Fracture Glass Photos

I loved it until this Christmas. I wrapped it in soft cloth to put it away while I had all my Christmas decorations out. When I got it back out to put it on the shelf, the picture had chipped away in the back. The glass was fine but the picture was chipping and peeling off. Not sure why it happened. I kept it in a cool, dry place and kept it protected.

Fractureme is awesome. I placed an order and received my order very quickly. The pictures look stunning behind glass. Together with the order, you get a nice walldog screw with each picture you ordered. All pictures are well packaged and protected with cardboard.

I had two photos printed on glass from Fracture Glass. When people see them, they ask me if they are attached to cardboard.
They are printed in matte form. And would look so much better in glossy. They looked like they had been printed as a poster.
*******@comcast.net

Heard the commercials and went to the site. I was looking for the perfect gift for Christmas and boy did I find it. Got a photo wall for my wife and a large print for my son and his fiancé. Easy to navigate and upload photos, once ordered they kept me in the loop during the whole process. My family was thrilled with these incredible gifts. I'm ordering another for my wife for Valentines Day for her desk. One photo did not come with the wall I ordered and I didn't realize until I went to hang them. I contacted customer service and they made another print no questions asked, that whole engagement took less than ten minutes. They moved it to the head of the line and had it shipped out in made and sent out in under 48 hours. I will fill my house with these high quality images! Thank you Fractue!

I run a company that makes performance car parts. We sponsor a lot of race cars. Recently, we had Fractureme.com print about 20x different pieces in all of their different sizes (from smallest to largest). First, I will say the quality is excellent and the delivery time is very reasonable, actually faster than we expected. Second, in the one case where we had 2 that needed to line up and had an issue with final alignment, they were so darn quick to fix it. I worked with Cristina, specificall, and she was fantastic. As someone who runs a business that prides itself on customer service, I respect how Fractureme.com runs their operation. I'm at a loss as to why there are not more glowing reviews here. Honestly, I suspect a lot of the poor reviews are from people with unrealistic expectations. It's important to use a bright, high-resolution photo. Do that, and you'll have great results like we did. :) Russ@ acuityinstruments.com

Hi

Overall this company needs to improve on its customer service. Our first order was simular to the other people, the package was sent without proper packaging. The glass was shattered and as a matter of fact I cut my hand badly on the package. Still have the scar today.

After a struggle they did finally send me the replacements.

In total I spent nearly 1000 USD in the past few months. We are a small business trying to survive during the covid pandemic. I asked if we could have our points applied to new reward system. They refused.

Considering all that we have endured with this company I am now left rather dissapointed.

The folks at Fracture go the extra mile to make a customer happy. I bought a Fracture print as a wedding gift and was extremely happy with how it turned out -- I shot the original photo with my phone, so I wasn't sure how it'd turn out. For the second order, a birthday gift, I used a professional wedding photo. It was perfect! Until it wasn't -- in an accident, my nephew broke it before it could be hanged! He called me in tears, as it was a birthday gift for his dad. I emailed the story to Fracture. They were awesome and very understanding. They offered me a one-time accident replacement. I didn't have to pay a dime, even in shipping. And my brother/his son didn't have to buy a birthday gift that had been accidentally damaged.
Again, Fracture went out of their way to make a customer happy. For that, I will be a repeat customer again. And again!

I just received my order. PURE EXCELLENCE. This is my THIRD time ordering from Fracture. This picture as the previous ones. Just PERFECT. If you are looking for something special for a special person... FRACTURE is the way to go. You won't be disappointed. I promise... you will be very happy you listened to me

I had initially posted a review that I was a little disappointed in what I received. I knew the picture that I selected probably wasn't ideal, but I felt like for what I thought was a slightly premium price point that the photo could have been enhanced a bit. - Tyler, from the Fracture team, immediately reached out and let me know that he wanted to make it right. He explained that they don't edit the photos, but they did have the capabilities to, and with my permission he was going to edit it and send me out a replacement free of charge. - Which he did. I just received it, and it looks great. More than anything though, I really appreciate their sincere commitment to customer satisfaction.

This concept sounded really cool. I got a few for my brother as a birthday gift, and was told they were 'nice'. Then I got one for myself, and was quite disappointed. They advertise them as 'Printed On Glass', so one might assume they mean the front of the glass. Nope! It's behind the glass, so who can really tell if it's printed on the glass or the backing. Also, there is black foam backing, so you cannot see through it or back light it. If you want a picture in a frame without a bezel, go for it. It you want something truly unique, this is not it.

Oh, and although their website shows 'reviews' from 'customers', there is no way to create one. Which is how I ended up on this site. They're not terrible, but they're not as unique as advertised. The pictures on the site don't make it clear that it's just a print under the glass.

The team at fracture did an amazing and beautiful job on our picture, we have 2 Maltese and a sheltie the sheltie passed away last year and it meant a lot to hve a nice picture of her and the 2 other kids just beautiful and I'd highly recommend fracture

So, we were looking for a unique gift idea for our boss for Christmas, and I heard the ad for Fractureme.com on the radio. I couldn't get the photo sized properly for the size we wanted, but their rep, Jackson, was phenomenal in taking care of everything for me. The turn-around time was incredible, and the photo itself is simply breath-taking. We are so very, very happy with not just the product, but the customer service and the turn around time. We strongly recommend them for this type of product.

As a business owner who strives for good customer service, I feel like most business do not give good customer service. HOWEVER, I can tell you that I am so pleasantly surprised by all aspects of Fracture. I LOVE this company! They are the best!