About the Business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I purchased the Dolce & Gabbana light Blue Summer Vibes. I had tried it at a Shoppers and fell in love with it, the smell was still on my clothes the next day. I ordered off this site and it doesn't last more than an hour. So not sure if it's diluted or what but not the same product. So disappointing.
Have not received my order, Spoke to someone they sounded like they didn't care, did not like their attitude or their professional answers about my order
Dear Rayna,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you have experienced with your order and the service you received. This is not the level of service we strive to provide, and we understand your frustration.
In regards to your package, according to our tracking information, your package was hand-delivered to someone at the address provided during checkout. We kindly ask that you check with others at your address to see if they have received the package on your behalf.
If you are still unable to locate the package, please provide us with any additional details, and we will do our best to assist you further.
Thank you for your patience and understanding.
Excelente 100% recomendado mi página favorita súper rápidos y eficientes
I purchased an over $300 perfume that for some reason smelled like bathroom cleaner or 'fecal' as some customers described. Therefore I asked for an exchange or refund. Fragrancex.com said refund only. They sent me a label. Given their reputation, I placed the item inside its original packaging new, unused except a single spray permitted by the seller and I decided to insure the package that required new shipping. In few days fragrancex.come sent an email acknowledging receive promising processing and refund if any!
Nothing happened. I made several failed attempts to contact them without success except dumb repeated automated emails without any human follow-up. Until I finally made contact over chat and over the phone, they said status of my return is marked as empty. I asked over the phone what empty? He replied no refund.
I have taken several precautions to get my money back, I hope they work. I also request every to help me with advice, please
Hello,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with the return process.
We will verify this internally. Additional communication will be done via email directly.
Thank you for your patience.
Delivery is slow but reliable. Site is very easy to navigate & shop. No problem ordering.
The prices are very reasonable and they have a lot of choices of perfume to pick and I like that.
Very nice selection. A lot of summer scents are out of stock. Next time i'll order earlier!
I've been using this website for years, and I've never been let down by it. Great experience all around. I've always had my colognes delivered in great condition, never any issues with any of that sort of thing. It's been all great
Best perfume website and experience ever! Have been using for over 3yrs now and never have had an issue delivery is super fast!
I had to call customer service to get status update of my 2 orders. Online attempts kept telling me " order not found". I use to order frequently some years ago,thought I would start back in treating myself,however somewhat disappointed due to not being able to have updated order status online...
Great prices and fragrances. Service and delivery fast and efficient!
Good shipping cheaper than big name stores recommend to a few friends will be a repeat customer 🤝🏼
I wanted to try different scents and at least find one keeper. I did!
Rain women's scent is really bad. I should have returned the bottle.🤦
First time ordering, I hope it goes well,just got my fragrance and it went well.
First time ordering, I hope it goes well
Wonderful scents! Fast shipping! Absolutely awesome long lasting fragrances. They have never disappointed!
I had previously ordered from this site numerous times & have always been satisfied but not with my most recent order. I placed an order June 22,2024 & still haven't received it. Today is July 5th, 2024. I have already called twice because the tracking number of the package is not moving through the USPS like it is suppose to. I keep getting the run around & being told to wait a few more days. My previous orders with this company have never taken this long & have always arrived quickly. Super disappointed that this is now how this company now is to customers.
Dear Carla,
Thank you for taking the time to share your experience with us. We sincerely apologize for the delay with your recent order placed on June 22,2024. We understand your frustration, especially given your history of satisfaction with our service.
Unfortunately, it seems there have been unexpected delays with our carrier this time. We kindly ask for your patience for a few more days. If your order does not arrive soon, we will be more than happy to offer you a refund or reship your order.
Thank you for your understanding and continued support.
Good selection - easy to find product. Quick response to my orders.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
Kindly note that order number 100628086884 does not belong to our company. Please reach out to us via email to support@fragrancex.com so we can lookup your order and further assist you.
Have a great day!