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FragranceBuy

How would you rate FragranceBuy?
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Ohio
1 review
0 helpful votes
Follow David G.
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My #1 favorite site to order fragrances. I have ordered from Fragbuy several times now and have had no issues with the service. I even needed a refund because I ordered too soon by accident and they reversed the order for me so I could put the rest of the items in the cart.

Date of experience: July 9, 2023
Pennsylvania
1 review
0 helpful votes
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Great service, Great company!
October 27, 2023
Updated review

I love fragrances, they are something I truly enjoy and see this being part of the rest of my life,
I want to thank fragrancebuy.ca for making this ride even more enjoyable by providing great prices and great service and fast delivery.
You guys are awesome..

Date of experience: October 26, 2023

Great selection, service and company!
June 15, 2023
Previous review

I've truly enjoyed purchasing from fragrancebuy.ca, they keep such a great selection of fragrances and great prices.
Thank you for being a part of my fragrance hobby, you are making it more enjoyable.

Date of experience: June 15, 2023
Canada
1 review
0 helpful votes
Follow Gaurav M.
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Fedex failed to deliver my perfumes and is keeping them in a far-away location. This situation can be rectified by the seller which is FragranceBuy. I have emailed them twice and called them over 10 times in the past 3 days and haven't received a response.

Date of experience: May 12, 2023
Canada
1 review
0 helpful votes
Follow Konstantin K.
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Great source for fragrances.
February 2, 2023

I have purchased from Fragrancebuy.ca many times and each time the transactions have been smooth and problem free. Products usually arrive within 3 days, packaging and overall service is great.
I would recommend them strongly as they have great options, stock and pricing.

Date of experience: February 2, 2023
Canada
1 review
0 helpful votes
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Great Purchasing Experience!
July 19, 2024

As always, Fragrancebuy has great prices, even better with sales and promotions. I got Parfums De Marly Althair this time and it came nicely packaged and smells awesome! Thank you.

Date of experience: July 9, 2024
Florida
1 review
1 helpful vote
Follow Wyatt J.
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I never received my fragrances.
November 30, 2023

I never received my items. And when I reached out to fragrancebuy customer service, they told me to fill out a slew of forms. So I filled out the forms. And then they ghosted me. It's been almost a week and no response. I paid well over $100 for this order and never received anything. I even paid extra for shipping insurance just in case something like this happened. And yet, I am left with nothing. No refund, no fragrances.

Date of experience: November 6, 2023
FragranceBuy K. FragranceBuy Rep
over a year old

Hi Wyatt, we deeply regret not resolving this incident sooner and the frustration and disappointment caused. We see a full refund has been processed and we reached out on November 7th, we await your response on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Illinois
1 review
0 helpful votes
Follow Telly H.
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Great
June 13, 2024

Was not fully comfortable with purchasing cologne online out if fear of fakes or dishonest sizing but all that is gone. Great site, great service. 100% happy

Date of experience: June 3, 2024
Canada
1 review
0 helpful votes
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Awesome!
December 10, 2023

I would rate my experience five stars! I received my first order last week on time and in good condition. I am very happy with the surface selection and price provided by fragrancebuy. It's great to deal with a Canadian company and not have to worry about Exchange or order delays. I would definitely recommend them to all my friends and family if they were purchasing fragrances. I have enjoyed my experience with them so far. Communication has been great. They don't blow up my inbox with a bunch of useless emails. I also enjoy the fact that the price is the price and I don't have to hunt for discount codes. I am looking forward to ordering more from them. I am specially interested in trying their own fomo fragrances Heard lots of good things about them.

Date of experience: December 10, 2023
Kentucky
1 review
0 helpful votes
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First time buying
December 31, 2022

My first time ordering. I was thrilled to be able to grab a fragrance I thought was long gone. SMOOTH transaction. I was provided with updates on my package the whole way. 5 STARS.
I will be back to order again soon.

Date of experience: December 31, 2022
Canada
1 review
0 helpful votes
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My favourite fragrances - Etat Libre D'Orange
September 4, 2023

I ordered my two favourite fragrances, Hermann a mes Cotes and I am Trash. They were ordered just after midnight and delivered the SAME day. Outstanding. Always such a smooth and easy ordering and delivery process. Will always order again and again.

Date of experience: September 4, 2023
Illinois
1 review
0 helpful votes
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First time buyer
January 14, 2023

This is a great Fragrance company with a wide array of top quality products. The prices are very good the email notifications of restocked items is very helpful. I highly recommend them for all your Fragrance products.

Date of experience: January 14, 2023
Illinois
1 review
0 helpful votes
Follow Ariel A.
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No points
October 21, 2023

I have purchased at least 3 times prior. My email was part of the purchase for tracking.
I received no credit for the purchase rewards despite the automated telling me I had them at checkout.
Very disappointing

Date of experience: October 21, 2023
Canada
1 review
0 helpful votes
Follow Melina Y.
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Wow!
November 5, 2022

We bought two perfumes (one for the boyfriend and one for me). They arrived two days earlier than expected and in perfect condition! Original sealed packages, not even a dent on the boxes. We love our perfumes!

Date of experience: November 5, 2022
Canada
1 review
0 helpful votes
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Fantastic Service!
September 17, 2022

I have made a number of purchases with Fragrance Buy and the service has always been fantastic. I receive my fragrance quickly and the product is well packed and protected. The pricing is very competitive and in most cases the best price compared to other online services and I trust that my product is authentic. I have recommended your products and service to family and friends. Keep up the great service experience!

Date of experience: September 17, 2022
Canada
1 review
0 helpful votes
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Great product
September 15, 2024

Scent lasts so long it's great! Received product quickly and in great condition.

Date of experience: September 5, 2024
Canada
1 review
0 helpful votes
Follow Siva H.
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Disappointing experience
January 7, 2024

Took a very long time to get the shipment and not happy with the quality of the product. There's no way to return the product if you open it. That means they could send anything and if we open it the money is gone.

Date of experience: December 15, 2023
FragranceBuy K. FragranceBuy Rep
over a year old

Hi Sivaprasad, we sincerely apologize for the delay in shipping out your order and the dissatisfaction felt with the quality of the product received. No worries, we accept returns within 14 days from delivery date, I'm afraid if the product is opened, used, or the cellophane is removed or tampered with (if applicable), our returns department will deduct a 20% restock fee since the item is now considered preowned and used. We reached out via email and we kindly await your reply on help@fragbuy.ca

Best regards,
The FragranceBuy Team

New York
1 review
0 helpful votes
Follow Laru M.
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Best online perfume store
January 16, 2024

I've purchased so many fragrances from you guys over the years. Always the best and prompt delivery. I have to also mention that you provide the best prices an variety. Fragrancebuy is always my first choice.

Date of experience: January 16, 2024
Canada
1 review
0 helpful votes
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Fragrance haul Black Friday
December 9, 2023

Very excellent and competitive prices with a very smooth buying experience and flawless customer service with frequent updates on shipping and delivery time. Personally I'm very satisfied and will be coming back for more.

Date of experience: December 9, 2023
Canada
1 review
0 helpful votes
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Problem resolved
August 9, 2023

Customer support reached out to me to resolve the issue and I was given a full refund.

Original review *I emailed customer support a few hours after placing my order to cancel it and also called the following day to leave a voice message before it shipped and nobody responded fast enough to cancel before it shipped. There's also no option to cancel the order.

Date of experience: July 10, 2023
Delaware
2 reviews
0 helpful votes
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Authentic Fragrances
October 28, 2022

Real fragrances for a discount. FragranceBuy is an amazing company. Easy to get in contact with even if it's just a question. I cant complain at all about this company. Thank you Fragrancebuy.ca for allowing me to save alot of money on real authentic fragrances.

Date of experience: October 28, 2022

Overview

FragranceBuy has a rating of 4.6 stars from 7,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

service
479
value
311
shipping
312
returns
122
quality
305
This company responds to reviews on average within 2 days

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45 reviews
+127