simply the best 👌 👍 😍 better than all the rest!
Good price for the product, fast delivery, both in US and abroad
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Fernando,
Thank you for sharing your experience. We're truly sorry to hear that you were disappointed with your purchase.
Our goal is to provide only genuine and high-quality products. We take your concerns seriously and will investigate this issue thoroughly.
Please reach out to our customer service team, and we'll do our best to resolve this for you. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future.
Have a great day!