My #1 favorite site to order fragrances. I have ordered from Fragbuy several times now and have had no issues with the service. I even needed a refund because I ordered too soon by accident and they reversed the order for me so I could put the rest of the items in the cart.
I love fragrances, they are something I truly enjoy and see this being part of the rest of my life,
I want to thank fragrancebuy.ca for making this ride even more enjoyable by providing great prices and great service and fast delivery.
You guys are awesome..
I've truly enjoyed purchasing from fragrancebuy.ca, they keep such a great selection of fragrances and great prices.
Thank you for being a part of my fragrance hobby, you are making it more enjoyable.
Fedex failed to deliver my perfumes and is keeping them in a far-away location. This situation can be rectified by the seller which is FragranceBuy. I have emailed them twice and called them over 10 times in the past 3 days and haven't received a response.
I have purchased from Fragrancebuy.ca many times and each time the transactions have been smooth and problem free. Products usually arrive within 3 days, packaging and overall service is great.
I would recommend them strongly as they have great options, stock and pricing.
As always, Fragrancebuy has great prices, even better with sales and promotions. I got Parfums De Marly Althair this time and it came nicely packaged and smells awesome! Thank you.
I never received my items. And when I reached out to fragrancebuy customer service, they told me to fill out a slew of forms. So I filled out the forms. And then they ghosted me. It's been almost a week and no response. I paid well over $100 for this order and never received anything. I even paid extra for shipping insurance just in case something like this happened. And yet, I am left with nothing. No refund, no fragrances.
Was not fully comfortable with purchasing cologne online out if fear of fakes or dishonest sizing but all that is gone. Great site, great service. 100% happy
I would rate my experience five stars! I received my first order last week on time and in good condition. I am very happy with the surface selection and price provided by fragrancebuy. It's great to deal with a Canadian company and not have to worry about Exchange or order delays. I would definitely recommend them to all my friends and family if they were purchasing fragrances. I have enjoyed my experience with them so far. Communication has been great. They don't blow up my inbox with a bunch of useless emails. I also enjoy the fact that the price is the price and I don't have to hunt for discount codes. I am looking forward to ordering more from them. I am specially interested in trying their own fomo fragrances Heard lots of good things about them.
My first time ordering. I was thrilled to be able to grab a fragrance I thought was long gone. SMOOTH transaction. I was provided with updates on my package the whole way. 5 STARS.
I will be back to order again soon.
I ordered my two favourite fragrances, Hermann a mes Cotes and I am Trash. They were ordered just after midnight and delivered the SAME day. Outstanding. Always such a smooth and easy ordering and delivery process. Will always order again and again.
This is a great Fragrance company with a wide array of top quality products. The prices are very good the email notifications of restocked items is very helpful. I highly recommend them for all your Fragrance products.
I have purchased at least 3 times prior. My email was part of the purchase for tracking.
I received no credit for the purchase rewards despite the automated telling me I had them at checkout.
Very disappointing
We bought two perfumes (one for the boyfriend and one for me). They arrived two days earlier than expected and in perfect condition! Original sealed packages, not even a dent on the boxes. We love our perfumes!
I have made a number of purchases with Fragrance Buy and the service has always been fantastic. I receive my fragrance quickly and the product is well packed and protected. The pricing is very competitive and in most cases the best price compared to other online services and I trust that my product is authentic. I have recommended your products and service to family and friends. Keep up the great service experience!
Scent lasts so long it's great! Received product quickly and in great condition.
Took a very long time to get the shipment and not happy with the quality of the product. There's no way to return the product if you open it. That means they could send anything and if we open it the money is gone.
Hi Sivaprasad, we sincerely apologize for the delay in shipping out your order and the dissatisfaction felt with the quality of the product received. No worries, we accept returns within 14 days from delivery date, I'm afraid if the product is opened, used, or the cellophane is removed or tampered with (if applicable), our returns department will deduct a 20% restock fee since the item is now considered preowned and used. We reached out via email and we kindly await your reply on help@fragbuy.ca
Best regards,
The FragranceBuy Team
I've purchased so many fragrances from you guys over the years. Always the best and prompt delivery. I have to also mention that you provide the best prices an variety. Fragrancebuy is always my first choice.
Very excellent and competitive prices with a very smooth buying experience and flawless customer service with frequent updates on shipping and delivery time. Personally I'm very satisfied and will be coming back for more.
Customer support reached out to me to resolve the issue and I was given a full refund.
Original review *I emailed customer support a few hours after placing my order to cancel it and also called the following day to leave a voice message before it shipped and nobody responded fast enough to cancel before it shipped. There's also no option to cancel the order.
Real fragrances for a discount. FragranceBuy is an amazing company. Easy to get in contact with even if it's just a question. I cant complain at all about this company. Thank you Fragrancebuy.ca for allowing me to save alot of money on real authentic fragrances.
Answer: Hello Griffin, we're truly sorry to hear about the issue with the batch code on the Greenley you received. We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. We'd be glad to look into this issue further on help@fragbuy. Ca. We look forward to hearing from you at your earliest convenience! Best regards, The FragranceBuy Team
Answer: Hello Dan, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Best regards, The FragranceBuy Team
Answer: Hello Frank, no worries, we currently ship to the United States. Please find our current shipping policy here: https://fragrancebuy.ca/pages/shippingschedule Best regards, The FragranceBuy Team
Answer: Hello Cheikh, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello Lisa, we like to find the best possible price for our customers and this can take some time, so it is hard for me to give you an accurate ETA. I will add the product to our future product acquisition radar but no promises on the ETA. I sincerely apologize for not having a more definitive answer for you and for any frustration or inconvenience this may have caused. Best regards, The FragranceBuy Team
Answer: Hello Jorge, Thank you for reaching out, we would be glad to assist. Unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Have a wonderful day! Best regards, The FragranceBuy Team
Answer: Hello Lysanne, Thank you for reaching out, we're happy to help. We can assure you all the products we sell, including testers, are 100% brand new and unused (unless mentioned otherwise on our website) and we ship out the products in pristine condition. Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. I'm afraid some testers have a slightly lower fill level from the manufacturer, this prevents leaking and any damage sustained during transit. Please don't hesitate to reach out if you have any further questions or concerns and we'd be glad to assist. Wishing you a wonderful afternoon! Best regards, The FragranceBuy Team
Answer: Hello, Thank you for reaching out, we're happy to help. EDT means Eau de Toilette, it is a lighter concentration with higher alcohol content (less fragrance oils). We recommend learning more about fragrance concentrations and ingredients on fragrance community websites like Fragrantica and Basenotes (the forums may be especially useful). Please don't hesitate to reach out if you have any further questions or concerns and we'd be happy to help on help@fragbuy.ca Warm regards, The FragranceBuy Team
Answer: Yes, Fragrancebuy Canada is known for selling 100% authentic products. They take pride in sourcing genuine fragrances directly from trusted distributors, so you can shop with confidence. Many fragrance enthusiasts rely on Fragrancebuy for their extensive collection of designer and niche perfumes, and the site's reputation speaks for itself. With their quality guarantee and customer-focused approach, Fragrancebuy ensures that every product you receive is the real deal.
FragranceBuy has a rating of 4.6 stars from 7,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Hi Wyatt, we deeply regret not resolving this incident sooner and the frustration and disappointment caused. We see a full refund has been processed and we reached out on November 7th, we await your response on help@fragbuy.ca
Best regards,
The FragranceBuy Team