From the business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Product is not genuine and not possible to return from the UK due to shipping costs for perfume. £160 wasted but lesson learned.
Ordered product with 2 day shipping on Dec 12 2023. It is Dec 22 and the product has still not arrived for Christmas. Emailed and called serveral times and they kept saying it is under investigation with UPS. I went to the UPS site and they are not investigating. I did all the legwork and the product is still not here. Asked them to send me out an overnight shipment so the perfume would be here for Xmas. They refused. They cannot even tell me how long this will be investigated to get a refund or another product. Tried to cancel after 11 days with no product and they will not. I had to make 3 phone calls and a couple of emails to even get them to refund the 2 day shipping even though they could claim that from UPS for non-fulfillment of the contract. They could have also put a return to sender on the product and sent me a another bottle. This company is no focused on customer service.
The website is very easy to use and find the product I want.!
It was here quick.thank you I love what I got from you
I ordered from this site 3 times first 2 times I got my colognes but the third time I didn't contacted customer service they said after doing a detailed search they found out the package was delivered I KNOW THE POST OFFICE SAID THE PACKAGE WAS DELIVERED it's in the tracking # I never received my cologne what a way to throw $100 in the garbage never buying from this site again
The service is very timely... and I like the product that I purchased.
Not being Tech savvy, I'm happy about how easy it is to use this site for making a purchase. I'll be back!
Easy and fast experience! Order was placed and shipped within days. The order was received and ready before Christmas. Thank you!
This is not my first time ordering from Fragrancex, they are great!
Thanks for the great cologne! My son really likes the Polo Red.
Not good at all I never got my merchandise I even told someone from the site and I rated them poor never got back to me yet
Excellent service! And a product that the opposite sex truly enjoyed.
Very good and well packaged and well liked by receiver
Good Prices, fast shipping, excellent brands, and a multitude of fragrances to choose from.
I like ordering by phone because our internet is not the best.
I had a great experience purchasing this product, it was inexpensive and very easy to purchase.
Offers great colognes at a very reasonable price on a website that easy to navigate..
Very user friendly and very east to navigate the site to find the cologne I wanted.
It's been good until I didn't receive something I paid for
I received prompt service and the packages were securely wrapped.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members