About the Business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy process and the shipping was very fast. The bottles were also packaged very well. I will definitely buy from here again.
FragranceX is the most efficient and reliable source for all men's colognes.
It was a great. I will do this again. Thank you for the nice experience.
Do not buy perfume or Cologne from this company because it's fake. They sent me a fake bottle of burberry cologne. I tried wearing the fragrance and it wore off within 5 minutes. After that, it stuck like alcohol and urine. Do not waste your hard earned money at fragrancex. Next time I'll just purchase at the department store. AGAIN, THIS COMPANY SELLS FAKE COUNTERFEIT COLOGNE.
Shipping doesn't take long and products are great. Ive enjoyed everything Ive purchased
Fantastic and love the different varieties i do not like loud fragrances so these were pretty much right on point
It arrived quickly and wrapped well. No damage, no complaints. Happy with the product!
I love that the prices and variety of men and women perfumes and musks are high. Added plus is that everything arrives at your door in a short time.
Truth is, my experience with FrangranceX was great...
I just didn't like the cologne I ordered, which has absolutely no bearing on FragranceX.
Fun and cheep way to purchase fragrance. I can get my purchase quickly. Comes well wrapped. >
Always easy to use site. Good prices on fragrance.
You guys always cancel my order no matter what type of payment method I use, I've even called you guys once and never helped
It smells really really good! And I love the packaging!
Not happy size was not the one in the picture. Last order was double the size.
Hello Todd,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
I am able to see that you ordered the 3.3oz version of Montblanc Legend Spirit, and that is the item that we shipped to you. However, we also carry bigger sizes such as the 6.7oz (which is the one you previously bought).
If you find that the item doesn't meet your expectations, you may take advantage of our 30-day return policy. Our Support team at Support@FragranceX.com is readily available to assist you through the process, or you can conveniently download a Return Label directly from your account.
We hope this information proves helpful. Wishing you a wonderful day!
I took a chance and ordered from this site, my package says delivered but I have no package. I called for help and was basically told it's a lost. No insurance on the items and nothing they can do. So I just gave free money to Fraudulent X. Do not do business with these people! I will continue to express my problems about this company to my 200K followers for my perfume collection page!
Dear Marquita,
I'm sorry to hear about your experience and appreciate your feedback. We take all customer concerns seriously and strive to resolve any issues promptly.
According to our delivery records, your package was delivered to the address provided at checkout. We recommend checking around your property and with neighbors to see if it was left in an unexpected location. If you still cannot locate your package, we strongly advise to reach out to USPS to open an investigation.
We understand your frustration and want to help resolve this situation. Please contact our customer support team, and we'll do our best to assist you further.
Thank you for your understanding.
My experience with this product had been an overall amazing one!
I've never had an issue with this company. Everything is legit and prices are pretty reasonable, great selection, enjoy being able to get smaller bottles if I choose to sample a fragrance and keep me out of the mall. Shipping is a breeze as well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your review. We value your feedback and are sorry to hear about your product dissatisfaction.
We exclusively carry 100% authentic and original brand name products. If you decide not to keep the item, we encourage you to take advantage of our 30-day return policy. For your convenience, you can contact our Support team at Support@FragranceX.com or download a Return Label directly from your account.
Have a fantastic day!