Not my first time using FragranceBuy and I'll continue to shop with them. They have a lot to choose from, old school, designer.to niche. All my fragrances were authentic and were packaged with the utmost care. They sent along a sample of Parfums de Marly Oriana which I enjoyed very much. I also found them priced very competitively.
I really appreciate that FragranceBuy Canada is a Toronto-based company: their prices are low & stated in Canadian dollars & there aren't any "surprise" duties & brokerage fees that need to be paid as is so often the case when ordering from US sites. Also, purchasing through the internet can often be a very anonymous & transactional experience. Here emails are answered individually & in a timely manner & are signed with the name of an actual employee, not "the FragranceBuy Team". Not to mention that the fragrances they carry are great! Thank you, Gary!
I am so happy with my Purchase! It got on time and everything was nicely packed and delivered! Thanks
Quick, well packed, so much fun blind buying different clones of originals that were reviewed YouTubes for a great price! A couple hundred bucks and you can get a haul off cheapies that are beats. Want a knockout? Oud for Supremacy.
Absolutely great prices, but when it comes to the shipping you feel like you have to wait for ever for the arrival if they work on getting it to the customer sooner i don't think they'll have no competition..
I have emailed the company around 4 times to get a tracking number, no response. I have requested a supervisor and still no response. After all these years... for the first time I feel like I purchased from these scam websites.
I'm highly disappointed. I bought two bottles of Narciso edp. One box batch code said it's 8 years and 1 months old, the other one 7 years and 11 months old. If that was only it and they were truly unopened and authentic I would be ok with it, since the price was not bad. But.! One of the boxes was opened and taped back! The bottle inside is replaced with a different one! The batch codes are completely different of the box and the bottle! How can I be sure it's not a fake? Why would anyone replace a bottle in the box? Is it a pre-owned and then returned bottle? Who replaced the bottle? Is the bottle fake? I know nothing and I'm highly disappointed! I wanted to gift one of them for Christmas but now I'm hesitant. I wish I had bought the perfume on the other discount website while it still was available. I got fooled by the price.
I wish fragrancebuy would have given me the free ship i forgot to add that code once i submitted my order its impossible to call these people they dont have a dedicated 800 number so revise your order once submitted sucks I love companies that make it easy to reach out to customer service after you place your order so they can make modifications
I use Fragrancebuy.ca as my primary fragrance discounter due to their prices and inventory, which rarely can be beat. This particular shopping trip I purchased a bottle of Armani Eau de Nuit and a bottle of Guerlain L'Homme Ideal EDP. I received my bottles within a week, and as always, in perfect condition. I appreciate the care that Fragrancebuy.ca puts into shipping their fragrances. I will be back shortly as my wishlist is filling up.
I was beyond happy to see Fragrancebuy.ca have the new Aqua di Gio Parfum in-stock. This fragrance sells for $198 at retail (the 4.2oz bottle) and I was able to pick it up for $126, and it just came out! I was also able to pair that purchase up with a bottle of Dior Homme, which isn't always in-stock. The shipping is always fast at Fragrancebuy.ca and I just reached "Eau Collector" status on their loyalty program, so that came with 6 free shipping coupons. Those will definitely be used in the future!
It is so easy to make purchases on Fragrance Buy and not only is it easy, they are truly a legit company. I love the sales that they have and I love how quick their shipping is. Great experiences so far.
Nice fragrances and decent delivery time. I wanted 3 fragrances and had to add 2 more just to get free shipping. I understand free shipping for a single item is not affordable at your end but 5 items for free shipping is a lot. Just a request to at least make it 3 items. Other than that, everything is perfect. Thank you
Decided to jump on their Cyber Monday sale for a tester bottle of Naxos for CAD199.
Due to the high volume of orders, there was no update for about a week. Finally, it got shipped and delivered in a week.
So far, so good, and no complaints but lots of patience. Thank you!
Edit: FB reached out to me and made everything right. Maybe it was a new CS rep or a miscommunication on their side, but I am now happy and will continue to buy from FragranceBuy as they are IMO the best Canadian discounter by far. Great customer service to make things right.
I have purchased well over 100 bottles from FragranceBuy including many testers. FB always states "no cap" if a cap is not included with a tester. This was not stated in my case and my tester showed up without a cap. I emailed FB and they basically said "oops. You should have emailed us and asked". Nope. Maybe keep your descriptions consistent. On a cheap bottle, I am not worried about it. A very expensive 100ml bottle of Creed? I am not happy and suprised FragranceBuy really didn't care. I would not have bought it if I knew there was no cap.
I always have a great experience with Fragrancebuy. Never had a problem. Products are always legit, arrive safely, and usually pretty quick ( especially knowing they are coming from Canada). I highly recommend.
I absolutely love buying fragrances from Fragrancebuy. Everything I've purchased has been top quality and at great prices and delivery is fast I will continue to purchase from Fragrancebuy in the future
Package came exactly as sold, shopping for my fragrance was easy, and the package was packed with care; foam had been carefully placed so that the bottle would not rattle around or be damaged. Not the first time I have shopped with fragrancebuy and not the last :)
I have never had a not wonderful experience with Fragrancebuy, including my latest shopping experience. From helping me to activate my gift voucher to delivery of the perfumes I ordered, always exceptional!
I placed the order and right away I got continues updates, it said 2 to 4 days for shipping, I got it after 2 days well boxed and protected, the shipping process kept me informed when and what time it will be in my place. Great Job!
I was asked to write a 50 word description of my experience so here I am filling in the blanks, I was an amazing experience. I was blown away by the quality of the product and the quick responsiveness of customer service. I hope this is about 50 words.
Overview
FragranceBuy has a rating of 4.6 stars from 7,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
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Hi Mauricio, we sincerely apologize for the lack of response via phone and the frustration, inconvenience, and disappointment this has caused. We reached out via email and we await your reply on help@fragbuy.ca
Best regards,
The FragranceBuy Team