Littleton, CO 80123, USA
I have used forwardit.us for 6 years at least. Service level is going down as the time goes. Before they would unswer promptly and provide a shipping quote before you order, byt as someone already sad they do not provide shipping qoute anymore.
Can not belive that they do not understand a basic need for a international customer to have an estimate shipping qoute before baying. So stupid...
Be very very wary! On their website Forwardit tells customers they will receive an estimate of the overseas shipping cost with the purchase invoice. It wasn't there in my case and when I asked for it there was no reply. The risk is you buy the item, it gets delivered to them and then they really sting you for the shipping or you refuse to pay and they get to keep the goods. The US Federal authorities will be hearing if I don't get a reasonable response from Fowardit to my second request for that shipping estimate.
I just used Forwardit for the first time and everything went really smoothly. I was alittle worried about waiting to be billed for my overseas shipping once they had a chance to measure it but they quoted me at request and then actually saved me a 10 dollars off that.
All and all good service!
I was very pleased with their service and will return again for my next pair of shoes.
I have recieved very rude service and additional fees and charges. I placed an order with them and few days later wanted to add more. The customer service rep said it was fine to amend my current order and that it wasn't too late. On their websites it says that there's a service fee of $9.99 per website. This was still on the same website that I added items but I was charged an extra $9.99 anyway despite that. When I questioned it I got an incredibly rude Sales Rep called William who kept responding even though I didn't want to talk to him. If you have to deal with him, make sure you ask for someone else, he is the rudest, most incompetent customer sales operative I've had the misfortune of dealing with with a serious attitude problem and doesn't seem to do any work given how much time he has to spend arguing with customers rather than providing service. . He threatened to cancel my entire order over a $9.99 dispute. I then went through the customer service support email and was told that William had done the wrong thing and that it should have been a new order created to add items and that my order needed to be cancelled. This went round and round with 2 different sales reps, Sydney and Shawn who were telling me different information and I had to ask for clarification multiple times, often having to chase them for updates. Finally I was told that my order was not cancelled so I have that confirmation at least. It's now been 3 weeks and my items have only arrived to their US store despite me buying items FROM the US and they want close to $90 for postage to Australia and all up it is going to take over a month start to visits, over 60 plus messages and emails to sort out along with extra charges from what they told me. William also kept bothering me during this time despite me repeatedly tell him that I no longer wanted to deal with him.
This company is expensive, slow, rude and despite their website saying no hidden fees and charges, this is completely untrue. This company is NOT worth it. If you are looking for mail forwarding services, look elsewhere.
I have had nothing but positive experiences with Brian and his website. I think it is a very small company but I always get prompt shipment of my orders, prompt email replies, and friendly and personal attention. I have sent everything from shoes to laptop computers through forwardit.us and have never had a problem. I would (and have!) recommended it to all my friends.
The www.forwardit.us scam:
This site, run by "Brian" is an absolute scam. I purchased an item on eBay, only to realise the seller is one of those difficult small minded people who don't ship overseas. Having used forwardit.us in the past to purchase from ralphlauren.com, I assumed I could again utilize "Brian's" services. However, after paying the upfront fee of $10USD and filling in the details, "Brian" decides to enlighten me to the fact that he only accepts eBay items if he pays with his own Paypal account. He therefore expected me to somehow obtain a refund from the eBay seller and send the refunded money to him.
Meanwhile, my ongoing dialogue with the eBay seller had taken a turn. The seller had now emerged from his close minded shell to expand his business overseas. I was happy to finalize the second transaction for the extra postage with the seller through Paypal, assuming that Mr. "Brian Bates" would understand the most basic notion of business: the customer only pays when a good or service is provided. Anything else is misappropriation and theft.
However, the upstanding proprietor of forwardit.us felt otherwise. After emailing "Brian" informing him of the sellers change of heart, I was told his fees are "unrefundable." This is so fundamentally wrong that I decided to immediately open a Paypal dispute. After the usual dragged out Paypal process where they appear to ignore you for 2-3 weeks, I was told that no, my money could not be returned because the transaction was intangible. All the while, "Brian" had been firing off abusive emails and telling me I am never welcome to use his business again. Well to tell the truth, I would be going elsewhere nexttime anyway.
To sum up, www.forwardit.us is a dodgy site operated by a deceitful little man. Take your hard earned money elsewhere and don't take the risk.