Oh my goodness! I ordered a picture for my daughter of her and my grandson. It arrived today and turned out beautifully! When I gave it to her, she cried (tears of joy). Wonderful job! I am very happy with my purchase - and so is my daughter
I received this on Tuesday. I was skeptical to say the least when I ordered. It is a gift for a close friend. I needn't have worried. Print is gorgeous. Shipping was fast and customer service is one of the very best. Already in process of choosing another picture. I absolutely love it!
I sent this company a beautiful picture of my fiance and me, on a boat, in the moddle of the ocean, on a beautiful, bright, sunny day. The print came out dull and pasty. There is no color difference between the water and the sky. Customer service offered to reprint or print another photo. I was so disappointed that I decided to try another photo. It too came out with dull coloring. I sent them 2 photos with bright colors and what I received doesn't even resemble the original photos in coloring. Run, don't walk! Find another company to print your cherished memories. I don't know why they are not able to capture the colors correctly.
Original on the right, fracture on the left.
Horrible! Not deserving of any stars!
I received my frameless picture today and I am over the moon with joy. The quality of the picture is amazing and the packaging cannot be beat.The edges are rounded and smooth. I can't show a pic because the picture is of my grandchildren but I will be buying this beauties again.
So far I've purchased 3 items, one for myself and 2 as gifts. They've all been beautiful and gotten so many compliments. The people we purchased the gifts for hadn't even heard about Fracture, but I'm sure they'll spread the word now.
NEVER do business with a company that does not provide a customer service telephone number. You're asking for trouble. Companies with a high volume of dissatisfied customers deliberately do not post a phone number to speak to a human person.
I placed an order online and said it would ship 5/23/19. I have sent 2 emails asking where my order is. No response and nothing has been shipped, no notification... not anything. No phone number to call either. I will never again use this company and I will tell everyone to never use this company!
I couldn't be happier with the photo stand of an early Marilyn Monroe I've purchased recently. The whimsical colors are clear and vivid, and it stands where I have it placed along with my nick-nacks. Received it in excellent condition and both packaging and delivery met with positive expectations. Very satisfied with the results, and I'm looking forward to ordering additional glass photo miniatures.
I received my order from Fracture & it was all that I expected it to be! I was thrilled with the quality of the prints & will definitely order from them again. I would highly recommend them for any glass prints you are wanting. I will be honest, I was a little worried about the shipping process but they were packaged great for shipping!
Again, I highly recommend Fracture Glass Photos for any glass prints you are wanting.
I was going to buy this for myself but since my daughter's birthday was coming up I decided to give it to her :) I am so glad I did! She absolutely loves it :D I was a little upset when one picture arrived broken but after I contacted them they replaced it right away free of charge! By far this has been one of the best gifts I have given! I will let everyone know about Fracture
Thank You So Much God Bless
I just want to say that I just love, love, loved my family photo that I had taken at my cousins house in Houston for my Birthday. I got the 21.6" x 28.8" and it was worth every penny. I will be ordering again...
I had ordered a picture of my late sister in law and it was not quite to my liking. FractureMe immediately resolved the problem. Unfortunately. FedEx was not too careful with the package and I received a very damaged box containing a bottle of lotion but no FractureMe picture. Once again FractureMe stepped up and took care of the problem. Very highest of recommendation for this company.
I was impressed with the service I received along with the great quality of a small, not really good quality photo I sent to be done. I've hung it with pride and plan to give one to my son ( it is of him and his girlfriend). And I plan on using fracture again and again.
Great idea and execution however it didnt work out for me. Apparently I dont take nearly as good of photos as I thought. I was unhappy with my picture when it came in. Fracture went ahead and completely refunded my transaction even though it wasnt there fault i was unhappy! (apparently its my picture taking skills)
Im glad I decided to order a small size sample, 5x5, as a test before ordering my wife a Christmas present. Photo was taken on an iphone XsMax. High resolution. Came in looking blurry and pixelated . Not to happy.
I saw the ad for Fracture on television several times. Then one day recently I received a picture that happened to be very special to my awesome brother. Then all of a sudden it hit me: Send the picture to Fracture and let them work their magic. And work they did! I requested the extra large size to be printed on glass. I received it less than 10 days later. IT IS ABSOLUTELY BEAUTIFUL! And I was able to take advantage of my 30 percent new customer discount! Great customer service!
I ordered a Fracture glass print from a photo that I took of the total eclipse of the sun in 2018. The print is mostly black except for the bright diamond ring effect of the sun beginning to reappear after being blocked by the dark moon, bright red solar flares emanating from the sun, and a faint aurora of sunlight around the dark moon. I was afraid the faint aurora of sunlight around the dark moon might be difficult to get to show up on the glass print. I contacted customer support and asked them to look out for this and they went above and beyond to ensure that the print that I received back was excellent! I am very happy with the resulting picture on the glass.
We just ordered our second print from fracture and we are very happy with the results. Through the years we have had various kinds of prints produced, enlargements, canvas etc. None of them compare to the prints from Fracture. We had a problem with our second print, the mounting hole on the back of the print was damaged. I contacted customer support and sent them a picture of the mounting hole and within days I had a reprint of my picture. I give them the highest marks for good customer service.
After uploading, editing, etc., I put in a coupon code that I received in an email from the company. Response is that it doesn't exist. I try to reach a human to discuss and make a purchase. I try chat, and I'm told no human exists to chat with me. I can send a message and I'll get a response in a day. C'mon, children, if you want to be a company then be a human company.
We're so sorry for the trouble here, Mark. It looks like one of our teammates was able to help out and give a better discount code that you could use for your order. If you still have trouble placing that order, just let us know, and we'll be happy to help!
I LOVED the pictures! Everything that was promised was delivered. The turn around time, the quality, and the service was outstanding. The engineering on the shipping package was stellar and arrived with no damage. I have recommended to all who have seen my pictures to use this company and service since they thought it was as cool as I do. I will be using your service again. One issue came up, on the smaller pictures you do not use a metal clip for hanging them. I tore the foam and had to repair it before I could hang up the photos.I would recommend you put those metal clips on all your photos to avoid this problem. All in all a superior product and performance, 5 stars on all accounts.
Super happy, thank you
Kevin Thomas SLC, Ut.
Thank you so much for the kind words, Kevin! Though, we're so sorry that one of your prints ripped. This sort of thing is absolutely covered by our lifetime warranty, and we'd be happy to get a replacement sent out. Please contact our Customer Support team at Support@fractureme.com and they can set that up for you!
We are so pleased with our picture. We received it 3 days earlier than expected. The packaging was secure and our picture came ready with instructions as to how to hang it. We even got a screw to hang it with!
Overview
Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day and christmas gifts. Fracture Glass Photos ranks 4th among Photo Printing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry for the continued trouble with your order, Nomusa! That's definitely not what we want our customers to experience with our products. We'll be happy to make this right by you through our Happiness Guarantee, and one of our customer support teammates has just sent you an email to get this taken care of right away.