FragranceBuy has a rating of 4.8 stars from 7,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 3rd among Perfume sites.
In one word? Horrific. In two? Horrifically traumatic. My box arrived empty and clearly tampered with. Instead of dealing with it, Fragrance Buy obliquely accused me of theft and threatened to send someone to my house. I had to threaten them with my own police report and chargeback to get my money refunded. Comparing notes with other shoppers on Reddit has shown me that numerous people have had the SAME issue recently. Avoid at all costs - something deeply shady is going on over there.
FragBuy is very quick with their deliveries, and has amazing service. Also there amazing discounts $
Good price and fast delivery. I always have a good experience shipping online from fragrance buy.
J'ai toujours une belle expérience de magasinage, ils ont une belle variété de produits et jaime leurs systèmes de points pour avoir des rabais
Great prices, fast ship, i love you guys wish you added lv fragrances to the store!
I am a repeat customer. This company offers an amazing selection of (at times) hard to find fragrances. Shipping prices are good; items are packaged well. (No broken bottles on arrival)
Easy to set your order. Delivery came on time. Responsive to questions.
Excellent pricing on my favorite fragrances. I noticed that some of my favs were sold out. I hope they come back soon
Awesome to have a Canadian Company to get all the latest deals on fragrances.
I ordered a fragrance and the photo shows a box and bottle of the perfume... but when it arrived it was a tester... the photo was VERY misleading.
Hello, we're truly sorry about the wrong product photo being displayed and that you received a tester instead of the boxed fragrance you expected. We sincerely apologize for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Great prices. Reliable shipping. Will be back for more! Unbelievable deals for niche super desirable perfumes.
The products arrived in good condition and ahead of schedule. Very satisfied.
This perfume is discontinued so imagine how happy I was to find it. I'm thrilled. It's pricey but worth it.
Recurrent buyer from this website. It is the best, fast shipping, comes in secured box, best prices
I've been using Fragrancebuy for several years now and their pricing is very competitive. They also have great customer service.
I have placed two orders worth more than $300. In my second order, i didn't like one fragrance and want to return it. First reply I got few days after my email, and i am waiting for my return label for many days. They don't even bother to answer you back. Very bad experience with them while returning an item. Dissatisfied with their customer service. For getting & delivering order they are pretty quick but if customer wants to return something, their behaviour is like we don't care if you dislike and want to return we rae busy and son't have time to reply you back.
Hello Saadia, we're truly sorry about your frustrating experience with our return process - while we pride ourselves on fast delivery, we clearly failed you with our slow customer service when you needed to return an item. We have issued your return label by kindly reaching out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Shipping to shipping is always easy and confident to deal with fragrance buy. Only challenge is the perfume list view on the site is a bit hard to filter but, if you know you Mr perfumes then you can just go search and select.
Every time I purchase something it's a wonderful experience.
Answer: Hello, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Please don't hesitate to let us know if you have any further questions or concerns and we'd be glad to help on help@fragbuy.ca Best regards, The FragranceBuy Team
Answer: Hello Griffin, we're truly sorry to hear about the issue with the batch code on the Greenley you received. We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. We'd be glad to look into this issue further on help@fragbuy. Ca. We look forward to hearing from you at your earliest convenience! Best regards, The FragranceBuy Team
Answer: Hello Dan, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Best regards, The FragranceBuy Team
Answer: Hello Frank, no worries, we currently ship to the United States. Please find our current shipping policy here: https://fragrancebuy.ca/pages/shippingschedule Best regards, The FragranceBuy Team
Answer: Hello Cheikh, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello Lisa, we like to find the best possible price for our customers and this can take some time, so it is hard for me to give you an accurate ETA. I will add the product to our future product acquisition radar but no promises on the ETA. I sincerely apologize for not having a more definitive answer for you and for any frustration or inconvenience this may have caused. Best regards, The FragranceBuy Team
Answer: Hello Jorge, Thank you for reaching out, we would be glad to assist. Unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Have a wonderful day! Best regards, The FragranceBuy Team
Answer: Hello Lysanne, Thank you for reaching out, we're happy to help. We can assure you all the products we sell, including testers, are 100% brand new and unused (unless mentioned otherwise on our website) and we ship out the products in pristine condition. Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. I'm afraid some testers have a slightly lower fill level from the manufacturer, this prevents leaking and any damage sustained during transit. Please don't hesitate to reach out if you have any further questions or concerns and we'd be glad to assist. Wishing you a wonderful afternoon! Best regards, The FragranceBuy Team
Answer: Hello, Thank you for reaching out, we're happy to help. EDT means Eau de Toilette, it is a lighter concentration with higher alcohol content (less fragrance oils). We recommend learning more about fragrance concentrations and ingredients on fragrance community websites like Fragrantica and Basenotes (the forums may be especially useful). Please don't hesitate to reach out if you have any further questions or concerns and we'd be happy to help on help@fragbuy.ca Warm regards, The FragranceBuy Team
Answer: Yes, Fragrancebuy Canada is known for selling 100% authentic products. They take pride in sourcing genuine fragrances directly from trusted distributors, so you can shop with confidence. Many fragrance enthusiasts rely on Fragrancebuy for their extensive collection of designer and niche perfumes, and the site's reputation speaks for itself. With their quality guarantee and customer-focused approach, Fragrancebuy ensures that every product you receive is the real deal.
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Hello Carol, we're truly devastated to hear about your experience and we sincerely apologize for the distress this has caused. This falls completely short of our standards, and we take your concerns about the empty package and our response extremely seriously. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team