FragranceNet

I ordered Terre D'Hermes, which I had used for years before. What I received was alcohol and after returning it they only gave me a credit rather than a reimbursement. Obligated to use the credit, I order a different presentation of the same Terre. It was even worse. This time it was water rather than alcohol. They know what they are doing. How are they allowed to have a business? Can anyone do something about this company? Is there any resources? Has anybody filed a lawsuit against them?

First off, to be fair, I had many positive experiences with Fragrancenet prior, so this incident kind of surprised me.
The issue isn't necessarily the product itself.(I can't say yay, or nay as I never received the product)
But rather their apparent lack of communication, or maybe even lack of training?
Whatever the case, here's my take of woe:
I ordered 2 seperate 100ml colognes, which, I had done in the past without any problems.
But in this case, I get an email saying my package has been delivered.
But when I look at the picture of the item delivered, not only was the address completely wrong, but the name was somebody else!
Leading me to believe 1 of 2 things happened;
1. The Courier company got their wires crossed, & delivered to the wrong person at the wrong address.
OR -
Fragrancenet themselves misread the order & sent to the wrong customer.
In either case, I'm out $60.00.
Maybe not a lot to some, but when a loaf of bread costs $3.50, & a cup of coffee $6.95, it kind of matters.
In any case, I am both surprised & disappointed, as I said earlier, I had enjoyed a good customer relationship with these guys.
So long Fragrancenet,
Hello Fragrancebuy.

I just bought some Philosophy items that philosophy confirmed were manufactured in October if 2018 - see lot number in photo. They would have expired in October 2019. These were sold as fresh and new in February of 2022. Philosophy added that Fragrancenet.com is NOT an authorized seller of their products.

I have been on hold for over an hour just to speak with someone as I ordered gifts for the holiday over a week ago and was excited that I finally got my order or I thought so. The packing slip shows that they shipped both items, I only received one. When I finally reached customer service I was told the money was refunded as one of the items was out of stock. I purchased this on a gift card, I have no idea if it was refunded. They said they sent an email which I never got. I will NEVER purchase from this site again. Customer service has an attitude also after waiting over an hour on hold. There are other sites and stores that sell discounted perfumes. There is no reason to return to them and be treated so poorly. While some may have a good experience, I think these are their employees are relatives, 95% have had the same or worse experiences than me. Do not order. I wish I would have read all this first.

I ordered four perfumes from fragnance. Com and received only two out of four. The versace and burberry perfume are missing. Also received a damaged package. Tried to contact the customer care number of fragnance. Com and everytime they read a standard message error or the music keeps on ringing without allowing me to connect to any representative. This is so annoying and seems to be like a fraud company who has taken the full payment and has send me only half the products i purchased. I am pissed of and hopeless to receive any kind of reply or refund. Dont trust this website. It's a fraud

Bought Cartier Declaration and compared to my recent sample from a decant website. The one from the decant site smells like oranges and indian spices, with cumin involved (like it's supposed to). The bottle from Fragrance Net smells like cheap and bad B. O. only, rip off. Oh well, should have trusted the previous reviews, live and learn. Stay away!

I have ordered several fragrances from this merchant over the past five years or so. I worked in cosmetics and fragrances for quite a few years and would be able to recognize counterfeit packaging. Everything I have received from FragranceNet has been legit.

As for the observation that a fragrance doesn't smell the same as what you bought ten years or however long ago: fragrance companies have been changing some of their ingredients, even in France. This has been due to allergens, animal testing, availability of substances, etc. They don't publicize this, but it does happen every so often.

Ordered cologne on Nov. 4th, today is the 17th and I still have not received my product yet. Almost 2 weeks - nothing to show for. Actually went to the Mall to get a replacement. Yes - I paid more.
Will not order online ever again.

I ordered two colognes and they both came at an amazing price and I was happy with both. The Shipping took two weeks which wasn't bad considering I live up in Canada. Definitely recommend if you can find nicely priced things on this site.

I ordered from this site as it had plenty of good reviews. I contacted customer service because my shipment was delayed by 2 weeks in which they responded in a rude manner telling me I have to wait a certain about of days to contact them. My package said delivered but I could not find it anywhere, I went to my neighbors and they didn't receive it either. I emailed customer service once more and all they said was " Your tracking number is xxxxxx and it showed delivered. Thank you for shopping with us." I wasted over 150$ and now I will have to dispute with my credit card company due to their lack of customer support.

For years I never had a problem with them. Tried ordering a perfume and after placing the order received a notice they were out of what I wanted and to try again. A few days went by and in my email a new notification came up. Ordered again. Same problem. Went through this numerous times. Will be telling all my friends whom I told about this website that they have the most difficult Customer services and to be careful when they place an order! I am DONE with them! When the time comes to order again Ill go back to previous places Ive ordered from before.

This company uses FedEx AND the Post Office. It takes well over their estimates for the products to arrive. In addition, they do not care. I tried to call their customer service and got a recording stating they were too busy! Stay away from this company! Oh yes, and by the way check the return policy... it's full of exceptions and stringent rules. In other words, don't return anything if you know what's good for you! STAY AWAY from Fragrance.net. There' plenty of others out there who DO give a hoot.

I like shopping on fragrancenet because the prices are so cheap compared to the department stores, and the fragrances are authentic. But the shipping could be faster, that's my only complaint. Other than that I'd give 5 stars!

I am writing this while i am on hold from last 35 min on the phone, Worst customer service i have ever experienced. Now i have a doubt if they are selling fake or original products. This is so UN professional. I checked my order status and its showing
That product was delivered 2 days ago, but i have never received it. Now i don't know
How to reach them. They are not answering the phone or replying e mail, and my hard earning money $71 dollars are gone. I never received my order. No more buying perfume online. The best place to buy perfume is Macy! S they are bit expensive but 100% original. I would never ever buy on this site again. Don t trust them anymore.

I purchased Light Blue by Dolce Gabbana. Pure water & alcohol. The fragrance is nothing like the original that I have purchased in the past at Macy's. Fake product. I will never purchase anything again from this website. Save your money people. I am very disappointed.