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The company faces significant challenges regarding its reputation, primarily stemming from customer dissatisfaction with product fulfillment and quality. Many customers report receiving incorrect or substandard items, leading to frustration and mistrust. While some customers have noted attempts at resolution through partial refunds, these efforts often fall short of expectations, contributing to a perception of inadequate customer service. Overall, the feedback indicates a strong sentiment of disappointment and concerns over reliability, suggesting a critical need for the company to improve its product sourcing and customer support processes to rebuild trust.
This summary is generated by AI, based on text from customer reviews
This website should be banned because they are scammers and they send you the cheapest product or sometimes they donit even send it, I will try my best to close this website
This site purports to be a Canadian online shoe store but the shoes are sent directly to you from China. I ordered a pair of Lowa brown leather size 12 hiking shoes but received a cheap plastic blue pair of "Pantherskins" size 10 sneakers. I contacted the seller and they told me they made a mistake. They told me to keep the sneakers and at first offered me a 10% refund and then a 20% refund. They told me it would not be worth the shipping cost to send it back to them and they were right! I have since shipped the sneakers back to them out of principal and will hopefully open a resolution dispute with my credit card company.