On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have bought perfume before and there was no problem me ordering a new perfume this time.
I have bought perfume before and there was no problem me ordering a new perfume this time.
This does NOT have the scent of the original when first produced! The scent it does have, lasts for two seconds. Really? This is not worth the money I paid for it! The ingredients might be the same, but either the order of ingredients are changed from a large amount to the least amount, or eliminated altogether! I am sooo disappointed. Please, bring back the original!
Excellent service great love it love the great service and products
Excellent service great love it love the great service and products
The delivery was very fast considering the fact that the shipping was free, the prices were better than on some other sites, and everything is real. This place is great!
Pretty quick delivery, good quality, not fake, overall good website. I have used it multiple times.
.
Great no complaints, I was very pleased with the fast service and wonderful products, just what I ordered
Easy to buy but the time to get a confirmation is too long and I payed for 2 days delivery and it arrived 4 days later
On the site it was available but I did not receive it. I ordered twice and it showed it was there.
Great shopping experiences and they have a great selection of colognes and perfumes
Great shopping experiences and they have a great selection of colognes and perfumes
So grateful to have a place I can shop a huge variety of fragrances that are difficult to find. Otherwear occasion I need to reach out for customer service they have been amazing as well. Have been shopping with FragranceX for years and will continue shopping and recommending to everyone for years to come.
Loved that I found something that I've been looking for
Loved that I found something that I've been looking for
Variety of fragrances to choose from. I purchased two perfumes, one of which wasn't available on a competitor's website. I received both bottles within one week from ordering. I'm complete satisfied!
So far so good hopefully I be satisfied with my order whenever it arrived
So far so good hopefully I be satisfied with my order whenever it arrived
Quick and easy. Good prices. Good fragrance, but it is not for me.
Everything great but one bottle of perfume broke open and spilled everywhere so I did not get all I paid for. Otherwise good website, good prices quick arrival
Fast, easy to use website, thank you
The quality is awesome!
The shipping is awesome!
I have no complaints!
The quality is awesome!
The shipping is awesome!
I have no complaints!
First time ordering from FragranceX and I am completely satisfied, I will definitely be shopping with this website again in the future.
I was sent the wrong item and had to reach out to customer service to have the problem resolved. I was eventually sent the correct item
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at support@fragrancex.com with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!
Answer: Hi, yes! 100% authentic items :) If you are not satisfied, just let us know!
Answer: Hi! All questions can be sent to support@fragrancex.com! Thank you :)
Answer: Hi! We are sorry to hear this. To stop text messages you simply need to reply STOP :)
Answer: Hi! Simply access your account > New address > Select the Details card to edit > Edit phone number > Save :)