FragranceNet

I was a customer for 7 years. Some orders, there were little issues, delays or cancellations, nothing major. The the last order they sent me a used lipstick, half full. Gross. I contacted them by email as you can't get anyone on the phone. They asked for picture that I provided. They said that it needed further investigation and needs to be returned. This is how you lose customers. I don't have time to drive to the post office which is twenty minutes drive away, after Fragrancenet sent me a USED lipstick.

I ordered two colognes the same. The received both payments but are showing awaiting payment. This was back in June. I have written emails with no response back and whenever you call the line is busy. Just lost 300.00 from this ridiculous company. Do not recommend. I want what I paid for or my money back!

I purchased a 6.7 ounce bottle of The Infamous, fierce cologne by Abercrombie and Fitch. It was titled as a change in the packaging. It was the only place that had that size bottle and that's what I was looking for. When I received the product it smelled like street rubbing alcohol mixed with lemon juice. I'm absolutely disgusted on the fact that I wasted my money and when I contacted Abercrombie, they said they had no affiliation with this company whatsoever. If they're selling fakes, that's a serious thing especially not Disclosing that information before hand and trying to sell it full price.

Ordered 2 men's bottles of mens cologne. Had to call and email them after a week of hearing nothing. Then received the products which at first looked authentic. Then the smell test compared to department store bottles previously bought. Instant fail! Both scents are WAY off and smell nothing like the real brand. These clowns know what they are doing. It's a total scam. Be smarter than I was and go to a respected seller.

Ordered some cologne and the package never arrived. The tracking numbers were fake. No response from "customer service" The reviews site shinning reviews are fake. I should have seen it coming. A company and review sites that highlight and repeat words like "trusted" and "legit" is trying too hard to seem that way.

I hope people see these reviews on this site before they steal you're money too.

I hope fragrance.net get what's coming to them.

I can't believe the ratings here are so low for this company. I have ordered so many times and have had 100% exceptional service. I've even had them adjust a price and refund the difference when the price was further reduced. Try that with most companies.
Customer service is great, products are authentic, shipping is secure and fast.
Why would anyone complain?

I was stoked to get my scents at such a discount. I was terrified that they might be fake because of some of the reviews, but they were completely legit. I know my scents and verified the batch codes. The shipping however was terrible. Super slow. They used Better Trucks for my region. I paid for faster delivery and it still took a long time. To be fair, they refunded my shipping cost and apologized without hesitation. I got my money back instantly. I ordered Viva La Juicy La Fleur and YSL La Nuit De L'homme. I'm familiar with both and they were both real. I'll probably order again, but I'll definitely have realistic expectations on the delivery time. I added an extra star because they refunded my shipping so quickly.

I ordered before reading all the horrible reviews and I will say I was a little nervous waiting for the product to arrive. Ordered showed up today ahead of schedule and is exactly what I ordered, no knock off brand but the real thing. Very happy with my experience with them.

For years I never had a problem with them. Tried ordering a perfume and after placing the order received a notice they were out of what I wanted and to try again. A few days went by and in my email a new notification came up. Ordered again. Same problem. Went through this numerous times. Will be telling all my friends whom I told about this website that they have the most difficult Customer services and to be careful when they place an order! I am DONE with them! When the time comes to order again Ill go back to previous places Ive ordered from before.

I went online to order a cologne for my son (Dec 2) and the site presented me with the chance to gain %40 off my entire order so I made the purchase. It reassured me that the discount had been applied. After I had an order number, I immediately checked my bank statement because I never saw the discount applied to the total and I was charged the full price of the cologne with no discount. On top of that it's a $9 charge for standard shipping. I'm just asking FrangranceNet.com to honor what they say they will do and apply my discount to my order.

FragranceNet used an inferior shipping service On_Trac, which kept first package, marking delivery with false signature, FragranceNet sent out new package, which was signed delivered and left face down at an empty suite. Which gift recipient had to walk through the building for package, since they did not bring to her suite listed for delivery. Awful shipping service.

I have purchased from them before and had a couple of issues but the last time took the cake. The perfume set I received was poor quality and they asked me to ship it back. Costed me $50 to send it from Canada which they said they'd refund. Upon receiving back the item, they've disappeared. No contact and every time I email all I get is "we are processing your request". I sent the item back in December and this is march. They did not send me a new item neither did they refund the shipment cost that I had to bear. Stay as far as you can from this company.

I purchased a 2.7 ounce bottle of Carolina Herrera Good Girl EDP. It was not the real stuff. The smell lasted 10-15 minutes at most. I returned it over 3 weeks ago and have not yet received a refund. Each time I call customer support I am told it is in the process of being returned. No resolution and no refund. Beware of this company. They are stealing from their customers by pushing fake products and not refunding money for returns.

I ordered a bottle of SJ unforgivable. Full disclosure I know this is a discontinued fragrance so it was a long shot ordering it. However, I can without a shadow of a doubt say this is not the same fragrance and obviously a fake. It was cheap so no hard feeling. Would advise people to be very cautious when ordering from FragranceNet. Do not buy an expensive bottle of perfume here.

I previously reviewed a perfume bought on this site, and I was wrong about it. I ordered the same perfume from the Bay and it was the same perfume, I originally though it was a fake but it is not. Go ahead, very good price, around 30% off

They are scammers! They will take your money then say they delivered your order to a different country! Don't waste your money. They will tell you that you have to dispute the charge

I've used fragrancenet a few times. I received a package today of my d&g 3 that I ordered less than a week ago. Package was perfect, perfume legit and smells great. I've been happy each time I've used this site. The only reason I don't use it more is because I'm really weird about paying for shipping. In this case it was worth it for me since I can only find this on Amazon and you never know with those sellers..

I ordered Tom Ford Soleil Blanc 3.4 oz and gave as a gift. I was mortified to learn the perfume this company sent was fake. Tom Ford Soleil Blanc comes in a white bottle, not clear. They advertise the white bottle on google search. It's called bait and switch. I followed their return instructions, 3 weeks to date still no refund. I have called several times, which the phone number supplied by them is NEVER answered.

I placed an order and was charged twice and when I called customer service they make you wait for more than half hour and then go silent and don't answer. Service is the worse in perfume retailers. Take so long to cancel and refund the money. DO NOT RECOMMEND THIS RETAILER.